Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,333 Reviews)
Rating breakdown 4,333 reviews
5 Stars
2,689
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,506 out of
3,178)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Less
Verified Purchase:Yes
This is not what I expected. I had a ball upright vacuum for 10 years. I wish I had gotten that style again.
Having to hold the power constantly is annoying and it should have a light display to show dirt better.
Having to hold the power constantly is annoying and it should have a light display to show dirt better.
Response from DysonBy Jasvir Singh, customer service, December 13, 2024
Hello, thank you for sharing your feedback with us. We are sorry to hear that our product did not meet your expectations, especially after having a positive experience with your previous ball upright vacuum. We understand how inconvenient it can be to hold the power constantly and the desire for a light display to better see dirt. Your insights are valuable, and we will take them into consideration as we work on improving our products. We would like to look further into this for you. For detailed information, please feel free to reach us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Mcs2564
Verified Purchase:Yes
My life will never be the same. I am a changed woman because of this elite vacuum.
Written by a customer while visiting Dyson
Posted by: Net3
Gender:Female
Verified Purchase:Yes
So far so good! Light weight and easy to use. The sweeping heads are shorter than I expected, but I'm adjusting. I 1st used it on max power, but the battery died before I finished the house. Dyson suggests only using max mode for big messes to save battery, and that is true!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: TK in WY
Gender:Female
Verified Purchase:Yes
This lightweight vacuum punches high above its weight class with tons of suction, sturdy design, nimble maneuverability, and ease of use. It’s a sleek, easy-to-store vacuum that moves from hardwood to tile to rugs with ease. I especially love the wall-mounted recharging station to keep everything in one place, tucked away but convenient all at once.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: CMcMillan
Verified Purchase:Yes
I returned the Dyson V8. It was a very effective vacuum, however there was no on/off switch. You had to depress the trigger on the handle the entire time you vacuumed. Very tiring especially with arthritis. Never heard of a vacuum with no on/off switch
Response from DysonBy Ridhu Sharma, Customer Service, December 17, 2024
Hello,
Thank you for your feedback. We are sorry to hear that the trigger design of the Dyson V8 caused discomfort, especially with arthritis. We appreciate your comments as they help us improve our products. If you have any further questions or need assistance, please reach out to our customer care team at askdysonUS@dyson.com and we'll do our best to resolve this for you as quickly as possible.
Best regards,
Dyson Customer Care
Thank you for your feedback. We are sorry to hear that the trigger design of the Dyson V8 caused discomfort, especially with arthritis. We appreciate your comments as they help us improve our products. If you have any further questions or need assistance, please reach out to our customer care team at askdysonUS@dyson.com and we'll do our best to resolve this for you as quickly as possible.
Best regards,
Dyson Customer Care
Written by a customer while visiting Dyson
Posted by: No dyson
Verified Purchase:Yes
Overpriced, under performs, low battery use, save your money
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello,
Thank you for bringing the issues you've been experiencing with your machine to our attention. We are truly sorry for any inconvenience this has caused you, as we always strive to provide the best possible experience for our valued customers. Please be assured that we are committed to assisting you in resolving this matter promptly.
To better understand the root cause of the problem, we would like to guide you through some troubleshooting steps. Our dedicated support team is ready to help you every step of the way. Please feel free to reach out to us at askdysonUS@dyson.com, and remember to include "Dyson Review" in the subject line to ensure a timely response.
We appreciate your patience and understanding as we work together to address your concerns. Your satisfaction remains our top priority, and we are confident that we can help you find a resolution.
Best Wishes,
Dyson Customer Support
Thank you for bringing the issues you've been experiencing with your machine to our attention. We are truly sorry for any inconvenience this has caused you, as we always strive to provide the best possible experience for our valued customers. Please be assured that we are committed to assisting you in resolving this matter promptly.
To better understand the root cause of the problem, we would like to guide you through some troubleshooting steps. Our dedicated support team is ready to help you every step of the way. Please feel free to reach out to us at askdysonUS@dyson.com, and remember to include "Dyson Review" in the subject line to ensure a timely response.
We appreciate your patience and understanding as we work together to address your concerns. Your satisfaction remains our top priority, and we are confident that we can help you find a resolution.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Wears my finger out holding the power button.
on December 14, 2024
Posted by: Ding
Gender:Female
Verified Purchase:Yes
Had this charged for a full day and night, it lasted about 10 minutes and stopped. Not worth nothing. I have the original Dyson I bought years ago and wanted to get away from the cord but I guess corded I shall stay.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello Ding,
Thank you for reaching out to us regarding the battery runtime issue you've been experiencing. We apologize for any inconvenience this may have caused, as this is not the level of satisfaction we aim to provide for our customers. Rest assured; we are here to assist you in resolving this matter. To help us determine the underlying cause of the issue, we kindly request your cooperation in performing a few troubleshooting steps. Our dedicated support team is standing by to guide you through this process. Please feel free to contact us at askdysonUS@dyson.com, and be sure to include "Dyson Review" in the subject line to ensure prompt attention to your inquiry.
Best Wishes,
Dyson Customer Support
Thank you for reaching out to us regarding the battery runtime issue you've been experiencing. We apologize for any inconvenience this may have caused, as this is not the level of satisfaction we aim to provide for our customers. Rest assured; we are here to assist you in resolving this matter. To help us determine the underlying cause of the issue, we kindly request your cooperation in performing a few troubleshooting steps. Our dedicated support team is standing by to guide you through this process. Please feel free to contact us at askdysonUS@dyson.com, and be sure to include "Dyson Review" in the subject line to ensure prompt attention to your inquiry.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: SueM
Verified Purchase:Yes
We have used it only three times, we recharged the battery each time and today it stopped working after less then 15 minutes.
We had another one for years so we are very disappointed right now
We had another one for years so we are very disappointed right now
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello,
Thank you for reaching out to us regarding the battery runtime issue you've been experiencing. We apologize for any inconvenience this may have caused, as this is not the level of satisfaction we aim to provide for our customers. Rest assured; we are here to assist you in resolving this matter. To help us determine the underlying cause of the issue, we kindly request your cooperation in performing a few troubleshooting steps. Our dedicated support team is standing by to guide you through this process. Please feel free to contact us at askdysonUS@dyson.com, and be sure to include "Dyson Review" in the subject line to ensure prompt attention to your inquiry.
Best Wishes,
Dyson Customer Support
Thank you for reaching out to us regarding the battery runtime issue you've been experiencing. We apologize for any inconvenience this may have caused, as this is not the level of satisfaction we aim to provide for our customers. Rest assured; we are here to assist you in resolving this matter. To help us determine the underlying cause of the issue, we kindly request your cooperation in performing a few troubleshooting steps. Our dedicated support team is standing by to guide you through this process. Please feel free to contact us at askdysonUS@dyson.com, and be sure to include "Dyson Review" in the subject line to ensure prompt attention to your inquiry.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson