Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,330 Reviews)
Rating breakdown 4,330 reviews
5 Stars
2,686
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,503 out of
3,175)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Jan808
Gender:Female
Verified Purchase:Yes
when you pay that much for a stick vac you expect it to work. Mine arrived with a faulty motor so it didn't turn on. Yes they mailed me a new motor but I had to install it.....ridiculous, I should not have to invest my time fixing an expensive brand new machine like that.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 21, 2025
Thank you for sharing your experience. We are truly sorry that your vacuum cleaner arrived with a faulty motor, especially after investing in a premium product. This is not the standard we strive to uphold, and we fully understand how frustrating and disappointing this situation must have been. Although we are pleased that a replacement motor was sent promptly, we acknowledge that asking you to install it yourself is far from ideal. A new machine should operate flawlessly from the moment it is received. Your feedback is extremely valuable, and we remain committed to enhancing both the quality of our products and the level of service we provide. If you are willing, we would appreciate the opportunity to learn more and explore how we can make things right. Please feel free to contact our support team at askdysonus@dyson.com. We wish you better experiences in the future, along with continued health and happiness.
Written by a customer while visiting Dyson
Customer Rating
4
Everything is fantastic, except the hand grip.
on August 22, 2025
Posted by: Chezleslie
Gender:Female
Verified Purchase:Yes
I have had my Dyson for about 3 weeks and absolutely love its performance, maneuverability, filtration, and rechargeable battery. My only complaint is that the handle does not seem to be designed ergonomically and is not very comfortable. The power button must be held down by the forefinger continuously and there is constant pushing forward and backward of the vacuum, causing a blister on the outside of my right forefinger at the first joint and there is irritating contact between the handle and the top of my right thumb, which is close to causing another blister. This is an unpleasant result and might be mitigated with changes in the design of the handle.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Joseph
Verified Purchase:Yes
Won't do carpet, even very short hair rugs.
Brush stops immediately on carpet.
Brush stops immediately on carpet.
Response from DysonBy Customer Service, Rubaid K, August 24, 2025
Thank you very much for your feedback. We are sorry that the brush ceases to function on carpeted surfaces, even with low-pile rugs, and we sincerely appreciate you bringing this issue to our attention. Ensuring versatility across various floor types remains a top priority for us. If you are willing, our support team would be glad to assist you, whether by reviewing your current settings, offering usage guidance, or recommending appropriate accessories. You may reach us at askdysonus@dyson.com. Your observations are invaluable to our ongoing efforts to improve, and we are truly grateful for your input. We wish you continued health and happiness.
Written by a customer while visiting Dyson
Posted by: Mikie
Verified Purchase:Yes
The battery keeps dying! My 4 th Dyson.Why does this keep happening? Lousy battery.
Response from DysonBy Customer Service, Rubaid K, September 5, 2025
Thank you for sharing your experience. We are sorry about the recurring battery issues, especially considering your continued trust in Dyson. We understand how frustrating this situation is, and it is not the standard of reliability we strive to deliver. Our cordless tools are engineered for consistent performance and long battery life, so repeated failures are uncommon. Factors such as charging habits, environmental conditions, or a fault in the unit may be contributing to the issue. We would welcome the opportunity to investigate and resolve this for you. Please contact our chat or voice support team so that we can review your product history, offer tailored troubleshooting, or provide you with the best possible resolution. Your feedback is greatly valued, and we remain committed to making things right.
Written by a customer while visiting Dyson
Posted by: Midnight Baker
Gender:Female
Verified Purchase:Yes
Works great just wish the battery stayed charged longer. Advertised as 40 mins but more like 15 mins when using both low n high speeds.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Ginger Peden
Verified Purchase:Yes
I had a V8 from 4 years ago. I liked it better. More power and heavier. The one I purchase is a V 8 absolute. It’s ok. Should have bought it in person so I could have compared.
Response from DysonBy Customer Service, Rubaid K, September 7, 2025
Thank you for your feedback. We are pleased that your previous V8 model delivered the power and weight you valued, and we are glad it served you well. We regret that your current V8 Absolute has not met your expectations in comparison. We understand the importance of feeling confident in your purchase and appreciate you taking the time to share your experience. Our aim is to ensure every product performs in line with your needs and preferences. If you are open to it, we would be happy to explore ways to improve your experience, whether through usage guidance, a review of product features, or proceed with the best possible resolution. Please contact our chat or voice support team, who are ready to assist you. Your satisfaction is important to us, and we remain committed to supporting you. Thank you once again for your input and for allowing us the opportunity to make things right.
Written by a customer while visiting Dyson
Posted by: Yvette
Gender:Female
Verified Purchase:Yes
Had my Dyson v8 less than a month and it stopped working. Currently waiting on my refund.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, October 18, 2025
Thank you for sharing your feedback. We regret that your Dyson V8 stopped working within such a short period, and that you are still waiting for your refund. We understand how disappointing it is when a product does not perform as expected, and how frustrating delays in the refund process can be. If you are open to it, we would be glad to assist further by reviewing your case and providing the best possible resolution. Please contact our chat or voice support team, and we will be ready to help. Your satisfaction is important to us, and we remain committed to resolving this matter promptly and restoring your confidence in our service.
Written by a customer while visiting Dyson
Customer Rating
2
Terrible handle design awkward battery replacement
on November 10, 2025
Posted by: Chris K
Verified Purchase:Yes
I've used this product several times over the last few weeks. The suction is excellent. The handle design is terrible. Both my wife and I are critical of the handle design. It is awkward and by no means ergonomic. After using it several times the grip was painful. This was not a problem for the first or second use. I suggest this unit was not properly tested over the long term. Although it has many excellent features the handle design is a showstopper for me. Had I known earlier, I would not have purchased this wizard of technology. My comments refer to the Dyson V8 cordless vacuum which I recently purchased. My suggestion to DYSON would be to design and provide an optional handle design for free. It is rather disappointing for a product that is advertised so extensively to be the final say in cordless vacuums.
Lastly the battery connection is awkward and poor. DYSON should take lessons from Makita. I don't know what your terms and conditions are and you did not make them readily available.
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for your detailed review. We’re happy the suction power has met your expectations, but we’re sorry the handle ergonomics and battery connection have been a source of frustration. We understand how important comfort and convenience are, and we’ll share your feedback with our design team. If you’re open to it, please contact our support team via live chat or phone. We’ll do our best to support you.
Written by a customer while visiting Dyson