Thank you for sharing your experience. We are sorry to hear that the vacuum’s weight and switch design did not meet your expectations. We fully understand how important comfort and ease of use are, especially when paired with powerful performance. At Dyson, we remain committed to refining our technology and design to better meet the needs of our customers. Your feedback regarding ergonomics and control functionality is greatly appreciated and will be shared with our team as we continue to improve future models. If you would like to discuss your experience in more detail, please feel free to email us at askdysonUS@dyson.com. For prompt attention, kindly include “Dyson Review” in the subject line of your message. Thank you again for your valuable input. We wish you continued health, happiness, and satisfaction with your Dyson products.

Thank you for sharing your feedback. We are pleased to hear that the overall performance of your product has been positive, those are the results we strive to deliver. At the same time, we are sorry to hear that you have experienced difficulties with the attachments and filtration system, particularly when opening and closing the bottom of the filter. Ease of use and maintenance are essential to a seamless experience, and we appreciate you bringing this to our attention. Our goal is to provide intuitive designs that make setup and cleaning as straightforward as possible. If you are open to it, we would be happy to assist, whether by offering guidance on handling the attachments, walking you through the filtration steps, or reviewing features that may enhance usability. Please feel free to contact our customer support team or email us at askdysonus@dyson.com. Thank you again for your feedback. We are here to support you.