Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,331 Reviews)
Rating breakdown 4,331 reviews
5 Stars
2,687
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,504 out of
3,176)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Red1
Gender:Female
Verified Purchase:Yes
I bought it this month n I absolutely love it. It works great. Plenty of power. Works great!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 1, 2025
Thank you for your wonderful review! We’re thrilled to hear that you absolutely love your new vacuum and that it’s delivering plenty of power while working great for you. Your support means a lot, and we’re delighted it’s making a positive difference in your home.
Written by a customer while visiting Dyson
Posted by: Lpro
Gender:Female
Verified Purchase:Yes
I purchased it 2weeks ago and the battery use time is poor quality. The packaging states 40 minutes of battery operation. On max power it dies after 10 minutes if I use minimum power it lasts between 15 to 2o minutes 1/2 of the time advertised on the box.
Response from DysonBy Dyson Customer Service, December 4, 2025
We appreciate you taking the time to let us know about your experience. It’s important to us that your Dyson delivers the performance promised. If you feel the machine isn’t working as it should, our support team is available through live chat or phone to help.
Written by a customer while visiting Dyson
Posted by: Rick
Verified Purchase:Yes
Terrible
It’s not working I charged it for full and it’s not working and now I don’t know how to return it such a hassle
It’s not working I charged it for full and it’s not working and now I don’t know how to return it such a hassle
Response from DysonBy Dyson Customer Service, December 4, 2025
Thank you for sharing your feedback. We’re very sorry to hear about the trouble you’re experiencing with your product and the frustration around returning it. We understand how disappointing this must be. Please reach out to us via live chat or call so we can assist you with the return process and provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Kbus
Verified Purchase:Yes
I bought a new model, which is supposed to be better (and it's more expensive) than my last one and this one barely holds a charge one hour. I can't help but wonder if they sent me a lemon because I got it on sale for the Black Friday sale. And now I have to send it back and have no vacuum for a while. and have to send everything back. even the "free" attachments. So disappointing.
Response from DysonBy Dyson Customer Service, December 8, 2025
Thank you so much for sharing your feedback with us. We truly appreciate the time and effort you took to let us know about your experience, and we’re sorry to hear how disappointing this has been for you. We understand how upsetting it must feel to invest in a new model with high expectations, only to face issues so soon. Please know that your concerns are important to us, and we want to make this right for you. If you need any assistance regarding your machine or your order, we encourage you to reach out to us via live chat or call. Our agents will be glad to support you and ensure this is resolved as smoothly as possible. Your input helps us improve, and we are genuinely grateful for it.
Written by a customer while visiting Dyson
Posted by: Josh o
Gender:Male
Verified Purchase:Yes
I revieved this machine on 12/2/25 and it has yet to even turn on they’ve sent me a new charger and now there is a new battery being sent to me so 2 weeks in and I haven’t been able to use it yet. Not a great first experience with Dyson
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re truly sorry to hear that your brand-new machine hasn’t worked at all since you received it on December 2, and that despite receiving a new charger and now waiting on a replacement battery, you still haven’t been able to use it. We understand how frustrating and disappointing this must be, especially as your first experience with Dyson. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the product performance you expected. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: DMKP
Verified Purchase:Yes
Pros: good suction, easy to use, reliable battery. Cons: I’m not a fan of the ball for smooth maneuvering-my old off-brand vac with two wheels was easier to handle, also I wish you didn’t have to hold down the trigger the whole time-it would be nice if it stayed on. Doesn’t pick up anything the size of a cheeerio unless I lift the vacuum onto it-frontal suction would make it a better product. Also wish there was a “headlight” on it to see better in dark corners/under furniture.
Response from DysonBy Dyson Customer Service, December 15, 2025
Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you find the suction power, ease of use, and battery reliability satisfactory, and we sincerely apologize for any inconvenience caused by the maneuverability, trigger operation, and pickup performance. Your observations are valuable, and we have noted them carefully to help guide future improvements. We truly appreciate your input, and if you encounter any further issues or require assistance, we kindly encourage you to contact our customer support team via live chat or phone, so we can provide prompt support.
Written by a customer while visiting Dyson
Posted by: Swarren
Gender:Female
Verified Purchase:Yes
Great suction. For the price of this vaccum I would suggest a light on the vaccum and not having to keep your finger on the trigger. I cant figure out what Dyson was thinking on the trigger. I would not purchase another unless these things were changed
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 22, 2026
Hello there, thank you for sharing your feedback, it's genuinely helpful. We’re glad you’re impressed by the suction, but we understand your concerns about the trigger and light. Many owners have mentioned wanting a continuous power option and built-in illumination, especially at this price point. Your input helps us improve our designs. If you need assistance or have more suggestions, please reach out via live chat (http://ms.spr.ly/6425Q8qiJ) or call support at 866-693-9766.
Written by a customer while visiting Dyson
Posted by: Maria
Verified Purchase:Yes
It picks up but I can’t open to empty it. I had my husband help me and the dirt went everywhere. My older Dyson empties so easy and no mess. Definitely don’t like this model for that reason.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 9, 2026
Thank you for taking the time to let us know about your experience. We’re so sorry that emptying the bin was difficult and led to a mess, especially after having an easier time with your older Dyson. If you’d like, our customer support team can walk you through the process or offer solutions, and just reach out via live chat or give us a call.
Written by a customer while visiting Dyson