Customer reviews from Samsung US
Samsung - Gem Mobile Phone - Black (AT&T)
Average customer rating
2.4
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
4
4 Stars
10
3 Stars
5
2 Stars
13
1 Star
16
30%of customers recommend this product.
(
13 out of
43)
Customer Reviews for Samsung - Gem Mobile Phone - Black (AT&T)
Customer Rating
2
Phone Freezes
on March 22, 2011
Posted by: KKWisconsin
from Wisconsin
Expertise:Intermediate
I purchased this phone after my husband purchased on. I loved the apps on the phone and the quality of images; however, the phone freezes on me after I end a phone call. When the phone freezes it last about 3-5 mintues where nothing on the touch screen works. In addition, when you are calling someone, you cannot touch your end call button to end the call when you rec'd a voicemail. You must use the touchscreen end call. The phone has good picture quailty, good applications, good speed while on internet but freezes and technology on it has complications.
Pros: Built-in speakers, Bright display
Cons: freezes
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
on August 18, 2011
Posted by: marzebra
This phone is a good size but, i'm not sure if it's just my internet or network, the internet is veeerry slow. also, it freaks out while you're receiving more than one text message (phone freezes, doesn't want to send anything) the calling is weird in that it takes a along time to get the phone call going and sometimes doesnt want to call. overall reaaallly slow and that can be very frustrating.
Pros: Durable, Lightweight
Cons: Poor quality, Did not meet expectations, slow
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Oh Why My Phone
on June 28, 2011
Posted by: Cookie88
from Akron, OH
Expertise:Expert
From day one i had issues with my phone calls not coming through screen freezing and the android market along with the internet including wifi was non exsisting.
Pros: Bright display, Lightweight, you can make your own ringtones
Cons: Poor quality, Did not meet expectations, cannot have live wall papers, always glitching, no case or gel skin for it
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Dont waste your time
on August 1, 2011
Posted by: LadyBlue64
from Iowa
Expertise:Expert
I have gone through 5 of these phones.
They do not keep a charge. The phone was very slow. I did not get a good tower with this phone and I could be standing by a tower and still have bad reception. The phone got very hot. It would turn on the camera by itself. Just not a good phone.
They do not keep a charge. The phone was very slow. I did not get a good tower with this phone and I could be standing by a tower and still have bad reception. The phone got very hot. It would turn on the camera by itself. Just not a good phone.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Freezes All The Time
on October 7, 2011
Posted by: Gloomyday
Expertise:Intermediate
This is my very first smart phone, and I have been very disappointed with the preformance. If you are getting a text or sending one and getting a phone call at the same time the screen freezes and the you can't answer the phone. You have to take the battery out out some times 2 or 3 times a day because it freezes. The SD removes it's self 5 or 6 times a day. It will go into airplane mode all by it's self. When in a phone call if you turn on speaker it may not work others times yes, so who knows. The battery with in an hour of taking it off the charger has used a quarter of the battery and thats with out even using the phone, usally by noon I have to recharge. I have shut off every thing I can see running in the apps, but still does not keep charge.Never have good signal, everyone in my family are on the same carrier and always have full signal strength, I am lucky to have two bars.It' pains me to know I am stuck with this phone for 2 years. I guess you get what you pay for
Pros: Inexpensive, Lightweight
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Alright phone if you're not used to quality
on June 18, 2011
Posted by: Cstanton01
from Guam
Expertise:Intermediate
I've had this phone for a few months now and within the first week we had issues. (I also bought one for my wife) The phone is a total entry level droid. It has horrible options and comes with a very small amount of memory, half of which is already used. It does play some flash which is nice, but it will not let you upgrade your flash to play anything new. It comes with a youtube app built in, but again, you can not upgrade your flash so it is sometimes useless. The sound is horrible on this thing. You will need external speakers if you ever want to hear your music. The headphones that come with the phone are surprisingly good though. The 2.1 android system it comes with is horrible, but I just upgraded to 2.2.2 provided by samsung and it has gotten even worse. Now the phone freezes (more than before). The phone is also unable to change orientation. It's just not a very good phone, in any aspect. I would not recommend. Spend a little extra for something better, you will not regret it!
Pros: Inexpensive
Cons: Poor quality, Did not meet expectations, phone freezes, updates do more harm than good
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
The worst phone I have ever had.
on July 7, 2011
Posted by: Sohma4Uesugi
from Davenport, FL
Expertise:Intermediate
It took me exactly two hours to grow to hate this phone. While externally the design is very aesthetically pleasing, it was also very annoying. The back, while sleekly designed and nice to look at, was so slippery I kept dropping the device. The buttons were, in theory, nicely placed, but the device is so small in your hand ( and I already have small hands ), and the buttons so noticeable, that I kept forgetting the phone is clearly a touch screen. And my last 6 phones have all been touch screen so I can't even understand that one. The same thing happened to my sisters when they tried to use the device.
The battery life is atrocious. I'm used to smart phones as listed above, so I never have much hope, but half your battery life shouldn't be gone after checking your Facebook long enough to update your status and then sign out again. The phone also became extremely hot during calls, while running even the calculator, and during use of any app and charging. It also took forever to charge.
The touch screen is laggy and slow to respond. It's not intuitive and is either overly sensitive or impossibly dead to touch, without even adjusting the sensitivity. Pinch to zoom does work reasonably well on the browser, however. Despite the fact that you can see the jaggedness of the low res display, the browser works surprisingly well considering, and given the multitude of other hang ups.
The keyboard was easy to use and responsive in both portrait and landscape modes, I had little to no complaints there. Portrait mode was easier and more responsive, however.
The camera surprised me in some ways and left me lacking in others. It is very good at capturing a still even when the subject is leaping around ( i.e. my very playful dog ), but there is no flash and no zoom. For being a 3.2 mp camera, I was surprised at how well it captured stills of moving images, and then I was surprised at how much noise was present in objects where the subject hadn't been moving at all. Seemed a bit backwards to me. It is easy to use, and I loved the dedicated camera button, I wish all phones had them.
There is little to no customization on this phone. I hope you like neon colors and noisy looking images for icons, because that's what you've got. There are little to no widgets available, and there's very little that the device can handle with its 128 internal memory that is at 75% capacity even after purge and when you're not doing anything.
The music on this phone, however, sounds fantastic. Minus a small little hitch there and again during the song when played loudly through speakers without headphones, which isn't hugely noticeable like a jump. The music player design its self leaves something to be desired, but playing the same song side by side from this phone and my ipod touch, the phone was louder, the ipod clearer. With headphones on, the devices sound much the same, again with the ipod touch sounding clearer.
My opinion? If you want a lackluster device to listen to music on and make the odd phone call while you burn your hand off... or if you're brand new to smartphones and need something to ease into the realm of touch screen then this is the device for you!! =)
Pros: Built-in speakers, Lightweight, music sounds wonderful.
Cons: Poor quality, Not high def, Did not meet expectations, atrocious battery life and over all software.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I thought It would be....
on July 9, 2011
Posted by: LovShirie
from Meridian, MS
Expertise:Intermediate
One of the main reasons I chose the Samsung Gem was claims that its battery hold a charge longer than all other phone (17 hr talk time). The battery does NOT hold a charge no where near as long as it claims it will!!! Also this is the 1st and only phone Iv ever seen with a camera that does not have a flash. I'm shocked and very disappointed!!! Wish SO much I would have got the Galaxy!!
Pros: Bright display, Lightweight
Cons: Not high def, Did not meet expectations, no flash, battery dont hold long charge
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Written by a customer while visiting Samsung US