Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,630
4 Stars
653
3 Stars
359
2 Stars
251
1 Star
325
79%of customers recommend this product.
(
2,456 out of
3,105)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Customer Rating
3
Happy except w/suction of small brush attachment
on July 2, 2025
Posted by: Taryn
Gender:Female
Verified Purchase:Yes
Like the ease and ergonomics of changing out the attachments and the smaller size to fit in our boat. Floor attachments work well. Very disappointed in the suction of the small round brush attachments. I picked this vacuum because it had brush attachments. Seems to just move the dust around with the bristles not having enough suction to actually then suck up the dust rather than it just falling. Can’t imagine it’s user error but haven’t found any videos stating to do anything special.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, July 5, 2025
Thank you for taking the time to share your experience. We are pleased to hear that the vacuum’s compact size and easy-to-swap attachments have been a good fit for your boat, and that the floor tools are performing well. However, we are sorry to hear that the small round brush attachments haven’t met your expectations, especially given they were a key reason for choosing this model. These brushes are intended to loosen and lift dust for efficient suction, although based on your experience, it seems the airflow may not be strong enough to carry the loosened dust away effectively. We understand how frustrating it can be when a feature doesn’t perform as hoped, and we appreciate you highlighting this. Your feedback is very important to us as we continuously strive to improve. If you are open to it, our customer support team would love to connect with you and help troubleshoot, recommend alternative attachments, or offer tips to enhance performance. You can reach us anytime at askdysonus@dyson.com. Thank you again for your honest input. We hope to have the opportunity to support you and restore your confidence in our products. Wishing you clear skies and cleaner spaces ahead, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: Sharon
Gender:Female
Verified Purchase:Yes
Only had it a few weeks, but so far I love it. Nice and light and good suction.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Francis
Gender:Male
Verified Purchase:Yes
The vacuum I purchased did not work and I am still in the process of trying to return. Dyson makes it incredibly difficult to return.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, July 24, 2025
Thank you for sharing your experience with us. We are truly sorry to hear that the vacuum you purchased did not meet expectations and that the return process has been frustrating. This is not the kind of experience we want any of our customers to have, and we completely understand how disappointing and inconvenient it can be. We appreciate you bringing this to our attention, it helps us identify areas where we can improve. If you are open to it, we would love the opportunity to make things right, whether that’s helping to guide the return process or answering questions about return policies. Please reach out to our customer support team, and we will do everything we can to assist you. You can also email us directly at askdysonus@dyson.com. Dyson values your trust and wishes you peace of mind and satisfaction with every purchase.
Written by a customer while visiting Dyson
Posted by: MR63
Gender:Female
Verified Purchase:Yes
This is my second purchase of the Dyson V8. The first one I purchased the battery went out within two years. I purchase a second one and it seems that the same situation is happening again.
Response from DysonBy Customer Service, Rubaid K, July 26, 2025
Thank you for your feedback. We are truly sorry to hear your Dyson V8 has not met expectations, especially with battery issues recurring twice within two years. We understand how frustrating that can be, especially when you have trusted and reinvested in the product. At Dyson, we are committed to engineering machines that deliver lasting reliability and satisfaction. Your experience raises important concerns, and we appreciate you bringing it to our attention. If you're open to it, we would welcome the opportunity to explore solutions, whether it is reviewing your device’s battery performance, troubleshooting, or suggesting alternate support paths. Please contact our customer support team at askdysonus@dyson.com with any additional details. Thank you again, your insights help drive improvements in both our products and service. Warm regards, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: Dani
Verified Purchase:Yes
Timed to battery at 8 minutes on max power clearly not what it claims!
Response from DysonBy Customer Service, Rubaid K, July 27, 2025
Thank you for sharing your experience. We are sorry to hear that the battery performance did not meet expectations, especially on max power, where consistent runtime is essential for effective cleaning. We understand how disappointing it is when a product doesn’t deliver as promised. While battery life can vary depending on usage, accessories, and power mode, we acknowledge that 8 minutes is below expectations. Your feedback is invaluable in helping us identify and address performance gaps. If you are open to it, our support team would be happy to explore battery optimization or other possible solutions. Please feel free to contact us directly or email askdysonus@dyson.com. We appreciate your input and hope to restore your confidence in Dyson. Warm regards, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: KeeSu
Gender:Female
Verified Purchase:Yes
The battery is not that good. It doesn't last that long. I'm very disappointed. The button that you push to start it doesn't stay on unless you hold it. I've looked for something to push to lock it on, but nothing.
I do like all the different attachments. I've used 3 different ones so far.
I do like all the different attachments. I've used 3 different ones so far.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: Dyson
Verified Purchase:Yes
I researched vacuum cleaners over a month-long process and decided to go with the V8 Extra. I am very pleased with my purchase. The recharge works very well, and the overall performance is as I expected. I have ceramic tile throughout the main level, and it is perfect to quickly pick up my dogs loose hairs and dirt.
Written by a customer while visiting Dyson
Posted by: Bobcat1224
Gender:Female
Verified Purchase:Yes
I have had several different stick vacs and this one is amazing. It's performed and maneuverability is great. Battery life so far is much longer than expected as well. I would highly recommend this vacuum.
I would recommend this to a friend!
Written by a customer while visiting Dyson