Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,066 Reviews)
Rating breakdown 4,066 reviews
5 Stars
3,011
4 Stars
668
3 Stars
204
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
724 out of
878)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
3
VERY POOR BATTERY LIFE and INACCURATE TRACKING
on September 4, 2025
Posted by: Mickey
from Fort Worth, Texas
Expertise:Intermediate
I purchased my watch for the features. However I am unable to use all the features of my choice at all times. The battery DIES within 24 hours of usage. Samsungs resolution to this issue is for the customer NOT to use all features all the time. It's very frustrating because that is the reason I purchased the watch to USE ALL of the FEATURES.
The other issue I have is the accuracy of steps and pulse. Sometimes the inaccurate information won't update until the next day or after hard reset or update. I am using the tracking to have real time info.
I want so bad to LOVE my watch not just tolerate it since I've spent my money on it.
The other issue I have is the accuracy of steps and pulse. Sometimes the inaccurate information won't update until the next day or after hard reset or update. I am using the tracking to have real time info.
I want so bad to LOVE my watch not just tolerate it since I've spent my money on it.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, September 5, 2025
Salutations Mickey, Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few instances may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. For your convenience, I have included additional resources to address what you've described to be experiencing. If you have any questions for us after reviewing the resources below or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Written by a customer while visiting Samsung US
Customer Rating
4
I don't see a camera option
on September 3, 2025
Posted by: GalaxyG1rl
[This review was collected as part of a promotion.] I don't see a camera option on my watch, and battery drains quick, other great watch
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Fast and Efficient
on August 31, 2025
Posted by: Jred2507
[This review was collected as part of a promotion.] The Galaxy Watch 7 is perfect for daily use due to the incoporated GalaxyAI which makes everything so much more accessible. My personal use is more for tracking my runs as Im training for a half and full marathon in the coming months. The OS is smooth and I dont experience the slow d9wn or freezes I did with previous Galaxy Watch models.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 7 watch
on August 31, 2025
Posted by: Khmer78240
[This review was collected as part of a promotion.] Good looking and functional watch. My only real complaint is battery life and complexity for changing the battery myself. They should make watch battery easier to change. However, lots of cool features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Comfort & useful
on August 31, 2025
Posted by: Izzyg4411
[This review was collected as part of a promotion.] Comfortable, the band is not hot ,the face is scratch resistant as well. The battery life typically last me thru sleep and my daily activities. Fast charging allows me to only take it off when I shower .
I use the Samsung health platform to monitor all my health habits & activities daiky. My 3rd samsung watch and they continue to improve with each model.
I use the Samsung health platform to monitor all my health habits & activities daiky. My 3rd samsung watch and they continue to improve with each model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Watch No Matter What Phone You Have
on August 30, 2025
Posted by: Geniusatwork
[This review was collected as part of a promotion.] My first watch was a Samsung watch active, and despite it being 2018, it was awesome. When I was using it, I felt it could do so much but sadly the screen came off so I had to upgrade to the Samsung watch 7. During the two months I'm using it, I cannot believe the difference. Firstly, if the watch active software was an 8/10, then the watch 7 software is a 50/10. Plus I find the Galaxy AI message suggestions really useful. If I can't talk, then the AI suggestions are pinpoint to what I want to say back. Plus the battery life, it's plenty more than I need because the night before, My watch is at 100%. Then in the morning when I wake up, the sleep tracking only takes 10-15% and the remaining battery life is plenty for the rest of my day with 30-20% left before I charge it. When I have to charge it, it charges in an hour so in the meantime, I watch some YouTube videos. When my watch is done charging, that's my cue to go sleep. For a few days though, my watch would drain to 30-20%, but a quick reset fixed it. I am bummed that since I have a Pixel phone, I can't use some features, but the feature upgrade I still got was worth it. The last thing I'm bummed about is while the sensors are upgraded, wireless powershare is lost, and I planned on using it when I got a Samsung. But it helps that I am buying the Samsung S24 soon. If I'm lucky enough, I will use the gift card to get some Samsung earphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life
on August 29, 2025
Posted by: Avw2ab
[This review was collected as part of a promotion.] Battery life is extremely short. Only last two days while in use. Seems to be able to be off the charger for 3 days, as long as it's not on my wrist. Because of this battery problem, I haven't been able to really sit and fiddle with all of the settings so that it is more user friendly. Very difficult to scroll through and find the appropriate app while in use.
Value
3
Response from Samsung USBy R&R Team, September 2, 2025
Hi Avw2ab, Thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Watch7. We appreciate your candor as we continue to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. If you would like any further assistance after reviewing the resources shared, please do not hesitate to reach out to Samsung Support. We're always happy to help! Thank you for being a valued Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Product Manuals
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Product Manuals
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Customer Rating
5
Long distance
on August 29, 2025
Posted by: Arham Gorecha
from Ratlam
Expertise:Intermediate
This watch is very best
This watch is very primium
Ok
This watch is very primium
Ok
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US