Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,331 Reviews)
Rating breakdown 4,331 reviews
5 Stars
2,687
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,504 out of
3,176)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: V8 Dyson Vac
Verified Purchase:Yes
I purchased this about 3 weeks ago…poor directions for emptying the collected debris…video goes too fast explaining how to dismantle the Dyson V8
Response from DysonBy Customer Service, Rubaid K, August 13, 2025
Thank you for your feedback. We are sorry to learn that the instructions for emptying debris and dismantling your Dyson V8 were not as clear or helpful as they should have been. We understand the importance of straightforward guidance when operating a new device, and we sincerely appreciate you bringing this matter to our attention. Our objective is to ensure that every aspect of your Dyson experience is intuitive and free from frustration. If you are open to it, we would be pleased to provide step-by-step instructions or direct you to a slower, more detailed video that aligns with your preferred pace. Please contact our support team at askdysonUS@dyson.com. We will be glad to assist you. Your feedback is invaluable in helping us improve, and we are grateful for the opportunity to support you. Dyson extends its best wishes for your continued health and happiness.
Written by a customer while visiting Dyson
Posted by: AnniR
Gender:Female
Verified Purchase:Yes
Battery don’t charge fully. They need to improve mechanism.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 14, 2025
Thank you for your feedback. We appreciate that you took the time to test your Dyson product and share your experience. We are sorry to hear that the battery is not charging fully as expected. Reliable charging is essential for uninterrupted cleaning, and we are grateful that you brought this matter to our attention. Our goal is to provide cordless technology that is both powerful and dependable. We would be pleased to assist with troubleshooting and explore the best possible resolution, including replacement options if necessary. Please contact our customer support team for assistance. If you have any additional questions or feedback, you are welcome to email us at askdysonus@dyson.com. We wish you continued health and happiness.
Written by a customer while visiting Dyson
Posted by: Vacuum
Gender:Female
Verified Purchase:Yes
The battery lasted for 19 minutes after charging it for two days. We thought at first it just needed to be charged longer but it only lasted 19 minutes after charging. So we returned it.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 14, 2025
Thank you for your feedback. We are sorry that the battery performance did not meet your expectations, especially after you took care to fully charge the vacuum. We understand how disappointing that experience can be and sincerely appreciate you giving the product a fair opportunity before deciding to return it. Although we regret that it did not work out, your input is extremely valuable in helping us improve. If you are open to exploring other Dyson models or have questions about features that may better suit your needs, our customer support team would be pleased to assist you. For any further assistance or feedback, you are welcome to email us at askdysonus@dyson.com. We wish you continued health and happiness.
Written by a customer while visiting Dyson
Posted by: DTBuglet
Verified Purchase:Yes
Several issues for me:
1. Suction on lower power is inadequate
2. Difficult to separate components in order to clean cannister and filter
3. My fingers "naturally" rest on the power on, so that it requires a less natural grip for me to hold the vacuum without it running
4.It most likely is a matter of my expectations, but this vacuum cleaner is not all that much better than the cheaper not-Dyson models I have tried.
Pros: light weight, cmponents are easy to clean once apart
1. Suction on lower power is inadequate
2. Difficult to separate components in order to clean cannister and filter
3. My fingers "naturally" rest on the power on, so that it requires a less natural grip for me to hold the vacuum without it running
4.It most likely is a matter of my expectations, but this vacuum cleaner is not all that much better than the cheaper not-Dyson models I have tried.
Pros: light weight, cmponents are easy to clean once apart
Response from DysonBy Customer Service, Rubaid K, August 21, 2025
Thank you for sharing your detailed feedback. We truly appreciate the time you have taken to engage with the product. We are sorry to learn that certain aspects of the vacuum cleaner have not met your expectations. Concerns regarding suction performance, difficulty in separating components for cleaning, and discomfort due to button placement are completely understandable. We recognize that ease of use and thoughtful design are essential to a satisfying experience. At the same time, we are pleased to hear that you found value in its lightweight build and the ease of cleaning once disassembled. If you are open to it, our team would be glad to assist with tips to enhance performance or guidance on maintenance. Please feel free to contact our customer support team at askdysonus@dyson.com. Your feedback helps us improve, and we remain committed to supporting you.
Written by a customer while visiting Dyson
Posted by: My Dyson
Verified Purchase:Yes
I absolutely love my Dyson. I have a 95lb dog in the house plus 2 cats and hair everywhere!! It does a great job. I would highly recommend.
Written by a customer while visiting Dyson
Posted by: Kieth
Gender:Male
Verified Purchase:Yes
Had a Dyson V8 for 7years and loved it. Got new V8. and my wife ask me if I still loved her because the vacuum was terrible!! Short vacuum time on boost and terrible pick up dirt on regular. I am attempting to see if it can be returned without box. I wouldn’t have thrown box away because I can’t believe Dyson would sell such a product
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, September 4, 2025
Thank you for sharing your feedback. We sincerely regret that your Dyson V8 vacuum cleaner has not delivered the level of performance and reliability you expected, particularly in comparison to your previous model. We fully understand how disappointing it can be when a trusted product does not meet expectations, especially when faced with rapid battery depletion in boost mode and reduced suction in regular mode. Your observations regarding the packaging have been noted and are genuinely appreciated. Dyson remains firmly committed to upholding consistent product quality and ensuring customer satisfaction. If you are open to it, our support team is available to assist with troubleshooting and to help identify the most appropriate resolution for your situation. Please reach out to us through live chat or voice support so that we can work together to restore your confidence in our product.
Written by a customer while visiting Dyson
Posted by: Gary G
Verified Purchase:Yes
This is my 3rd Dyson V Series! One for home. One for work and one for my father. All flawlessly operating with easy operation for all ages, including my 92 y/o father, ha!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Mary
Verified Purchase:Yes
I have had this for about a month. It’s a little top heavy to have to keep the trigger pressed in. I thought with it being so top heavy that it had a bigger battery, but I was wrong. It has 2 power switches max speed lasts 7 mins and 2nd speed lasts about 30 mins. Disappointed
Response from DysonBy Customer Service, Rubaid K, September 11, 2025
Thank you for sharing your feedback. We are pleased to know that you have had the opportunity to use the product and experience its performance firsthand, your early impressions are extremely valuable to us. We regret that the weight distribution and battery life have not met your expectations. We understand how challenging it can be when a product feels cumbersome or does not last as long as needed, especially when consistent performance is essential. Our aim is to develop tools that are both powerful and comfortable to use, and we sincerely appreciate you bringing these concerns to our attention. If you are open to it, we would be glad to explore potential solutions, whether through usage tips to help manage the weight, battery optimization techniques, or identifying the most suitable resolution. Please contact our chat or voice support team, and we will be happy to assist. Your experience is important to us, and we remain committed to making it right. Thank you once again for your input and for allowing us the opportunity to improve.
Written by a customer while visiting Dyson