Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,331 Reviews)
Rating breakdown 4,331 reviews
5 Stars
2,687
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,504 out of
3,176)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Buddy
Verified Purchase:Yes
No, because I can't even use it at the moment. Second time trying to empty the dust bin, it became stuck and now won't go up or down. So I'm not overly impressed with Dyson. My options are to send it back, which is a pain or try to find someone locally who can fix it - also a pain! When I called Dyson I was told just to find someone stronger who can dislodge the bin for me - are you kidding me? It shouldn't be this hard to pull it up in the first place.
Response from DysonBy Dyson Customer Service, April 4, 2026
Hello, thank you for sharing your experience with us. We are truly sorry to hear that your Dyson V8 Extra having a stuck dust bin issue. We understand how disappointing and inconvenient this must be, especially when it's making the vacuum unusable. Please be assured that we are here to support you, we would be happy to assist you resolving the issue. We kindly request you to contact us again through Dyson live chat or Dyson phone support, where our team will be able to look into the matter in detail and guide you through the necessary steps. Thank you once again for your patience and for choosing Dyson. We are committed to ensuring that you receive the assistance you need.
Written by a customer while visiting Dyson
Posted by: K. L. H.
Gender:Female
Verified Purchase:Yes
I have been using my new Dyson vacuum for 2 weeks. I am not pleased with the battery power. The battery will not stay charged for even 20 minutes of use. I am very disappointed and expected a better product especially with the cost.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, June 10, 2026
Thank you for sharing your experience and rating. We truly appreciate your honesty and understand the importance of reliable battery performance. Your feedback helps us get better, and we want to assure you that your satisfaction is our priority. If you're comfortable, please connect with our live chat or call our support team. We're here to help and ready to find a solution that works for you.
Written by a customer while visiting Dyson
Posted by: SLBB
Gender:Female
Verified Purchase:Yes
Just got this here are my observations and experiences:
1. Extremely small waste canisters
2. You must continuously pull the trigger to keep it going.
3. Horrible process to empty canister. You will catch your finger!
4. It is not adjustable meaning when you use some attachments, you can’t adjust the length.
5. Difficult mounting plate in terms of how the charger fits in it.
2. You must continuously pull the trigger to keep it going.
3. Horrible process to empty canister. You will catch your finger!
4. It is not adjustable meaning when you use some attachments, you can’t adjust the length.
5. Difficult mounting plate in terms of how the charger fits in it.
I love Dyson and had a pet upright for 20 years but this is a huge disappointment
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
1
Not worth the money. Not for home with pets
on February 27, 2023
Posted by: Dkkcb
Gender:Female
States that it is for use in homes with pets. Not at all. Very dissatisfied don’t waste your money
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 2, 2023
Hi there, this is Kelly with Dyson. Thank you for your review. The V8 Absolute is a great cord-free option for homes with both carpeting and bare floors, with it's two versatile cleaner heads. There is also a mini motorhead, which is the pet tool for cord-free models. This tool allows you to easily pick up pet hair from furniture, stairs or any other hard to reach area. If you're having trouble with your machine, please feel free to get in touch with us at askdysonUS@dyson.com. We'd be happy to provide you with any needed assistance, or help with any questions you may have.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Does not hold in cat litter or anything smaller
on February 8, 2023
Posted by: JennyAndMyCats
Gender:Female
I noticed cat litter falling out of my vacuum and saw that the flap that is supposed to hold it in is not big enough. There is a gap around it big enough for particles as big as cat litter to fall right back out. I contacted support and they said a new replacement bin would fix the issue. They sent me a new one and it has the exact same issue. I reached out again and they offered to send another replacement bin again. I don't understand how a vacuum advertised as being for households with pets is unable to hold in cat litter. It's way to expensive to have such a big design flaw.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 8, 2023
Hello Jenny (and the cats), this is Kelly with Dyson. Thank you for taking the time to share your review here with us. It's frustrating to know that any debris you're picking up is not staying put in the bin as it should. The bin flap is designed to open and close; it will remain open when the trigger is engaged to allow all debris to come and enter the dust bin. Once you let go of the trigger, the flap closes. If there is any debris left in the wand, however, that will fall back out, as the flap does get closed. We would suggest keeping the trigger depressed another 10 seconds or so, after cleaning, just to ensure everything makes it into the bin. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Not ergonomic
on August 8, 2023
Posted by: Disappointing Dyson gal
Gender:Female
Excited to get this as a gift but while trying to vacuum the kitchen my finger is hurting all the way up to the elbow. It is hard to hold the trigger the entire time you vacuum. Why would they do this?
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 8, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
too heavy to hold
on August 1, 2023
Posted by: who cares
Gender:Female
I am returning this vacuum, it is heavy to hold None of my previous vacuums have been heavy. Also it will not vacuum my carpets! It only works on hardwood and porcelain floors all my other vacuums go right from floors to carpets with no problem.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 2, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
Garbage. Doesn’t hold a charge.
on September 8, 2023
Posted by: DanielfromNYC
Gender:Male
I just got this vacuum. It took over an hour to fully charge then it only lasted about 15-20 min. I had to stop cleaning the floors and wait over an hour to charge again. Instead of making a cordless vacuum maybe Dyson should add a cord that retracts. This battery powered vacuum sucks.
Response from DysonBy Amy Buresh, Dyson Expert, September 11, 2023
Hello, this is Amy with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
We have reached out to you by email, and welcome the opportunity to discuss your available options. I can personally review and discuss available options
Best wishes,
Amy
Dyson Expert
We have reached out to you by email, and welcome the opportunity to discuss your available options. I can personally review and discuss available options
Best wishes,
Amy
Dyson Expert
Written by a customer while visiting Dyson