Response from DysonBy Customer Service, Rubaid K, September 4, 2025
Thank you very much for sharing your experience with us. We sincerely appreciate the time you took to provide your feedback. We are sorry that pushing the vacuum across your carpet has been difficult. We understand how frustrating it can be when a routine task becomes physically demanding. Ease of use is extremely important to us, and your input helps us identify areas for improvement. Our support team is available through chat or voice assistance to help you check the height settings, brush bar functionality, or any other adjustments that may improve maneuverability and comfort. We are committed to making your cleaning experience as smooth and effortless as possible.
So happy I made this purchase. My rugs and floors have never been so clean. We have 2 dogs and 2 cats, so lots of fur. I was amazed at what this picked up.
I love this Dyson as I had the previous one taken from the home when my wife left. Sad part is I didn’t get the goody bag of attachments with this model as I had with the previous one. 😢 but I love the detangler on this unit.
This is the lightest most flexible vacuum with all the attachments. Although, the battery is the downside especially if you want to use the Max function
This is my second Dyson the new model is wonderful. Love the attachment for wooden floors. Great price my first Dyson lasted seven years. It’s a great product