Thank you for sharing your feedback. We appreciate that you are taking the time to explore your Dyson product, which is designed to offer both versatility and innovation. We regret that the main hand-held unit feels heavier than anticipated and that the attachments are not engaging as smoothly as illustrated. Ease of use and intuitive design are essential, particularly when familiarizing oneself with a new device. If you are open to it, we would be pleased to assist you further, whether by guiding you through the setup process, offering tips for handling and attachment alignment, or clarifying any features that may be causing concern. Please contact our chat or voice support team, and we will be ready to help. Your experience is important to us, and we are committed to ensuring your Dyson product becomes a seamless part of your routine. Thank you again for your input.