Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,630
4 Stars
653
3 Stars
359
2 Stars
251
1 Star
325
79%of customers recommend this product.
(
2,456 out of
3,105)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: RyanC
Gender:Male
Verified Purchase:Yes
Greatly disappointed. Yes it sweeps and does it well but the battery makes it ABSOLUTELY WORTHLESS.
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, December 31, 2024
Hello,
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Scott70
Verified Purchase:Yes
V8 Absolute comes with all of the right attachments to do a great job cleaning both carpet and hard floors. Ordered the V8 Origin and returned it. The Origin comes with only the motorbar head, which does a great job on carpets but not so great on hard floors. The Absolute includes the fluffy cleaner head which is specifically for hard floors and does an excellent job. Both cleaner heads do a great job removing pet fur and hair without getting the pet fur or hair wrapped around the rotating bar. The motor bar is excellent at removing pet fur from rugs that our corded vacuum can't remove.
The cleaner heads are easy to change, but the wall mount should come with a spot to store the extra cleaner head. Otherwise, the wall mount makes it convenient to store and charge the vacuum and has spots to store the crevice and combination tools.
The normal suction strikes a good balance between suction and battery life. The max suction is much greater but shortens the battery life to a degree I find acceptable for only short bursts. The trigger for the vacuum should really have a locking ability or be a switch. The max switch could then be a thumb operated button to make the max feature easier to use for short bursts. These two changes would make the vacuum less tiring and more convenient to use. I realize that this vacuum is not the top of the line model, but it should be comfortable and easy to use regardless.
We have a large house and only about 50% of the floor space can be cleaned with the available 40 minute run time. This works out just fine, though, as a cordless vacuum makes it easy to clean one or two rooms at a time as needed.
The vacuum is easy to empty, but collects very fine dust that can become airborne when emptying the cannister. I have started emptying the vacuum in a can outside the house to prevent reintroducing dust into the house.
The construction of the vacuum appears to be well thought out and sturdy without making it so heavy as to be tiring to use.
The cleaner heads are easy to change, but the wall mount should come with a spot to store the extra cleaner head. Otherwise, the wall mount makes it convenient to store and charge the vacuum and has spots to store the crevice and combination tools.
The normal suction strikes a good balance between suction and battery life. The max suction is much greater but shortens the battery life to a degree I find acceptable for only short bursts. The trigger for the vacuum should really have a locking ability or be a switch. The max switch could then be a thumb operated button to make the max feature easier to use for short bursts. These two changes would make the vacuum less tiring and more convenient to use. I realize that this vacuum is not the top of the line model, but it should be comfortable and easy to use regardless.
We have a large house and only about 50% of the floor space can be cleaned with the available 40 minute run time. This works out just fine, though, as a cordless vacuum makes it easy to clean one or two rooms at a time as needed.
The vacuum is easy to empty, but collects very fine dust that can become airborne when emptying the cannister. I have started emptying the vacuum in a can outside the house to prevent reintroducing dust into the house.
The construction of the vacuum appears to be well thought out and sturdy without making it so heavy as to be tiring to use.
Written by a customer while visiting Dyson
Posted by: V743
Verified Purchase:Yes
I’ve had it for a week and haven’t been able to use it. I spent over 1/2 hour it. on a chat trying to get help because I couldn’t get it to take a charge. This, after spending a significant amount of time online trying to troubleshoot. Eventually they said they’d send a new battery. I’m currently waiting for it. Obviously disappointed because I had high expectations and was anxious to try it.
Response from DysonBy Ridhu Sharma, Customer Service, January 3, 2025
Hello,
We are sorry to hear about your experience. We understand how frustrating it can be when a new product does not meet expectations. We are glad to hear a new battery is on its way, and we hope it resolves the issue. If you need any further assistance or have additional concerns, please don't hesitate to reach out at askdysonUS@dyson.com. Your satisfaction is important to us.
Best regards,
Dyson Customer Care
We are sorry to hear about your experience. We understand how frustrating it can be when a new product does not meet expectations. We are glad to hear a new battery is on its way, and we hope it resolves the issue. If you need any further assistance or have additional concerns, please don't hesitate to reach out at askdysonUS@dyson.com. Your satisfaction is important to us.
Best regards,
Dyson Customer Care
Written by a customer while visiting Dyson
Posted by: Jimmy
Gender:Female
Verified Purchase:Yes
To Expensive too weak my older unit was much better
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 4, 2025
Hello Jimmy,
Thank you for your feedback. We are sorry to hear that your new unit hasn't met your expectations. We appreciate your input and are always striving to improve our products. If you need any assistance or have further questions, please reach out to our customer care team at askdysonUS@dyson.com. We are here to help!
