Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,331 Reviews)
Rating breakdown 4,331 reviews
5 Stars
2,687
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,504 out of
3,176)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Francis
Gender:Male
Verified Purchase:Yes
The vacuum I purchased did not work and I am still in the process of trying to return. Dyson makes it incredibly difficult to return.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, July 24, 2025
Thank you for sharing your experience with us. We are truly sorry to hear that the vacuum you purchased did not meet expectations and that the return process has been frustrating. This is not the kind of experience we want any of our customers to have, and we completely understand how disappointing and inconvenient it can be. We appreciate you bringing this to our attention, it helps us identify areas where we can improve. If you are open to it, we would love the opportunity to make things right, whether that’s helping to guide the return process or answering questions about return policies. Please reach out to our customer support team, and we will do everything we can to assist you. You can also email us directly at askdysonus@dyson.com. Dyson values your trust and wishes you peace of mind and satisfaction with every purchase.
Written by a customer while visiting Dyson
Posted by: MR63
Gender:Female
Verified Purchase:Yes
This is my second purchase of the Dyson V8. The first one I purchased the battery went out within two years. I purchase a second one and it seems that the same situation is happening again.
Response from DysonBy Customer Service, Rubaid K, July 26, 2025
Thank you for your feedback. We are truly sorry to hear your Dyson V8 has not met expectations, especially with battery issues recurring twice within two years. We understand how frustrating that can be, especially when you have trusted and reinvested in the product. At Dyson, we are committed to engineering machines that deliver lasting reliability and satisfaction. Your experience raises important concerns, and we appreciate you bringing it to our attention. If you're open to it, we would welcome the opportunity to explore solutions, whether it is reviewing your device’s battery performance, troubleshooting, or suggesting alternate support paths. Please contact our customer support team at askdysonus@dyson.com with any additional details. Thank you again, your insights help drive improvements in both our products and service. Warm regards, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: Dani
Verified Purchase:Yes
Timed to battery at 8 minutes on max power clearly not what it claims!
Response from DysonBy Customer Service, Rubaid K, July 27, 2025
Thank you for sharing your experience. We are sorry to hear that the battery performance did not meet expectations, especially on max power, where consistent runtime is essential for effective cleaning. We understand how disappointing it is when a product doesn’t deliver as promised. While battery life can vary depending on usage, accessories, and power mode, we acknowledge that 8 minutes is below expectations. Your feedback is invaluable in helping us identify and address performance gaps. If you are open to it, our support team would be happy to explore battery optimization or other possible solutions. Please feel free to contact us directly or email askdysonus@dyson.com. We appreciate your input and hope to restore your confidence in Dyson. Warm regards, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: KeeSu
Gender:Female
Verified Purchase:Yes
The battery is not that good. It doesn't last that long. I'm very disappointed. The button that you push to start it doesn't stay on unless you hold it. I've looked for something to push to lock it on, but nothing.
I do like all the different attachments. I've used 3 different ones so far.
I do like all the different attachments. I've used 3 different ones so far.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: Dyson
Verified Purchase:Yes
I researched vacuum cleaners over a month-long process and decided to go with the V8 Extra. I am very pleased with my purchase. The recharge works very well, and the overall performance is as I expected. I have ceramic tile throughout the main level, and it is perfect to quickly pick up my dogs loose hairs and dirt.
Written by a customer while visiting Dyson
Posted by: Bobcat1224
Gender:Female
Verified Purchase:Yes
I have had several different stick vacs and this one is amazing. It's performed and maneuverability is great. Battery life so far is much longer than expected as well. I would highly recommend this vacuum.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: JEAN
Verified Purchase:Yes
I like my Dyson because it’s strong motor and long lasting battery. However I don’t like that I have to hold the run button the whole time I’m using it to make it work.
Written by a customer while visiting Dyson
Posted by: Cjnoir
Gender:Female
Verified Purchase:Yes
The battery does not last near 40 mins. Not sure why they say 40 run time, then recharge takes longer then 15 minutes as it says. Abit disappointed
Response from DysonBy Customer Service, Rubaid K, August 13, 2025
Thank you for sharing your experience. We are sorry to learn that the battery life and recharge time have not met your expectations. We understand how important accurate and reliable performance is, and we sincerely appreciate your feedback. Dyson cordless vacuums are capable of delivering up to 40 minutes of runtime under specific conditions, such as operating in Eco mode with non-motorized tools. However, actual runtime and charging duration may vary depending on the selected settings, attachments used, floor type, and overall battery condition. If you are open to it, we would be pleased to assist with troubleshooting and explore ways to optimize performance. Please contact our support team at askdysonUS@dyson.com. We will be glad to assist you. Your feedback is invaluable in helping us improve and ensures that we continue to deliver the quality you expect from Dyson. Dyson extends its best wishes for your continued health and happiness.
Written by a customer while visiting Dyson