Customer reviews from Samsung US
Samsung - Gem Mobile Phone - Black (AT&T)
Average customer rating
2.4 out of 5
2.4
(48 Reviews)
Open Ratings Snapshot
Rating breakdown 48 reviews
5 Stars
4
4 Stars
10
3 Stars
5
2 Stars
13
1 Star
16
30%of customers recommend this product. 
(
13 out of 43
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Gem Mobile Phone - Black (AT&T)
Customer Rating
3 out of 5
3
Great phone, especially if you need a Qwerty
on November 15, 2011
Posted by: networker67
from chicago
Expertise:Intermediate
It is a great phone and I personally like it because it has both touch screen with a QWERTY.
Pros: Bright display, Durable, Lightweight, qwerty w/ touch screen
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very nice phone for not alot of money
on November 19, 2011
Posted by: gottaloveem
from Savanna Illinois
Expertise:Intermediate
I have been using my Gem for about a month now. Love the features and there are so many options you can set. Wish I would have bought this before my tablet as I would have never needed the tablet at all, well except for my online classes. No complaints with this phone at all....
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Lightweight, runs a few apps at a time without bogging down!!!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not enough memory
on December 7, 2012
Posted by: Bluebear428
from Gaffney, SC
Expertise:Intermediate
I've had a wonderful experience with this product, especially since updating it to Android 2.2
Pros: Bright display, Inexpensive, Realistic color
Cons: Not high def
I would recommend this to a friend!
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
3 times a charm
on June 6, 2013
Posted by: stinkyogar
Expertise:Intermediate
I am on my third phone since entering my contract with verizon. The first phone did not have blue tooth capabilities. The second just died and quit working and the third still works, but the whole process has been a problem.
Pros: Inexpensive
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
great phone
on January 2, 2012
Posted by: duwster
from toledo,oh
Expertise:Intermediate
I went the the touch screen phone from a BB Smartfone. I have had this one about 2 months now and am feeling more comfortable navigation thru the system. The screen is very 'touchy' and I have to be careful to shut it off before handling too much but I have gotten better at it. I do like the phone and would recommend it to anyone.
Pros: Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ok phone but Lags WAY TO BAD
on May 7, 2012
Posted by: ahanshew21
from Hot Springs, VA
Expertise:Intermediate
So ... I bought the phone for the price for sure but it defintely lags bad and has way to many errors for no apparent reason and... Ntelos service is HORRIBLE.
Pros: Built-in speakers, Bright display, Inexpensive, Lightweight
Cons: Poor quality, Not high def, Did not meet expectations, emmense lag
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
excellent phone
on May 11, 2012
Posted by: SOCIOPAPI
from BROWNSVILLE, TX
Expertise:Beginner
love the phone great feature and the bright screen and its design flawless
Pros: Bright display, Durable
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Nice Try Samsung
on July 19, 2012
Posted by: 2lou
Expertise:Intermediate
I would say that Samsung's attempt at an inexpensive android phone with a touchscreen WAS a nice try. However, this phone has failed miserably! The touchscreen freezes up or goes black; it drops my calls in the middle of using it; the phone will turn off even with a full battery; it is SLOW; the battery heats up and it doesn't hold its charge longer than 24 hrs. I've had other Samsung phones and have been pleased with their performance. Inspite of this model I am willing to try the Galaxy II or Galaxy III, however it will cost me to buy out my current contract in order to get a new phone BUT that is an issue with my carrier.
Pros: Inexpensive
Cons: Poor quality, Did not meet expectations, screen freezes, cuts off in the middle of calls
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Written by a customer while visiting Samsung US
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