Kindest Regards,
Dyson Customer Support
Thank you for your feedback. We are sorry to hear that your new unit hasn't met your expectations. We appreciate your input and are always striving to improve our products. If you need any assistance or have further questions, please reach out to our customer care team at askdysonUS@dyson.com. We are here to help!
Kindest Regards,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: KTEVS
Gender:Female
Verified Purchase:Yes
I received my Dyson as a gift. Right out of the box it didn’t work. So now, a month later, I’m awaiting a new machine after going through the lengthy process of having to exchange. Not the best experience and not what I expected.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 18, 2025
Hello,
We are very sorry to hear about the issues you've faced with your gift and the lengthy exchange process. This is certainly not the experience we want for our customers. Please reach out to our customer support team at askdysonUS@dyson.com with your details. We will do our best to expedite the replacement and ensure you receive a working product as soon as possible.
Best Wishes,
Dyson Customer Support
We are very sorry to hear about the issues you've faced with your gift and the lengthy exchange process. This is certainly not the experience we want for our customers. Please reach out to our customer support team at askdysonUS@dyson.com with your details. We will do our best to expedite the replacement and ensure you receive a working product as soon as possible.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: gammonj
Verified Purchase:Yes
I am very happy with my purchase so far. It is a little tiring on my hand having to squeeze & hold the trigger. It would be nice if it would stay running on the first squeeze then off on the 2nd squeeze. I love the accessories but pretty disappointed that there was no accessory holder for them. They are offered for an extra price. Those 2 reasons are why I didn't give it 5 stars.
Written by a customer while visiting Dyson
Posted by: Rete619
Gender:Female
Verified Purchase:Yes
I was so excited to open this on Christmas! My kids got together and bought me this beautiful vacuum! I have about 50% hard wood or tiles, 25% wall to wall, and 25% area rugs. This vacuum does great with floors and tile. It does okay with wall to wall carpeting although it has to be on max setting during this time. Area rugs, it literally shuts down. I have a very heavy duty, tight pilled (not shag) 12x15 area rug that is held down by the furniture but when I try to vacuum, it stops the rotating brush from movement. The smaller area rugs that are considered washable, (despite being 10x12 feet) are just too thin and they bog it completely down. Just the same, for quick DRY spills in the kitchen or bare floors, this is excellent! It gets hair and dust that is against the wall and the attachments are EXCELLENT additions!! I love being able to get into some of those places that my regular vacuum cannot get into!! Also, the weight of this product is perfect! I’m a little older and to use a heavy product can sometimes be too much but this is so light and easy to handle!
I would recommend this to a friend!
Response from DysonBy Ridhu Sharma, Customer Service, January 21, 2025
Hello,
Thank you for sharing your detailed feedback. We are thrilled to hear that you enjoyed unwrapping your new vacuum on Christmas and appreciate its performance on hard floors and tiles, as well as the excellent attachments and lightweight design. We apologize for the issues you're experiencing with area rugs and wall-to-wall carpeting. Your feedback is valuable, and we will pass it on to our design team for future improvements. If you need any assistance or have further concerns, please reach out to our customer care team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Thank you for sharing your detailed feedback. We are thrilled to hear that you enjoyed unwrapping your new vacuum on Christmas and appreciate its performance on hard floors and tiles, as well as the excellent attachments and lightweight design. We apologize for the issues you're experiencing with area rugs and wall-to-wall carpeting. Your feedback is valuable, and we will pass it on to our design team for future improvements. If you need any assistance or have further concerns, please reach out to our customer care team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Meek
Gender:Male
Verified Purchase:Yes
The only problem is the battery life. Fully charged battery only goes for 3-5 minutes. Not even close to the 40 minutes they claim. Aside from that it has good suction power, ergonomic and easy to use.
I would recommend this to a friend!
Response from DysonBy Ridhu Sharma, Customer Service, January 25, 2025
Hello Meek,
Thank you for your feedback. We are sorry to hear about the battery life issue you are experiencing. It's great to know that you find the suction power, ergonomics, and ease of use satisfactory. Please reach out to our customer support team at askdysonUS@dyson.com so we can assist you with the battery concern. Your satisfaction is important to us.
Best Wishes,
Dyson Customer Support
Thank you for your feedback. We are sorry to hear about the battery life issue you are experiencing. It's great to know that you find the suction power, ergonomics, and ease of use satisfactory. Please reach out to our customer support team at askdysonUS@dyson.com so we can assist you with the battery concern. Your satisfaction is important to us.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson