Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,331 Reviews)
Rating breakdown 4,331 reviews
5 Stars
2,687
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,504 out of
3,176)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: V743
Verified Purchase:Yes
I’ve had it for a week and haven’t been able to use it. I spent over 1/2 hour it. on a chat trying to get help because I couldn’t get it to take a charge. This, after spending a significant amount of time online trying to troubleshoot. Eventually they said they’d send a new battery. I’m currently waiting for it. Obviously disappointed because I had high expectations and was anxious to try it.
Response from DysonBy Ridhu Sharma, Customer Service, January 3, 2025
Hello,
We are sorry to hear about your experience. We understand how frustrating it can be when a new product does not meet expectations. We are glad to hear a new battery is on its way, and we hope it resolves the issue. If you need any further assistance or have additional concerns, please don't hesitate to reach out at askdysonUS@dyson.com. Your satisfaction is important to us.
Best regards,
Dyson Customer Care
We are sorry to hear about your experience. We understand how frustrating it can be when a new product does not meet expectations. We are glad to hear a new battery is on its way, and we hope it resolves the issue. If you need any further assistance or have additional concerns, please don't hesitate to reach out at askdysonUS@dyson.com. Your satisfaction is important to us.
Best regards,
Dyson Customer Care
Written by a customer while visiting Dyson
Posted by: Jimmy
Gender:Female
Verified Purchase:Yes
To Expensive too weak my older unit was much better
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 4, 2025
Hello Jimmy,
Thank you for your feedback. We are sorry to hear that your new unit hasn't met your expectations. We appreciate your input and are always striving to improve our products. If you need any assistance or have further questions, please reach out to our customer care team at askdysonUS@dyson.com. We are here to help!
Kindest Regards,
Dyson Customer Support
Thank you for your feedback. We are sorry to hear that your new unit hasn't met your expectations. We appreciate your input and are always striving to improve our products. If you need any assistance or have further questions, please reach out to our customer care team at askdysonUS@dyson.com. We are here to help!
Kindest Regards,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: KTEVS
Gender:Female
Verified Purchase:Yes
I received my Dyson as a gift. Right out of the box it didn’t work. So now, a month later, I’m awaiting a new machine after going through the lengthy process of having to exchange. Not the best experience and not what I expected.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 18, 2025
Hello,
We are very sorry to hear about the issues you've faced with your gift and the lengthy exchange process. This is certainly not the experience we want for our customers. Please reach out to our customer support team at askdysonUS@dyson.com with your details. We will do our best to expedite the replacement and ensure you receive a working product as soon as possible.
Best Wishes,
Dyson Customer Support
We are very sorry to hear about the issues you've faced with your gift and the lengthy exchange process. This is certainly not the experience we want for our customers. Please reach out to our customer support team at askdysonUS@dyson.com with your details. We will do our best to expedite the replacement and ensure you receive a working product as soon as possible.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: gammonj
Verified Purchase:Yes
I am very happy with my purchase so far. It is a little tiring on my hand having to squeeze & hold the trigger. It would be nice if it would stay running on the first squeeze then off on the 2nd squeeze. I love the accessories but pretty disappointed that there was no accessory holder for them. They are offered for an extra price. Those 2 reasons are why I didn't give it 5 stars.
Written by a customer while visiting Dyson
Posted by: Rete619
Gender:Female
Verified Purchase:Yes
I was so excited to open this on Christmas! My kids got together and bought me this beautiful vacuum! I have about 50% hard wood or tiles, 25% wall to wall, and 25% area rugs. This vacuum does great with floors and tile. It does okay with wall to wall carpeting although it has to be on max setting during this time. Area rugs, it literally shuts down. I have a very heavy duty, tight pilled (not shag) 12x15 area rug that is held down by the furniture but when I try to vacuum, it stops the rotating brush from movement. The smaller area rugs that are considered washable, (despite being 10x12 feet) are just too thin and they bog it completely down. Just the same, for quick DRY spills in the kitchen or bare floors, this is excellent! It gets hair and dust that is against the wall and the attachments are EXCELLENT additions!! I love being able to get into some of those places that my regular vacuum cannot get into!! Also, the weight of this product is perfect! I’m a little older and to use a heavy product can sometimes be too much but this is so light and easy to handle!
