Not very happy with my first Dyson vacuum. Extremely loud , making odd noises. Only reason I kept it was it seems to have good suction.
Response from DysonBy Ridhu Sharma, Customer Service, December 17, 2024
Hello,
Thank you for your feedback. We are sorry to hear that your Dyson vacuum is louder than expected and making odd noises. We're glad to hear that it has good suction. Your comments are important to us and help us improve our products. If you need further assistance, please reach out to our customer care team at askdysonUS@dyson.com and we will do our best to resolve this for you as quickly as possible.
Unit is a bit heavy; battery life is poor on higher suction setting.
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello Sam,
Thank you for reaching out to us regarding the battery runtime issue you've been experiencing. We apologize for any inconvenience this may have caused, as this is not the level of satisfaction we aim to provide for our customers. Rest assured; we are here to assist you in resolving this matter. To help us determine the underlying cause of the issue, we kindly request your cooperation in performing a few troubleshooting steps. Our dedicated support team is standing by to guide you through this process. Please feel free to contact us at askdysonUS@dyson.com, and be sure to include "Dyson Review" in the subject line to ensure prompt attention to your inquiry.
I have a very furry dog and one kitty and this thing picks up all the fur in one swoop. Best Dyson I've had so far. It's actually very quiet too...didn't know that could be a thing with a vacuum. So happy I bought it!
Excellent design and build quality. Very well thought out and works well. I use mine on hard floors and it gets up stuff that I didn't realize was there.