Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,219 Reviews)
Rating breakdown 4,219 reviews
5 Stars
2,630
4 Stars
653
3 Stars
359
2 Stars
251
1 Star
326
79%of customers recommend this product.
(
2,456 out of
3,106)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Customer Rating
1
Very cheaply manufactured, but expensive to buy.
on January 18, 2025
Posted by: Ripped off
Gender:Male
Verified Purchase:Yes
Couldn't get the dust container empty function to operate correctly. I returned the unit to the company from where I purchased it.
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, January 18, 2025
Hi,
Thank you for bringing this issue to our attention. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback and will get a better resolution; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Thank you for bringing this issue to our attention. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback and will get a better resolution; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Mary z
Verified Purchase:Yes
While I had it it was good. Had to send it back for a replacement. Waiting for that now.
The canister portion came apart and could not be put back together. Great customer service though
The canister portion came apart and could not be put back together. Great customer service though
Response from DysonBy Dyson Customer Service, Nisha, January 24, 2025
Hello,
Thank you for sharing your experience with the Dyson V8. We apologize for the inconvenience you faced with the canister portion coming apart and the need for a replacement. We understand how frustrating it can be when a product does not perform as expected. We are glad to hear that you had a positive experience with our customer service team. Our goal is to ensure that all our customers receive the best possible support and assistance. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Thank you for sharing your experience with the Dyson V8. We apologize for the inconvenience you faced with the canister portion coming apart and the need for a replacement. We understand how frustrating it can be when a product does not perform as expected. We are glad to hear that you had a positive experience with our customer service team. Our goal is to ensure that all our customers receive the best possible support and assistance. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Jloz
Gender:Male
Verified Purchase:Yes
Bought for wife a as Christmas gift and she was very disappointed after using it . Darn machine didn’t hold a charge , wouldn’t last as long as advertised.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, January 19, 2025
Hello, thank you for taking the time to share your feedback about the Dyson V8 Absolute. We are genuinely sorry to hear that your wife's experience with the product was disappointing, especially given that it was a thoughtful Christmas gift. We appreciate you bringing this to our attention, and we would like to assist you further to resolve this issue. Please contact Dyson support channels through our official website by initiating chat or you can also connect with us on call (1-866-693-9766), and we will do our best to address your concerns promptly. We value your patience. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Harpreet K
Written by a customer while visiting Dyson
Posted by: Ronnie8
Verified Purchase:Yes
I love no cord, good suction, easy empty, light weight, and small enough to slip into my closet. I also like the emails informing me about the best ways to use my Dyson.
The only thing that I’d worry about is my son has the same Dyson and after 18 months of use he barely gets 2 minutes of use till he has to recharge. He has followed all your instructions and is disappointed in this feature.
The only thing that I’d worry about is my son has the same Dyson and after 18 months of use he barely gets 2 minutes of use till he has to recharge. He has followed all your instructions and is disappointed in this feature.
Written by a customer while visiting Dyson
Posted by: Mark9474
Verified Purchase:Yes
I recently purchased this vacuum and overall I like it. We previously had a V6 which lasted 8 years that we liked but it broke down so we purchased this one. I appreciate some of the changes made in this model like having a switch for the max suction instead of a push button and also that the silver internal filter in the bin comes out when you release the latch which allows for better cleaning of the bin. A problem concerns the silver internal filter within the bin being too close to the bin's walls. This limited distance allows material to build up at the bin entrance with there is a certain amount and block further material from entering the bin and circling. Because of this, the bin does not get completely filled. The V6 did not do this.
Written by a customer while visiting Dyson
Posted by: Grover cat
Verified Purchase:Yes
Better than the Simplicity which the vac shop owner now sells. The lever to empty the dustbin on the origin is harder to work than the one on my 4-yr-old Dyson stick was. He didn't bother to tell me that I could buy Dyson parts online and probably fix my original Dyson myself (as my daughter in law did). He said that Dyson discontinues spare parts for a model when its replacement appears, usually 2 yrs later. I need 2--MAYBE 3--attachments but couldn't find them sold separately online; if I need 2, what are the other 4 called? Clutter.
Response from DysonBy Dyson Customer Service, Nisha, January 24, 2025
Hello,
Thank you for sharing your feedback. We're sorry to hear about the difficulties you've encountered with the lever on your refurbished Dyson vacuum and the lack of information provided by the shop owner. We understand how frustrating it can be when a product does not meet your expectations, especially when you've had better experiences with previous models. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Thank you for sharing your feedback. We're sorry to hear about the difficulties you've encountered with the lever on your refurbished Dyson vacuum and the lack of information provided by the shop owner. We understand how frustrating it can be when a product does not meet your expectations, especially when you've had better experiences with previous models. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Home
Gender:Female
Verified Purchase:Yes
Great appliance,easy to use and maneuver. Great cleaning power, very happy with this product. Whish the battery lasted a little longer. Need to recharge between cleaning.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Vino
Verified Purchase:Yes
Excellent machine! Works grate ! Needs improvement, it’s hard to move on the carpet!
Written by a customer while visiting Dyson