Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,630
4 Stars
653
3 Stars
359
2 Stars
251
1 Star
325
79%of customers recommend this product.
(
2,456 out of
3,105)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Olivia
Gender:Female
Verified Purchase:Yes
DO NOT RECOMMEND battery only last 10 min in high mode and 15 in low.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, March 31, 2026
Thank you for the feedback. We're committed to resolving your issue and making sure you get the support you need. For further assistance, please reach out to us by phone or chat support. We are here to help.
Written by a customer while visiting Dyson
Posted by: Buddy
Verified Purchase:Yes
No, because I can't even use it at the moment. Second time trying to empty the dust bin, it became stuck and now won't go up or down. So I'm not overly impressed with Dyson. My options are to send it back, which is a pain or try to find someone locally who can fix it - also a pain! When I called Dyson I was told just to find someone stronger who can dislodge the bin for me - are you kidding me? It shouldn't be this hard to pull it up in the first place.
Response from DysonBy Dyson Customer Service, April 4, 2026
Hello, thank you for sharing your experience with us. We are truly sorry to hear that your Dyson V8 Extra having a stuck dust bin issue. We understand how disappointing and inconvenient this must be, especially when it's making the vacuum unusable. Please be assured that we are here to support you, we would be happy to assist you resolving the issue. We kindly request you to contact us again through Dyson live chat or Dyson phone support, where our team will be able to look into the matter in detail and guide you through the necessary steps. Thank you once again for your patience and for choosing Dyson. We are committed to ensuring that you receive the assistance you need.
Written by a customer while visiting Dyson
Customer Rating
1
Not worth the money. Not for home with pets
on February 27, 2023
Posted by: Dkkcb
Gender:Female
States that it is for use in homes with pets. Not at all. Very dissatisfied don’t waste your money
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 2, 2023
Hi there, this is Kelly with Dyson. Thank you for your review. The V8 Absolute is a great cord-free option for homes with both carpeting and bare floors, with it's two versatile cleaner heads. There is also a mini motorhead, which is the pet tool for cord-free models. This tool allows you to easily pick up pet hair from furniture, stairs or any other hard to reach area. If you're having trouble with your machine, please feel free to get in touch with us at askdysonUS@dyson.com. We'd be happy to provide you with any needed assistance, or help with any questions you may have.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Does not hold in cat litter or anything smaller
on February 8, 2023
Posted by: JennyAndMyCats
Gender:Female
I noticed cat litter falling out of my vacuum and saw that the flap that is supposed to hold it in is not big enough. There is a gap around it big enough for particles as big as cat litter to fall right back out. I contacted support and they said a new replacement bin would fix the issue. They sent me a new one and it has the exact same issue. I reached out again and they offered to send another replacement bin again. I don't understand how a vacuum advertised as being for households with pets is unable to hold in cat litter. It's way to expensive to have such a big design flaw.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 8, 2023
Hello Jenny (and the cats), this is Kelly with Dyson. Thank you for taking the time to share your review here with us. It's frustrating to know that any debris you're picking up is not staying put in the bin as it should. The bin flap is designed to open and close; it will remain open when the trigger is engaged to allow all debris to come and enter the dust bin. Once you let go of the trigger, the flap closes. If there is any debris left in the wand, however, that will fall back out, as the flap does get closed. We would suggest keeping the trigger depressed another 10 seconds or so, after cleaning, just to ensure everything makes it into the bin. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Not ergonomic
on August 8, 2023
Posted by: Disappointing Dyson gal
Gender:Female
Excited to get this as a gift but while trying to vacuum the kitchen my finger is hurting all the way up to the elbow. It is hard to hold the trigger the entire time you vacuum. Why would they do this?
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 8, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
too heavy to hold
on August 1, 2023
Posted by: who cares
Gender:Female
I am returning this vacuum, it is heavy to hold None of my previous vacuums have been heavy. Also it will not vacuum my carpets! It only works on hardwood and porcelain floors all my other vacuums go right from floors to carpets with no problem.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 2, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
Garbage. Doesn’t hold a charge.
on September 8, 2023
Posted by: DanielfromNYC
Gender:Male
I just got this vacuum. It took over an hour to fully charge then it only lasted about 15-20 min. I had to stop cleaning the floors and wait over an hour to charge again. Instead of making a cordless vacuum maybe Dyson should add a cord that retracts. This battery powered vacuum sucks.
Response from DysonBy Amy Buresh, Dyson Expert, September 11, 2023
Hello, this is Amy with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
We have reached out to you by email, and welcome the opportunity to discuss your available options. I can personally review and discuss available options
Best wishes,
Amy
Dyson Expert
We have reached out to you by email, and welcome the opportunity to discuss your available options. I can personally review and discuss available options
Best wishes,
Amy
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
5
Great on carpet!
on September 17, 2023
Posted by: BonRae
Gender:Female
We hardly ever need to run the vacuum on max, have plenty of suction and plenty of battery life. It's amazing how much it picks up, even when the floor looks clean! Love not having a cord attached! Holding the trigger in doesn't bother me or my husband. Very happy with our purchase. Our daughter-in-law bought one after hearing me rave about it, she loves her V8 too. Great product.
I would recommend this to a friend!
Written by a customer while visiting Dyson