I would recommend this to a friend!
Response from DysonBy Ridhu Sharma, Customer Service, January 21, 2025
Hello,
Thank you for sharing your detailed feedback. We are thrilled to hear that you enjoyed unwrapping your new vacuum on Christmas and appreciate its performance on hard floors and tiles, as well as the excellent attachments and lightweight design. We apologize for the issues you're experiencing with area rugs and wall-to-wall carpeting. Your feedback is valuable, and we will pass it on to our design team for future improvements. If you need any assistance or have further concerns, please reach out to our customer care team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Thank you for sharing your detailed feedback. We are thrilled to hear that you enjoyed unwrapping your new vacuum on Christmas and appreciate its performance on hard floors and tiles, as well as the excellent attachments and lightweight design. We apologize for the issues you're experiencing with area rugs and wall-to-wall carpeting. Your feedback is valuable, and we will pass it on to our design team for future improvements. If you need any assistance or have further concerns, please reach out to our customer care team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Meek
Gender:Male
Verified Purchase:Yes
The only problem is the battery life. Fully charged battery only goes for 3-5 minutes. Not even close to the 40 minutes they claim. Aside from that it has good suction power, ergonomic and easy to use.
I would recommend this to a friend!
Response from DysonBy Ridhu Sharma, Customer Service, January 25, 2025
Hello Meek,
Thank you for your feedback. We are sorry to hear about the battery life issue you are experiencing. It's great to know that you find the suction power, ergonomics, and ease of use satisfactory. Please reach out to our customer support team at askdysonUS@dyson.com so we can assist you with the battery concern. Your satisfaction is important to us.
Best Wishes,
Dyson Customer Support
Thank you for your feedback. We are sorry to hear about the battery life issue you are experiencing. It's great to know that you find the suction power, ergonomics, and ease of use satisfactory. Please reach out to our customer support team at askdysonUS@dyson.com so we can assist you with the battery concern. Your satisfaction is important to us.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Becca J
Gender:Female
Verified Purchase:Yes
I enjoy that this product is light weight and fits easily under furniture. However, I do not feel it picks up dirt and hair very well. It certainly does not work well on carpeted floors. I wish I would have spent the extra money to get a more powerful oversized vacuum with a better battery life
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 5, 2025
Hello, thank you for sharing your feedback about the vacuum. We're glad to hear that you appreciate the lightweight design and the ease of fitting it under furniture.
However, we do apologize to hear about the issues you’ve encountered with its performance on dirt, hair, and carpeted floors. Your feedback is valuable to us, and we want to ensure you have the best possible experience with our products.
For further assistance and to explore possible solutions, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
However, we do apologize to hear about the issues you’ve encountered with its performance on dirt, hair, and carpeted floors. Your feedback is valuable to us, and we want to ensure you have the best possible experience with our products.
For further assistance and to explore possible solutions, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Boe65
Gender:Male
Verified Purchase:Yes
I bought the Dyson about one month ago. I like most of the features of the unit, especially the hand unit for doing steps and stairs. One feature I’m very disappointed with is the battery. When you run the unit on Max, it lasts less than 10 minutes. I expected more for what I paid.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 7, 2025
Hello, thank you for sharing your feedback with us. We're glad to hear that you like most of the features of your Dyson, especially the hand unit for steps and stairs. However, we're sorry to learn about your disappointment with the battery life when running the unit on Max.
We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you for your patience, and we apologize for any inconvenience you’ve experienced.
We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you for your patience, and we apologize for any inconvenience you’ve experienced.
Written by a customer while visiting Dyson