Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,630
4 Stars
653
3 Stars
359
2 Stars
251
1 Star
325
79%of customers recommend this product.
(
2,456 out of
3,105)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Mitch
Verified Purchase:Yes
They are made to out live the warranty. They work good and do the job but this is a replacement for the old one. Maybe I got a lemon. not sure. We'll see.
Response from DysonBy Customer Service, Harpreet K, July 1, 2025
Thanks for sharing your thoughts—we really appreciate your honesty. It’s great to hear the V8 Origin is getting the job done so far, though we understand your hesitation given this is a replacement. If anything feels off or you continue having concerns, please do not hesitate to reach out to Dyson support channels through our official website by initiating chat and you can also connect with us on call (1-866-693-9766). We would be happy to check into it and support you however we can. We are here to help make sure your experience only gets better from here. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Lymimer
Gender:Female
Verified Purchase:Yes
Battery would not charge had to return product. Hoping for replacement.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, July 13, 2025
Thank you for taking the time to share your experience. We are truly sorry to hear that the battery would not charge, especially when you were looking forward to using the product. We understand how frustrating it can be to encounter issues, and your feedback is incredibly important in helping us ensure reliability and quality. Our customer support team would be happy to assist with the best possible resolution. Please feel free to reach out to us at askdysonus@dyson.com so we can look into this further and help restore your confidence in our products. Wishing you a swift resolution and a better experience ahead, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: Extremely dissatisfied.
Gender:Male
Verified Purchase:Yes
Stick vacuum is nothing but trouble. Had some may parts replaced. Finally replaced whole vacuum and it doesn’t work. You have to wait 4-6 weeks for the replacement and after that it still didn’t work. Absolutely the worst experience never never again.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, July 28, 2025
We are very sorry that you have experienced multiple failures with your Dyson V8 and the prolonged wait for replacement parts and units. This falls far below the high standards of quality and service that Dyson strives to uphold. We have escalated your case to our specialist team for a comprehensive inspection and will expedite a fully tested replacement unit. Our team will contact you directly with updated timelines and remain available to address any further concerns. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: JPT.
Verified Purchase:Yes
The lever to open the dump basket , not only was very difficult to open, and the broke off.cheap plastic.
Response from DysonBy Customer Service, Rubaid K, July 30, 2025
Thank you for sharing your feedback. We are sorry to hear about the difficulty with the dump basket lever and that it broke during use. That is not the level of durability we strive to provide. We understand the importance of reliable, well-engineered components, particularly in premium products. Your experience is valuable to us and contributes directly to our efforts to improve. If you are open to exploring potential solutions, our customer support team would be pleased to assist you. Please feel free to reach out or email us at askdysonus@dyson.com. We are here to help. Thank you once again for your feedback.
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
The battery only lasts for 30 minutes at a time.Had i realized that before i got it, i probably woudve gone with a different one, like a corded one.
I would recommend this to a friend!
Response from DysonBy Customer Service, Rubaid K, August 13, 2025
Thank you for sharing your feedback. We are sorry that the battery life has not met your expectations. We understand how essential uninterrupted cleaning can be, and we appreciate you bringing this matter to our attention. Dyson cordless machines are designed to deliver powerful and portable performance. However, we recognize that extended runtime may be important for certain users. If you are open to it, we would be pleased to explore potential solutions, whether that involves optimizing usage or identifying the most suitable resolution. Please feel free to contact our support team at askdysonUS@dyson.com. We will be glad to assist you. Your feedback is invaluable to us, and we sincerely appreciate the opportunity to support you.
Written by a customer while visiting Dyson
Posted by: Diane560
Verified Purchase:Yes
Battery dies after 15 minutes on max speed. This seems too quick and is frustrating.
Response from DysonBy Customer Service, Rubaid K, August 21, 2025
Thank you for sharing your feedback. We are sorry to hear that the battery life in Max mode has not met your expectations. We understand how important uninterrupted cleaning power is, and we truly appreciate you bringing this to our attention. Dyson’s Max mode is designed for short bursts of high-performance suction, which can naturally reduce runtime. That said, we recognize that a 15-minute limit may feel restrictive, especially during deep cleaning sessions. Our aim is to deliver machines that balance powerful performance with everyday convenience and reliability. If you are open to it, we would be happy to explore possible solutions, whether that involves tips to optimize battery usage or guidance on cleaning modes that extend runtime. Please feel free to contact our customer support team at askdysonus@dyson.com. Wishing you a clean, comfortable home and continued satisfaction with your Dyson.
Written by a customer while visiting Dyson
Posted by: Jan808
Gender:Female
Verified Purchase:Yes
when you pay that much for a stick vac you expect it to work. Mine arrived with a faulty motor so it didn't turn on. Yes they mailed me a new motor but I had to install it.....ridiculous, I should not have to invest my time fixing an expensive brand new machine like that.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 21, 2025
Thank you for sharing your experience. We are truly sorry that your vacuum cleaner arrived with a faulty motor, especially after investing in a premium product. This is not the standard we strive to uphold, and we fully understand how frustrating and disappointing this situation must have been. Although we are pleased that a replacement motor was sent promptly, we acknowledge that asking you to install it yourself is far from ideal. A new machine should operate flawlessly from the moment it is received. Your feedback is extremely valuable, and we remain committed to enhancing both the quality of our products and the level of service we provide. If you are willing, we would appreciate the opportunity to learn more and explore how we can make things right. Please feel free to contact our support team at askdysonus@dyson.com. We wish you better experiences in the future, along with continued health and happiness.
Written by a customer while visiting Dyson
Customer Rating
4
Everything is fantastic, except the hand grip.
on August 22, 2025
Posted by: Chezleslie
Gender:Female
Verified Purchase:Yes
I have had my Dyson for about 3 weeks and absolutely love its performance, maneuverability, filtration, and rechargeable battery. My only complaint is that the handle does not seem to be designed ergonomically and is not very comfortable. The power button must be held down by the forefinger continuously and there is constant pushing forward and backward of the vacuum, causing a blister on the outside of my right forefinger at the first joint and there is irritating contact between the handle and the top of my right thumb, which is close to causing another blister. This is an unpleasant result and might be mitigated with changes in the design of the handle.
I would recommend this to a friend!
Written by a customer while visiting Dyson