I have had a Dyson for 15 years so this is a replacement. I have to say it’s had some problems, it wouldn’t pick up, it would spit out. They sent me a new Motörhead but it has still spit out once so I’m watching it. I have to say my old one only needed a new battery once.
Definitely not as powerful as an upright vacuum. I was a little disappointed to be honest !
Response from DysonBy Jasvir Singh, customer service, December 29, 2024
Hello, thank you for sharing your feedback. We apologize for any disappointment you've experienced with the power of the vacuum. We understand that performance is a key factor, and we're sorry to hear that this product did not meet your expectations compared to an upright vacuum. Your feedback is important to us, and we will pass it on to our product development team for further consideration. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Battery won’t last to clean house. And small house
on December 28, 2024
Posted by: Bon bon
Verified Purchase:Yes
Light weight. But the battery won’t last. Very disappointing
Response from DysonBy Jasvir Singh, customer service, December 29, 2024
Hello, thank you for your feedback. We are glad to hear that you found the product lightweight, but we apologize for the disappointment caused by the battery life. We understand how important it is for the battery to last, and we regret that this product did not meet your expectations. Your feedback is valuable to us, and we will share it with our product development team to help improve future models. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.