Great machine. My husband does not want a battery operated vacuum. We do want an entirely new Dyson Ball corded set. I have all the packaging materials to return the one I bought. Please, someone, help me? Allyson Haberstroh
Other Dyson's I have bought are much better. The battery dies after about 15 minutes or less. And it gets hot.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, November 21, 2024
Hi,
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
It's been a few weeks since my purchase and it has surpassed my expectations. I did a lot of research before buying a new vacuum and am very pleased with its ease of putting it together, how effective it is in picking up pet hair, the attachments are very useful, holds a charge, and it empties easily.