Thank you for your feedback. We understand how frustrating it can be to have such a short runtime followed by a lengthy charge, especially when you are trying to stay on top of everyday cleaning. Battery efficiency is a vital part of product performance, and we are sorry to hear this fell short of your expectations. Depending on your model and settings (such as using Boost or Max mode), runtime can vary significantly. We would love the opportunity to help troubleshoot or explore ways to optimize your usage. In many cases, a simple setting adjustment or maintenance tip can make a noticeable difference. Please feel free to connect with our customer support team or email us at askdysonus@dyson.com. We would be happy to help you find the right solution. Best wishes, Dyson Marketplace Support

Thank you for your candid feedback—it really matters to us. We are sorry to hear that your experience with the vacuum has been frustrating. Holding down the trigger while cleaning can certainly be tiring, and we understand how inconvenient that may feel over time. It’s also disappointing to know that the attachments and storage setup haven’t added the ease or performance you were hoping for. Your experience helps us better understand where expectations aren't being met, and we deeply value that. If you are open to it, our customer support team would be glad to explore possible solutions and offer tips to help improve performance.. Please feel free to reach out to us at askdysonus@dyson.com. We’re here to listen, assist, and ensure your voice is heard as we continue to improve. Wishing you easier and more satisfying cleaning experiences ahead, Dyson Marketplace Support