Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,221 Reviews)
Rating breakdown 4,221 reviews
5 Stars
2,631
4 Stars
653
3 Stars
360
2 Stars
251
1 Star
326
79%of customers recommend this product.
(
2,456 out of
3,107)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Customer Rating
1
Not working
on September 7, 2022
Posted by: Chuchi
Gender:Female
My dyson has stoped working now for the second time in a one month period. The first time it was diagnosed as a battery issue. It took almost 2 weeks to receive the replacement battery. The vacuum is still not working with the same issue. After another call to CS they indicated it was misdiagnosed and it needs a new motor. I am not waiting another two weeks for a replacement part. I would not recommend dyson simply based on the amount of time that it take to receive warranty parts.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, September 8, 2022
Hi there, this is Kelly with Dyson. We're sorry to hear that you're having repeated issues with your Dyson V8™. We weren't able to locate an account for you in our system under this email address, but we're eager to help resolve any issues you're still experiencing. Please email us at askdysonUS@dyson.com and it'll be our pleasure to assist you.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Dyson v7 cordless Motorhead
on September 8, 2023
Posted by: Lisa W
Gender:Female
My parents bought this as a house warming gift for me. Within the first 2 years of owning it I had to replace the battery. I was beyond disappointed that it completely died in such a short time. I did not over use. I only used on hard floors and 1 area rug. I gave it another chance and replaced the battery, for this battery to barely last a year. Beyond disappointed in this company and how they wouldn’t even help. I have since bought a different brand vacuum.
No, I would not recommend this to a friend.
Response from DysonBy Amy Buresh, Dyson Expert, September 11, 2023
Hello, this is Amy with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
We have reached out to you by email, and welcome the opportunity to discuss your available options. I can personally review and discuss available options
Best wishes,
Amy
Dyson Expert
We have reached out to you by email, and welcome the opportunity to discuss your available options. I can personally review and discuss available options
Best wishes,
Amy
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
5
The absolute best vacuum!
on December 26, 2022
Posted by: Mara67
Gender:Female
I was a bit skeptical when i first ordered this vacuum and when I received it, i was still skeptical. Well, the proof us in the performance! This vacuum picked up dirt i didn’t see. Im hooked and cant stop using this toy! I recommend this machine to any person that wants to get rid of dirt the easiest way!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
1st Dyson cordless
on December 2, 2022
Posted by: JMES
Gender:Male
Bought this to replace a Bissell Icon pet. Initially I am very disappointed that the floor vacuum power heads do not have any lighting. When run on high suction, the performance is amazing but the battery life is very short. Overall I thought I was going to be dazzled but I am slightly underwhelmed with this vacuum. Also one of the felt strips on the smooth floor vacuum powerhead came off already. I did not receive a free product to facilitate my review.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, December 5, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson V8 cordless machine. The V8 provides up to 40 minutes of run time, depending on the mode or combination of modes/tools used. The machine is often set to max mode out-the-box, and the max mode is designed to be a temporary boost of power for particularly stubborn messes; it gives a total of 7 minutes of run time. The standard extended run high suction mode is ideal for the majority of cleaning tasks and provides up to 40 minutes of total run time.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson V8 cordless machine. The V8 provides up to 40 minutes of run time, depending on the mode or combination of modes/tools used. The machine is often set to max mode out-the-box, and the max mode is designed to be a temporary boost of power for particularly stubborn messes; it gives a total of 7 minutes of run time. The standard extended run high suction mode is ideal for the majority of cleaning tasks and provides up to 40 minutes of total run time.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
The Perfect Vacuum
on October 8, 2023
Posted by: 97006
Gender:Male
This is my first Dyson, but I have used family members' vacuums and liked them. When I got a new place, I needed a new vacuum and a Dyson was the only choice for me. Couldn't be happier!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Great vac!
on July 21, 2022
Posted by: CookieT2135
Gender:Female
This is my third cordless Dyson vac and I am beyond thrilled! I chose to upgrade over the years because the cost of the replacement pieces exceeded the worth of the unit. I also own a Rainbow vac to which I have adapted a hose to accommodate Dyson accessories.
My last cordless vac needed a new piece and rather than pay a higher price to upgrade that part, I chose to just get a new cordless unit. I am so glad I did! What use to take 5 minutes using the old pet hair vac piece to vac up my long haired beauty’s fur now takes just a moment!!! Kudos Dyson!!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Wanted to Love it Again
on September 20, 2022
Posted by: BAP22
Gender:Female
Bought this to replace an older V8 that finally would not hold a charge anymore. It lasted a long time so I was ok with replacing it. However, the new V8 will not vacuum my new rug in the living room. It does fine on our tile floors and the 2 rooms that still have carpet. But will not work on the rug, it won’t allow me to push with the rotary brush. The brush stalls out. I haven’t contacted Customer Service yet but did go through trouble shooting steps. Nothing is blocked! Very disappointed!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, September 22, 2022
Hi there, this is Kelly with Dyson. Thanks for taking the time to share your review with us. We're sorry to learn that your older Dyson stopped working and needed to be replaced. We're also disheartened to know that you're having issues with using this machine on your carpeted surfaces. If the brush bar stalls out while vacuuming, it's likely that the brush bar motor is sending your carpeting as an obstruction. The motor will shut itself off to prevent burnout or any damage to the machine. We would be very happy to help troubleshoot this issue and get this resolved for you. Please get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Not Quite There
on August 16, 2023
Posted by: PickyPoke
Gender:Female
This is my second Dyson over the years and I am disappointed for several reasons.
-The vacuuming time barely makes 20 minutes without using Max the entire time. That is half of the advertised “up to 40 minutes”.
-The handle is not ergonomic, causing bruising and abrasion of my hand. The older V6 model did not do that. Dyson should replace or cover the hard plastic body about the handle with a softer material that has some give. I have wrapped with foam to be able to use while wearing a glove.
-It is easier to empty with focusing the bottom over the trash. However that pull latch is difficult to use while holding over the trash.
-The swiveling of the floor attachment is way to difficult to direct because the attachment keeps turning on its own, not where I am trying to direct it.
Do the designers get real people, especially older women, to try out a prototype before going to mass production?
The floor brush does a good job
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 17, 2023
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson