Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,630
4 Stars
653
3 Stars
359
2 Stars
251
1 Star
325
79%of customers recommend this product.
(
2,456 out of
3,105)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Car29rocks
Gender:Female
Verified Purchase:Yes
STOPPED WORKING 2 WEEKS AFTER I BOUGHT IT. It just clicks when I pull the trigger. Battery lights say it has full charge. I checked for blockages filters are all brand new.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, March 31, 2025
Hello, thank you for reaching out to us and sharing your experience with the Dyson V8. We sincerely apologize for the inconvenience you have encountered with your product. We understand how frustrating it can be to face issues with a new purchase, especially one you rely on for your daily cleaning needs. At Dyson, we are committed to providing our customers with high-quality products and exceptional service. We regret that your experience has not met these standards. Please be assured that we are here to assist you and resolve this matter as swiftly as possible. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: pasam
Gender:Male
Verified Purchase:Yes
This vac is not very well thought out . There are 2 major flaws that caused us to keep it for only one week . The first is the battery . It should click out and click in . You should not need to go to the toolbox to replace the battery . Second is that dirt hides deep in carpet . This is where maximum power is needed . On maximum power it pushes so hard that my wife could not even push the power head across the carpet . We replaced the dyson with another premium brand that works as it should .
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, June 11, 2025
Hello, thank you for sharing your experience with the Dyson V8 Extra vacuum. We are sorry to hear that the battery design and usability on carpet did not meet your expectations. We understand how important convenience and performance are when selecting a vacuum, and we appreciate your honest feedback. Our team is dedicated to addressing these concerns, and we’ll use your input to make improvements. If you need further assistance or have more suggestions, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: art562
Gender:Female
Verified Purchase:Yes
Definitely gets the job done with ease! I enjoy using it but I only wish the battery life lasted longer.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Mom of boys
Gender:Female
Verified Purchase:Yes
I really want to love this vacuum but unfortunately did not, its so heavy that it gives me blisters the first time I used it. Love the high suction mode but would only give me 10-15 mins of usage time and battery died.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 16, 2025
Thank you for your feedback. We are glad to hear that you value the high suction mode, delivering powerful cleaning is a key priority for us. However, we are sorry that the vacuum’s weight and battery life have impacted your experience. We understand how important comfort and convenience are, and we regret that this product did not meet those expectations. Our objective is to combine high performance with ergonomic design, and we would be happy to explore potential solutions, such as optimizing usage modes for extended battery life, offering handling techniques, or recommending accessories that may enhance comfort. Please reach out to our customer support team at askdysonus@dyson.com so that we can assist you further. Your insights are greatly appreciated and help us to continue improving our products and services. We wish you good health and happiness.
Written by a customer while visiting Dyson
Posted by: Kathy
Verified Purchase:Yes
I bought the vacuum about a month ago and it has not worked. First I was sent a new filter to fix issue. That did not help. Now they are sending me a new motor. I hope this works. Very frustrating for a top of the line vacuum and price.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 22, 2025
Thank you for sharing your experience. We are sorry to hear that your vacuum cleaner has not performed as expected, even after replacing the filter and now awaiting a new motor. We understand how frustrating this situation must be, particularly with a premium product. At Dyson, we are committed to delivering powerful and reliable machines, and we regret that this has not been your experience. We sincerely appreciate your patience and hope that the motor replacement will resolve the issue. If needed, our support team is available to assist with setup, troubleshooting, or optimizing performance. For further assistance, please contact us at askdysonus@dyson.com. We wish you continued health and happiness.
Written by a customer while visiting Dyson
Posted by: Camille in SD
Verified Purchase:Yes
Researched this compared to other Dyson and non-Dyson products. This one does all I wanted and more. Use it mainly for my wood floors that get dust and dirt from out windy area. Battery works fine. Never had it die on me, I use the normal setting. Also, it's great for keeping furniture clean with all the special attachments. SUPER flexible for stairs and under furniture. Picks up very well from sides and corners on hard floors. With it being battery powered, I can pick it up for a quick clean, esp if someone is coming over.
Response from DysonBy Dyson Customer Service, November 18, 2025
Thank you so much for sharing your experience with us. We truly appreciate the positive feedback and are delighted to hear that your Dyson machine has been meeting your needs so well. It’s wonderful to know that the performance, battery life, and flexibility have made cleaning your wood floors, furniture, stairs, and corners easier and more convenient. Your satisfaction is very important to us, and we’re glad the attachments and design have provided the versatility you were looking for. We’ll make sure your comments are shared with our team, as they highlight exactly the kind of experience we strive to deliver.
Written by a customer while visiting Dyson
Posted by: V8 Vacuum
Gender:Female
Verified Purchase:Yes
Nice vacuum but it has a short battery life ,wish it was longer
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, November 27, 2025
Thank you for sharing your feedback. We’re glad to hear you find your vacuum nice to use, though we understand your concern about the short battery life and wishing it lasted longer. Your input is valuable, and we’ll make sure it’s shared with our team as we continue improving our products. If you’d like, please reach out to us directly with your vacuum’s details via live chat or phone so we can review your case and explore possible solutions. Your satisfaction is very important to us, and we remain committed to helping you get the most from your Dyson.
Written by a customer while visiting Dyson
Posted by: BillG
Gender:Male
Verified Purchase:Yes
We have many great Dyson products, but unfortunately this vacuum is not one of them. The suction power is good, but battery life is not the 40 minutes advertised. If you get 15 -20 minutes you are at their limits.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We appreciate your honest review regarding the suction power and battery performance of your Dyson vacuum. If you are experiencing issues with the battery life not meeting expectations, we encourage you to contact us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson