Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,063 Reviews)
Rating breakdown 4,063 reviews
5 Stars
3,009
4 Stars
668
3 Stars
203
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
722 out of
876)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Posted by: Anonymous
Verified Purchase:Yes
I love my watch. I went from an original to the 7.
Features
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from California
Verified Purchase:Yes
Notification not pop up and the battery low fast stil no working good
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, January 15, 2026
Aloha Keila,
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We value your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Also check out, "Manage notifications on your Samsung smart watch" to help resolve what you've described. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We value your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Also check out, "Manage notifications on your Samsung smart watch" to help resolve what you've described. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Written by a customer while visiting Samsung US
Customer Rating
2
Update in august not good
on January 15, 2026
Posted by: Tjmom
from Refugio, Texas
Expertise:Beginner
I got the Galaxy 7 watch it was great until I did the update after the update the watch wouldn't let me touch the screen. Just stop working.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
1
Response from Samsung USBy R&R Team, January 16, 2026
Aloha Tjmom,
Thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you may be experiencing with your touchscreen display. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you may be experiencing with your touchscreen display. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 26, 2024
Posted by: Ksmmm
from Chicago
Expertise:Expert
One of the super sexy looking watch and excellent gesture control
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy , the best one
on August 19, 2024
Posted by: Bigcat
[This review was collected as part of a promotion.] Definitely smart toys for smarts boys.
Very excited to buy my new Samsung flip Z6
Very excited to buy my new Samsung flip Z6
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Phoenix, Arizona
Expertise:Intermediate
Verified Purchase:Yes
All good, but we need a 600+ mah battery, and phone reverse charging, also 64gb of storage, and finally we need some more ram
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, October 3, 2024
Hey Matsen! Your outreach is very much appreciated. Our customers' feedback is greatly important as we continue to make improvements all around. We see that you reached out to review the Galaxy Watch7. The new Galaxy Ring, Galaxy Watch7, and Galaxy Watch Ultra expand the power of Galaxy AI to more people through wearables designed to provide end-to-end wellness experiences for everyone. To enjoy these features, a durable battery is needed. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. We recommend that you check out the link attached for options that should help optimize your watch's battery life. If this persists after doing so, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Overheats
on October 20, 2024
Posted by: Skittles1028
from Dickson City PA
Expertise:Intermediate
I have had many samsung watches, this one constantly over heats. The battery life is garbage unless you turn everything off (wifi, location, Bluetooth).
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
5
Response from Samsung USBy Social Commerce, October 20, 2024
Thanks for reaching out to share your thoughts on the Galaxy Watch7. We always look forward to hearing from our customers. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the link attached tips to help keep your devices at their normal operating temperature. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We've also added a link for options to help optimize your watch's battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life is a deal breaker for me.
on November 27, 2024
Posted by: LeHoKo
from Iowa
Expertise:Intermediate
This watch has to be charged every 24 hours, not exaggerating. How can a person get meaningful tracking when the watch cannot be worn for 1 hour and 45 minutes everyday? To make things even more complicated, you often need to reboot after charging or it won't resume tracking. My daughters Apple watch blows this out of the water. I am now thinking i need to go back to Apple so I can have a good watch.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 27, 2024
We appreciate you taking the time to share your honest feedback on the Galaxy Watch7, LeHoKo. We always look forward to hearing from our customers! The Galaxy Watch7 features a new 3nm processor that enhances your daily routine. It allows you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options that should help optimize your watch's battery life. If this continues to be your experience, reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US