Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,331 Reviews)
Rating breakdown 4,331 reviews
5 Stars
2,687
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,504 out of
3,176)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: No nickname
Verified Purchase:Yes
The battery runs out waaaay too fast! That makes it hard to use!
Response from DysonBy Jasvir Singh, customer service, December 13, 2024
Hello, thank you for sharing your feedback with us. We are sorry to hear that you are experiencing issues with the battery life of your Dyson V8 Origin. We understand how frustrating it can be when a product does not meet your expectations, especially regarding its usability. Your satisfaction is important to us, and we would like to help resolve this issue. We would like to look further into this for you. For detailed information, please feel free to reach us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
3
Works great but charge doesn’t last as long
on December 16, 2024
Posted by: Bbred1
Gender:Female
I’ve used it twice now and the second time it died on my within less than and hour. Very frustrating but love the power it has and picks up things nicely. Just bummed about how long the power lasted. Had it plugged up until I used it.
I would recommend this to a friend!
Response from DysonBy Ridhu Sharma, Customer Service, December 17, 2024
Hello,
We are sorry to hear about the battery life issue you are experiencing. We understand how frustrating this can be, especially when you love the vacuum's power and performance. Please contact our customer care team at askdysonUS@dyson.com so we can assist you further.
Thank you for your feedback.
Best regards,
Dyson Customer Care Team
We are sorry to hear about the battery life issue you are experiencing. We understand how frustrating this can be, especially when you love the vacuum's power and performance. Please contact our customer care team at askdysonUS@dyson.com so we can assist you further.
Thank you for your feedback.
Best regards,
Dyson Customer Care Team
Written by a customer while visiting Dyson
Posted by: Debbie
Verified Purchase:Yes
7 min run time on max is not long enough. You need to figure out how to fix this Dyson
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, December 22, 2024
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: 4real
Verified Purchase:Yes
Parts don’t fit together the way they should. Holds practically no charge, 15 minutes at the mist. The cup is way too small! Ridiculous! The color is worse than I thought. Ugly design. Hate it!!’ Just hate it. Even releasing the cup isn’t easily!
Response from DysonBy Jasvir Singh, customer service, December 29, 2024
Hello, thank you for your feedback and for choosing Dyson. We are very sorry to hear about your disappointing experience with our product. We understand your frustration regarding the parts not fitting together properly, the short battery life, and the design aspects that did not meet your expectations. Your experience is important to us, and we want to make things right. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Jansue
Gender:Female
Verified Purchase:Yes
I got it for Christmas and had to vacuum on Christmas to try it out! We have one at work and I knew I would love it! 😍 I love it! thank you
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: paddler42
Verified Purchase:Yes
My previous 2 vacuums were Dyson and I was impressed by them both. I bought this one, hoping for the same quality. I am very disappointed in it. It is probably worth the Black Friday sale price, but certainly not what they were originally asking. It is not strong enough, it barely gets anything out of the carpet. It is noisy on max. The only thing I like about it is how convenient it is to empty it.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, December 29, 2024
Hello, thank you for your feedback and for being a loyal Dyson customer. We are sorry to hear that your recent purchase did not meet your expectations, especially after having positive experiences with our previous models. We understand your disappointment regarding the vacuum's performance and noise level. Your satisfaction is very important to us, and we would like to help resolve these issues. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: RyanC
Gender:Male
Verified Purchase:Yes
Greatly disappointed. Yes it sweeps and does it well but the battery makes it ABSOLUTELY WORTHLESS.
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, December 31, 2024
Hello,
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Scott70
Verified Purchase:Yes
V8 Absolute comes with all of the right attachments to do a great job cleaning both carpet and hard floors. Ordered the V8 Origin and returned it. The Origin comes with only the motorbar head, which does a great job on carpets but not so great on hard floors. The Absolute includes the fluffy cleaner head which is specifically for hard floors and does an excellent job. Both cleaner heads do a great job removing pet fur and hair without getting the pet fur or hair wrapped around the rotating bar. The motor bar is excellent at removing pet fur from rugs that our corded vacuum can't remove.
The cleaner heads are easy to change, but the wall mount should come with a spot to store the extra cleaner head. Otherwise, the wall mount makes it convenient to store and charge the vacuum and has spots to store the crevice and combination tools.
The normal suction strikes a good balance between suction and battery life. The max suction is much greater but shortens the battery life to a degree I find acceptable for only short bursts. The trigger for the vacuum should really have a locking ability or be a switch. The max switch could then be a thumb operated button to make the max feature easier to use for short bursts. These two changes would make the vacuum less tiring and more convenient to use. I realize that this vacuum is not the top of the line model, but it should be comfortable and easy to use regardless.
We have a large house and only about 50% of the floor space can be cleaned with the available 40 minute run time. This works out just fine, though, as a cordless vacuum makes it easy to clean one or two rooms at a time as needed.
The vacuum is easy to empty, but collects very fine dust that can become airborne when emptying the cannister. I have started emptying the vacuum in a can outside the house to prevent reintroducing dust into the house.
The construction of the vacuum appears to be well thought out and sturdy without making it so heavy as to be tiring to use.
The cleaner heads are easy to change, but the wall mount should come with a spot to store the extra cleaner head. Otherwise, the wall mount makes it convenient to store and charge the vacuum and has spots to store the crevice and combination tools.
The normal suction strikes a good balance between suction and battery life. The max suction is much greater but shortens the battery life to a degree I find acceptable for only short bursts. The trigger for the vacuum should really have a locking ability or be a switch. The max switch could then be a thumb operated button to make the max feature easier to use for short bursts. These two changes would make the vacuum less tiring and more convenient to use. I realize that this vacuum is not the top of the line model, but it should be comfortable and easy to use regardless.
We have a large house and only about 50% of the floor space can be cleaned with the available 40 minute run time. This works out just fine, though, as a cordless vacuum makes it easy to clean one or two rooms at a time as needed.
The vacuum is easy to empty, but collects very fine dust that can become airborne when emptying the cannister. I have started emptying the vacuum in a can outside the house to prevent reintroducing dust into the house.
The construction of the vacuum appears to be well thought out and sturdy without making it so heavy as to be tiring to use.
Written by a customer while visiting Dyson