Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,630
4 Stars
653
3 Stars
359
2 Stars
251
1 Star
325
79%of customers recommend this product.
(
2,456 out of
3,105)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: EJGQ
Verified Purchase:Yes
Great vaccum but the battery barely last to clean a full room
Response from DysonBy Bhavvishal, Customer Service, April 15, 2024
Hello, thank you for the review. We are concerned to hear you are having some power issues with your Dyson. We would value the opportunity to provide further assistance with the concerns detailed in your review. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Rick
Gender:Male
Verified Purchase:Yes
I’m very disappointed, battery doesn’t last . I can’t even vacuum my living room . And I have a very small living room .
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Monika R, October 29, 2024
Hello Rick, thank you for sharing your experience with us. We are truly sorry to hear that the battery life of your Dyson V8 vacuum has not met your expectations, especially given the size of your living room. We understand how frustrating it can be when a product does not perform as expected. Your feedback is very important to us, and we are committed to addressing this issue. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Monika R
Warm wishes,
Monika R
Written by a customer while visiting Dyson
Posted by: Anthony
Gender:Male
Verified Purchase:Yes
TLDR; Battery lasts up to 5-7 minutes and takes 5 hours to fully charge :(
I bought this machine a month ago since I had heard great things about Dyson products. However, regretting this specific purchase due to it's battery run-time/Life. I would assume the machine would last me a few days of use before needing to recharge, but in reality I quickly found out that's not the case. The battery only lasts about 5 minutes of cleaning before you need to charge it for 4.5 hrs. It literally takes me a week to clean my whole 1 bedroom apartment, when with another product it could take me 15-20 minutes without having to stop and recharge it. Definitely opt for another product unless you need a vacuum for only 5 minutes max every once in a blue moon.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, November 7, 2024
Hello Anthony,
Thank you for sharing your feedback regarding your experience with the Dyson V8. We sincerely apologize for the inconvenience you've encountered. We understand your disappointment with the battery life and charging time. It's frustrating when the product does not meet your expectations, especially when it significantly impacts your daily cleaning routine. Please rest assured that your satisfaction is our top priority. We are committed to resolving this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you. We appreciate your patience and understanding.
Best Wishes,
Nisha
Dyson Customer Support
Thank you for sharing your feedback regarding your experience with the Dyson V8. We sincerely apologize for the inconvenience you've encountered. We understand your disappointment with the battery life and charging time. It's frustrating when the product does not meet your expectations, especially when it significantly impacts your daily cleaning routine. Please rest assured that your satisfaction is our top priority. We are committed to resolving this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you. We appreciate your patience and understanding.
Best Wishes,
Nisha
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Psd40
Gender:Female
Verified Purchase:Yes
It’s okay. The battery doesn’t last long at all even when following the instructions. I’m really disappointed
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, November 21, 2024
Hi,
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Dyson Customer Support
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: janice
Verified Purchase:Yes
charge is horrible does not hold a charge horrible not worth the money I bought for myself so sad I am
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for your feedback. We are sorry to hear that you are experiencing issues with the battery life of your product. We strive to provide high-quality products, and it is disappointing to learn that the charge is not meeting your expectations. Your satisfaction is important to us, and we would like to help resolve this issue. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: Dyson Cleaner
Verified Purchase:Yes
I do like my Dyson but wish that you would not have to continually hold the button "on" to clean. It gets hard at my age to continually hold on the "on" button the whole time I am cleaning.
Written by a customer while visiting Dyson
Posted by: Mary
Gender:Female
Verified Purchase:Yes
I have an 800 sq foot home in WI on a lake & the battery goes dead before I even get have of this home vacuumed! I will be returning this for sure!
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, June 23, 2025
Thank you for taking the time to share your experience. We are sorry to hear that the battery performance has fallen short of your expectations, especially in a modest-sized home where reliable runtime is essential for a smooth cleaning session. We understand how frustrating it can be when the product doesn’t meet your household needs, and your feedback is incredibly valuable in helping us improve. If you are open to it, our customer support team would be happy to look into possible ways to optimize battery usage or suggest alternatives that might be better suited for your space and cleaning habits. Please feel free to reach out to us at askdysonus@dyson.com. We appreciate your honesty, and we hope to have an opportunity to restore your confidence in our products. Wishing you comfort and great moments in your home, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: Bob28
Verified Purchase:Yes
Not happy with it. Unbelievably frustrating experience with Dyson.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, November 27, 2025
Hello Bob, we’re sorry to hear about your frustrating experience with Dyson. We truly value your feedback and want to help make things right. If you need assistance, please reach us via live chat http://ms.spr.ly/6425tkwBW) or call our support team at 866‑693‑9766.
Written by a customer while visiting Dyson