Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,330 Reviews)
Rating breakdown 4,330 reviews
5 Stars
2,686
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,503 out of
3,175)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Dave S
Gender:Male
Verified Purchase:Yes
Bought this to replace our V10. It's ok, but doesn't measure up to the V10. Was disappointed it didn't come with the stair/furniture head, but fortunately, our old V10 attachments fit, so we're using them. Charging station was also different, but was a direct swap out on the mounting holes.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We appreciate your comments on how this vacuum compares to your previous V10, as well as your observations about the attachments and charging station. If you have any concerns or need further assistance with accessories or setup, please contact us via live chat or call so that we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Sue B
Gender:Female
Verified Purchase:Yes
Love my Dyson, but the battery only last 10 minutes. Is this normal or did I receive a faulty battery?
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re glad to hear you love your Dyson, but we’re sorry the battery is only lasting around 10 minutes. Depending on the model and the suction mode being used, run time can vary; for example, using “Boost” or “Max” mode will drain the battery much faster than standard mode. However, if you’re consistently seeing only about 10 minutes regardless of settings, that may indicate an issue with the battery. Please contact us via live chat or call so we can review your unit’s performance, check for any battery concerns, and ensure you receive the support you need. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Tricia T
Verified Purchase:Yes
I just used my new vacuum for the first time and the battery didn’t even last long enough to finish a small bedroom. I had to charge it three times to use it throughout my small townhome. Dyson is sending me a new battery and hopefully that fixes it, but not what I was hoping for when spending so much money on a vacuum.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 6, 2026
Thank you for your honest feedback. We’re sorry your new vacuum didn’t deliver the runtime you expected and that you had to recharge multiple times just to get through your home. We’re glad a replacement battery is being sent, and we truly hope it solves the issue. If not, please don’t hesitate to reach out via live chat or phone, so we can take a closer look.
Written by a customer while visiting Dyson
Posted by: NM David
Verified Purchase:Yes
I've had this for several weeks now, and it has made life easier for me. It isn't terribly heavy, and like all Dyson products, the suction is excellent. It has two settings which I've found useful; it just isn't necessary to use the high suction setting on tile or laminate flooring. My one complaint is that the mechanism that is used to empty the dust bin is sticky and catches on itself often, I'm always in fear that I broke something. The directions in how to use it are vague, and while I've figured out how to do it, it doesn't always slide out as it should. The runtime seems to be adequate, My wife ran the battery down once, but it generally has plenty of power to last through the end of the jobs we need it for.
Response from DysonBy Dyson Customer Service, June 19, 2026
Thank you for your feedback! We are glad that the excellent suction is working well on your floors. We are truly sorry that the bin-emptying mechanism is catching and causing worry. We want to ensure your machine works perfectly. Please reach out to our team through live chat or call support for quick assistance.
Written by a customer while visiting Dyson
Posted by: KimC
Verified Purchase:Yes
I received this as a Christmas gift. I was excited but I am disappointed because the vacuum has shut off almost every time I used it within the first 15 mins of using it. I have to plug it in and let it charge for hours in order to use it again. Unlike my plug-in Dyson model, I can transition from a bathroom carpet to tile with no problem. This model shut off when transitioning from tile to the bathroom carpet. Again, I had to plug it in and let it charge for hours. I only used it 5 minutes! I never vacuum for an hour which is how long the vacuum is supposed to be able to run for. However, I really like to ease of using it in doing the stairs, inside cabinets, around the toilet and in small spaces, and for quick jobs.
Response from DysonBy Teanna, Voice of the Customer, January 15, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Christinker
Gender:Female
Verified Purchase:Yes
This vacuum was a 2 fold gift from my husband for Christmas and our new home. So far, I’m underwhelmed. Not impressed with having to download and app for the users manual. Upon further investigation, I discovered this vac only provides 25 minutes worth of use time when fully charged. Lastly, the suction, well, it sucks and not the kind needed to run a successful usage. We will look for a different model and return this one.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 18, 2024
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Twin
Verified Purchase:Yes
Disappointed...I've had one before that lasted almost 2 years. I ordered another one...it lasted a total of two vacuums before it failed to charge..I don't recommend battery operated vacuums...will go back to a corded one.
Response from DysonBy Voice of the Customer, Jenifer, January 26, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Sue 101
Gender:Female
Verified Purchase:Yes
i have back issues and it’s so light and easy to use.. Certainly dies a great job and helps my back …
I would recommend this to a friend!
Written by a customer while visiting Dyson