Bought this to replace an entire 30 year line of cheap vacuums for the times when I don’t want to lug out the full size. Now I may never lug out the full size. It does floors and rugs, is lightweight and the battery lasts PLENTY long despite some reviews warning otherwise.
I love the vacuum with one exception. I do not like that I have to continuously have to hold the power button. I have arthritis and it gets painful if I have a lot of vacuuming to do.
I waited over a year to purchase my Dyson due to the cost. I was very disappointed with the length of the battery and having to hold the power button on at all times I miss that in the small print.
Response from DysonBy Jasvir Singh, customer service, October 20, 2024
Hello, thank you for sharing your feedback with us. We understand that waiting over a year to make a purchase is a significant commitment, and we are sorry to hear that the product did not meet your expectations. We apologize for any inconvenience caused by the battery life and the need to hold the power button continuously. These aspects can indeed impact the overall user experience, and we regret that this information was not more prominently highlighted. Your feedback is invaluable and will be shared with our product development team to help improve future models. We strive to ensure our products are both high-quality and user-friendly, and your insights will help us achieve that goal. We would like to look further into this for you. For detailed information, please feel free to reach us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.