This vacuum makes me want to vacuum. It's amazing, I'll only use and buy this vacuum for the rest of my life!
Response from DysonBy Dyson Customer Service, December 11, 2025
Thank you so much for sharing your incredible feedback with us. We are thrilled to hear that your Dyson has made cleaning such an enjoyable part of your routine, and it means a great deal to know you would choose our vacuums for life. Your enthusiasm and trust truly inspire us, and we are grateful you took the time to share your experience. We are delighted to have you as part of the Dyson community.
Bought this vacuum during Black Friday and retuned a week later because the battery wouldn’t last more than 3 minutes.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that the vacuum’s battery lasted only a few minutes and that this led you to return it shortly after purchase. We understand how disappointing this must have been, especially given the timing of your Black Friday purchase. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Battery doesn’t even last for 10 minutes ./ we were hoping it will last for about 30 minutes Atleast,
Response from DysonBy Dyson Customer Service, December 13, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that the battery performance has not met your expectations, lasting less than 10 minutes instead of the 30 minutes you were hoping for. If this concern continues, please contact us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
I bought this on the black Friday sale and I am very disappointed. The description says it has 40 min run time and it dies after about 10 min of vacuuming. I will be calling to return the product and get a full refund. Not worth the money at all. False advertising at it's finest.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 23, 2025
Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience. We apologize for the disappointment caused and completely understand how upsetting it must be when the product does not meet your expectations. Please be assured that we take such concerns very seriously and are committed to supporting you. If you are facing any performance issues, we kindly encourage you to reach out to us via live chat or call, where our dedicated agents will be more than happy to assist you further and help resolve the matter promptly.
I’m giving this a 3-star rating even though I’m happy with mine. The reason is that at full price, this would be an absolute racket in every way. At the Black Friday price I paid, it’s a nice, useful purchase that I’ll use frequently between using my upright dyson ball that actually sucks the pet hair from the carpet. This one doesn't. The battery life is a joke, as is the case for all cordless vacuums currently. I think of it like a really nice, fun to use broom. Its super light weight and maneuverability is excellent. Think more "i dropped something" or "i need to dust" vs "im going to clean my entire house. Also I feel as if im going to break it each time I empty it, but so far so good???
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 27, 2025
Hello, and thank you for the honest 3-star review. It’s great to hear you’re enjoying it for quick clean-ups, but we’re sorry the full-house performance, battery life, and bin-emptying experience aren’t where you want them. Your point about price vs. value is noted we take feedback like this seriously when we think about bundles, accessories, and future updates. If you’re open, we can suggest pet-hair tools and battery-optimizing tips specific to your model. Reach us on live chat or give Support a call we’re here to help.
I love this. I wish I got it a while ago. Even my husband loves it.
Response from DysonBy Dyson Customer Service, December 28, 2025
Thank you so much for sharing your wonderful feedback. We truly appreciate it! We’re delighted to hear that you’re enjoying your purchase and that even your husband loves it too. It’s always great to know our products are making a positive difference, and we’re glad to hear this. Thank you again for your input, and please be assured that we’re always here to support you whenever you need us.
Im not happy at all does NOT WORK WELL ON MY AREA RUGS. VERY DISAPPOINTED 😞.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 7, 2026
Thank you for sharing your feedback with us. We’re truly sorry to hear that the product did not work well on your area rugs and understand your disappointment. Your feedback has been noted, and we appreciate you bringing this issue to our attention. We’d love the chance to make this right, please reach out to us via live chat or phone support, and our team will be happy to assist you further. Your satisfaction matters to us, and we’re committed to finding the best solution for you.