Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,630
4 Stars
653
3 Stars
359
2 Stars
251
1 Star
325
79%of customers recommend this product.
(
2,456 out of
3,105)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Lyndsey
Gender:Female
Verified Purchase:Yes
Battery dies very fast. Only have used it 3 times since purchasing it. Takes multiple charges to vacuum an 800 square foot house. Love the actual power/ease of use, but you must move fast and not have much to vacuum up.
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, April 21, 2024
Hi Lyndsey, this is Manpreet from Dyson technologies. Thank you so much for your valuable feedback. We really appreciate your time and efforts. We are extremely worried that you had this experience with the battery of Dyson V8 Cordless Vacuum. We truly apologize for the inconvenience this may have caused you and we can totally understand your sentiment. However, we strive to provide the highest quality products to our customers and care about their requirements. While we don’t ever expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. Feel free to contact our Customer Support Channels to get the best possible resolution regarding your concern, we will be glad to assist you with it. We would love the opportunity to provide feedback to our dedicated team.
We would also like to learn more on this subject so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
We would also like to learn more on this subject so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Lillian
Verified Purchase:Yes
It was a gift and I am enjoying how easy and quick I can get my home vacuumed
Written by a customer while visiting Dyson
Posted by: kate
Gender:Female
Verified Purchase:Yes
I purchased this a week ago and do not care for it at all. It has no power, very faint, less than my ten yr old dyson. We will try a new battery but I think it's the motor, he has so many to choose from that he just isn't making them like he used to...so I am a very unhappy customer at this time.....
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, September 11, 2024
Hi, we have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review". Best Wishes, Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Cleaning fun
Gender:Female
Verified Purchase:Yes
Extremely satisfied with my new Dyson. It’s so lightweight. I have rheumatoid arthritis and this makes vacuuming a breeze.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
It only worked for 10 minutes after charging.
on November 12, 2024
Posted by: Ksad
Gender:Female
Verified Purchase:Yes
It doesn’t work. I charged it and it worked for only a few minutes. When charged again it wouldn’t start
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, November 13, 2024
Hi Ksad,
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Nisha
Dyson Customer Support
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Nisha
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Vacuum
Gender:Female
Verified Purchase:Yes
It was not what I expected! It seems used and took long to charge and only lasted about 15-20 minutes
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, November 13, 2024
Hi,
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Nisha
Dyson Customer Support
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Nisha
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Deb54
Gender:Female
Verified Purchase:Yes
I do not like the fact that I can only do 3 rooms & the battery dies. Do not like that the trigger has to be held done
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 28, 2024
Hello, thank you for sharing your feedback about the Dyson V8 Absolute. We apologize for any inconvenience you've experienced with the battery life and the trigger mechanism. We understand how important it is for our products to meet your expectations. We would like to look further into this for you. Please contact our customer service team at askdysonus@dyson.com. We appreciate your support and look forward to continuing to serve you. Warm regards, Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: KATS
Verified Purchase:Yes
Battery charge is terrible, can’t even finish two rooms, kinda heavy for hand held that is what I wanted, but too heavy for me
Response from DysonBy Jasvir Singh, customer service, March 13, 2025
Hello, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with the Dyson V8 Origin Extra. We understand how frustrating it can be when a product does not meet your expectations, especially regarding battery life and weight. We are sorry to hear that the battery charge is insufficient for your needs and that the vacuum is too heavy for comfortable use. Your experience is important to us, and we want to ensure you get the best performance from your product. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson