Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,066 Reviews)
Rating breakdown 4,066 reviews
5 Stars
3,011
4 Stars
668
3 Stars
204
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
724 out of
878)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
3
Love the watch, hate the battery life
on June 25, 2025
Posted by: Polgeria
[This review was collected as part of a promotion.] Overall, itsa good health tracker. I love how it will auto detect workouts and provides a readiness score.
Using it for calls is annoying, as the volume is extremely low. I have it set to max, but still end up holding it to my ear to hear clearly.
Battery life also leaves a lot to be desired. I can take it off the charger and it will be dead within 2 hours some days, or last 2 days. All this with no change in activity levels and AOD and sleep tracking disabled. This is extremely frustrating, as I would prefer to be able to track my sleep.
I haven't used the Galaxy AI yet, I actually have it disabled across most of my devices.
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Aloha Polgeria,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to check out, "Make and answer calls on your Samsung smart watch" and "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your device. If you have any questions after reviewing the resources shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Make and answer calls on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002847/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to check out, "Make and answer calls on your Samsung smart watch" and "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your device. If you have any questions after reviewing the resources shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Make and answer calls on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002847/
Written by a customer while visiting Samsung US
Customer Rating
2
A little disappointed in this device
on June 25, 2025
Posted by: Mattilathehun
[This review was collected as part of a promotion.] I recently got a brand new galaxy 7 watch and I was really excited because it was my first smartwatch. And for the first couple of days it was really cool. With galaxy AI powered wellnes insight which includes an energy score. As well as a lightweight sleek and comfortable design that looks and feels great. It also has an upgraded processor making things run smooth and fast with fewer glitches. So when it comes to drawbacks I only have a couple for one the battery life could be better you will easily find yourself charging it halfway through the day if you use it for all the things you can use it for. Also the durability could be better i only had mine for a week when the screen broke and completely ruined the look as far as I was concerned and of course it wasn't covered under the warranty but what are you gonna do unfortunately I no longer wear it because no one will fix it and i can get past the big crack in the display.
Value
2
Response from Samsung USBy R&R Team, June 25, 2025
Aloha Mattilathehun,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. If you would like any further assistance afterward, please feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. If you would like any further assistance afterward, please feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Does more than I thought makes it easier
on June 25, 2025
Posted by: Vcasaletto1
[This review was collected as part of a promotion.] Love that i dont have to keep my phone with me all the time its loud works quite well
Value
5
Written by a customer while visiting Samsung US
Posted by: Steve W
from NC
Expertise:Intermediate
Verified Purchase:Yes
Great watch to wear & easy to read. I bought the LTE version to use independent of carrying a smartphone. I can make phone calls/texts/emails/exercise & stream music.
There's 1 bug needing repair: Tapping/Swiping doesn't respond like it should. If it's repairable great, otherwise I'll send it back to Samsung for another one.
There's 1 bug needing repair: Tapping/Swiping doesn't respond like it should. If it's repairable great, otherwise I'll send it back to Samsung for another one.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect in every way
on June 24, 2025
Posted by: Magusnihilus
[This review was collected as part of a promotion.] This watch is absolutely perfect in my day to day work schedule. I work in the field of addiction recovery and I'm constantly using the AI to assist me with discussion points with clients, being updated on weather, setting timers and being reminded of group sessions or other important tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect daily driver.
on June 24, 2025
Posted by: EvilQueen
[This review was collected as part of a promotion.] Galaxy Watch 7 fits perfectly on the wrist without any trouble. Perfect device to capture health data specially steps, heart rate monitoring and stress monitoring.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Near to perfection
on June 24, 2025
Posted by: Samsungfanatic
[This review was collected as part of a promotion.] Excellet features, but need battery life to be improved.
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Salutations SamsungFanatic,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few instances may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few instances may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
This watch has all the bells and whistles
on June 24, 2025
Posted by: Phillygurl
[This review was collected as part of a promotion.] I love how my avatar keeps me engaged throughout my day. The smooth performance is just what I need in my busy schedule
Value
5
Written by a customer while visiting Samsung US