Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,630
4 Stars
653
3 Stars
359
2 Stars
251
1 Star
325
79%of customers recommend this product.
(
2,456 out of
3,105)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Grazi96
Gender:Female
Verified Purchase:Yes
I had this for a month it dose not hold a charge. It takes longer to charge than actually use time
No, I would not recommend this to a friend.
Response from DysonBy Bhavvishal, Customer Service, October 2, 2024
Hello,
We appreciate you taking the time to share your concern with us. We understand how frustrating this experience has been for you, and we want to extend our sincerest apologies for any inconvenience caused due to the concern related to run time issue in your Dyson V8 Absolute. Your satisfaction is our utmost priority, and we assure you that this is not the level of service we aim to provide our customers. We would like to make things right by investigating your issue further and implementing measures to prevent similar situations from occurring in the future. To ensure prompt attention to your case, please send an email to askdysonUS@dyson.com with the subject line "Dyson Review." Your feedback is crucial for us to continuously improve our services and enhance the overall customer experience.
Best Wishes,
Dyson Customer Support
We appreciate you taking the time to share your concern with us. We understand how frustrating this experience has been for you, and we want to extend our sincerest apologies for any inconvenience caused due to the concern related to run time issue in your Dyson V8 Absolute. Your satisfaction is our utmost priority, and we assure you that this is not the level of service we aim to provide our customers. We would like to make things right by investigating your issue further and implementing measures to prevent similar situations from occurring in the future. To ensure prompt attention to your case, please send an email to askdysonUS@dyson.com with the subject line "Dyson Review." Your feedback is crucial for us to continuously improve our services and enhance the overall customer experience.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: AmyRC
Gender:Female
Verified Purchase:Yes
Just got new LVP flooring and this vacuum is awesome for them!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Clean Freak
Verified Purchase:Yes
This is my fourth V8 stick vac. I have loved all the others and have had no complaints. This one, however, is falling short of my expectations. Perhaps a lemon? The motor stops running frequently while using. The trigger feels different than the other three that continue to work beautifully after many years of frequent use. Also, the head isn't as agile as the others. It struggles to stay in contact with the floor instead of moving freely as the angle of vacuuming changes. I am hoping this isn't a quality due to changes in manufacturing .
Response from DysonBy Manpreet K, Customer Service, October 14, 2024
Hi, we are sorry to hear that your latest Dyson V8 is not meeting your expectations. We understand how frustrating this can be, especially given your positive experiences with your previous V8s. It sounds like there may be some issues with the motor, trigger, and floor head of this particular unit. We'd like to help resolve these issues for you. Please reach out to our support team, and we'll work with you to troubleshoot the problems for the best possible resolution.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
Written by a customer while visiting Dyson
Posted by: Love my golden
Gender:Female
Verified Purchase:Yes
This vacuum has good suction for a stick version….I use it almost daily to do a quick once over bc of the hair squalls from my golden retriever. My only complaints are you have to hold the “on” button on the entire time you’re using it (not just turn it on and go) and there is no light to see where you’ve missed spots. But the product is good for what it’s made to do.
Written by a customer while visiting Dyson
Posted by: AnnMarie
Gender:Female
Verified Purchase:Yes
I bought like 2 months ago. I never owned a dyson. I was always a person that thought a " Vacuum was a vacuum" and they are all the same. I was so wrong. This thing is light weight, cleans fantastic in one pass, battery last so long. I'm obsessed! I will be buying dyson forever!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
Will only stay charged 30-40 minutes. That is not enough time to even vaccum part of my house.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, November 6, 2024
Hello,
We have reviewed your concern regarding the issues that you are facing with the machine. We do apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please be assured Dyson is always there for you and we will do our best to get your issue resolved. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Nisha,
Dyson Customer Support
We have reviewed your concern regarding the issues that you are facing with the machine. We do apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please be assured Dyson is always there for you and we will do our best to get your issue resolved. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Nisha,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
Love the size and weight but the battery life isn’t the best. Charged over night and couldn’t even vacumn my car without it dying. For the price it should last longer than 20 minutes.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for your feedback. We're pleased to hear that you appreciate the size and weight of our product. However, we regret that the battery life did not meet your expectations. We understand how important it is for our products to perform reliably, especially given the investment. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: MRYtt
Gender:Male
Verified Purchase:Yes
Nice machine, cleans effortlessly, but 1.) there is not enough charge to clean the whole house and 2.) it is tiresome to have to hold down the trigger the whole time. And BTW, our house is not large - 1,500 SF.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for sharing your feedback with us. We're pleased to hear that you find the machine cleans effortlessly. However, we understand that the battery life and the need to hold down the trigger continuously have been inconvenient for you, especially in a 1,500 square foot home. Your feedback is important to us, and we will take it into consideration as we work to improve our products. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson