Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,331 Reviews)
Rating breakdown 4,331 reviews
5 Stars
2,687
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,504 out of
3,176)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Clean Freak
Verified Purchase:Yes
This is my fourth V8 stick vac. I have loved all the others and have had no complaints. This one, however, is falling short of my expectations. Perhaps a lemon? The motor stops running frequently while using. The trigger feels different than the other three that continue to work beautifully after many years of frequent use. Also, the head isn't as agile as the others. It struggles to stay in contact with the floor instead of moving freely as the angle of vacuuming changes. I am hoping this isn't a quality due to changes in manufacturing .
Response from DysonBy Manpreet K, Customer Service, October 14, 2024
Hi, we are sorry to hear that your latest Dyson V8 is not meeting your expectations. We understand how frustrating this can be, especially given your positive experiences with your previous V8s. It sounds like there may be some issues with the motor, trigger, and floor head of this particular unit. We'd like to help resolve these issues for you. Please reach out to our support team, and we'll work with you to troubleshoot the problems for the best possible resolution.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
Written by a customer while visiting Dyson
Posted by: Love my golden
Gender:Female
Verified Purchase:Yes
This vacuum has good suction for a stick version….I use it almost daily to do a quick once over bc of the hair squalls from my golden retriever. My only complaints are you have to hold the “on” button on the entire time you’re using it (not just turn it on and go) and there is no light to see where you’ve missed spots. But the product is good for what it’s made to do.
Written by a customer while visiting Dyson
Posted by: AnnMarie
Gender:Female
Verified Purchase:Yes
I bought like 2 months ago. I never owned a dyson. I was always a person that thought a " Vacuum was a vacuum" and they are all the same. I was so wrong. This thing is light weight, cleans fantastic in one pass, battery last so long. I'm obsessed! I will be buying dyson forever!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
Will only stay charged 30-40 minutes. That is not enough time to even vaccum part of my house.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, November 6, 2024
Hello,
We have reviewed your concern regarding the issues that you are facing with the machine. We do apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please be assured Dyson is always there for you and we will do our best to get your issue resolved. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Nisha,
Dyson Customer Support
We have reviewed your concern regarding the issues that you are facing with the machine. We do apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please be assured Dyson is always there for you and we will do our best to get your issue resolved. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Nisha,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
Love the size and weight but the battery life isn’t the best. Charged over night and couldn’t even vacumn my car without it dying. For the price it should last longer than 20 minutes.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for your feedback. We're pleased to hear that you appreciate the size and weight of our product. However, we regret that the battery life did not meet your expectations. We understand how important it is for our products to perform reliably, especially given the investment. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: MRYtt
Gender:Male
Verified Purchase:Yes
Nice machine, cleans effortlessly, but 1.) there is not enough charge to clean the whole house and 2.) it is tiresome to have to hold down the trigger the whole time. And BTW, our house is not large - 1,500 SF.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for sharing your feedback with us. We're pleased to hear that you find the machine cleans effortlessly. However, we understand that the battery life and the need to hold down the trigger continuously have been inconvenient for you, especially in a 1,500 square foot home. Your feedback is important to us, and we will take it into consideration as we work to improve our products. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: my320
Gender:Male
Verified Purchase:Yes
box says battery lasts 40 minutes, my lasted less than 10 minutes. poor choice for cordless cleaner
Response from DysonBy Dyson Customer Service, Nisha, November 21, 2024
Hi,
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Dyson Customer Support
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Sushimind
Gender:Female
Verified Purchase:Yes
Small apartment use but it stops due to the "filter cleaning " warning.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for sharing your experience with us. We apologize for the inconvenience caused by the "filter cleaning" warning interrupting your use of the product. We understand how frustrating it can be, especially in a small apartment where efficient operation is crucial. To help resolve this issue, we recommend checking the filter and ensuring it is clean and properly installed. If the problem persists, our customer support team is available to provide further assistance and troubleshooting steps. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson