Thank you for sharing your feedback. We are sorry to hear that your experience with the vacuum hasn’t met your expectations. We understand that features like canister size and noise levels, especially on non-carpeted floors, are important for your comfort and ease of use. We truly appreciate you bringing these concerns to our attention. Our goal is to provide products that enhance everyday convenience, not cause frustration. If you are open to it, we would love to explore potential solutions, whether it’s troubleshooting usage tips to reduce noise or discussing alternative options that may better suit your environment. Please reach out to our customer support team, and we will be happy to assist you further. We would also value any additional insights you’d like to share, as they help us improve future experiences. If you have further questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and joy!

Thank you for bringing this to our attention. We are truly sorry to hear about your experience with poor battery life and the device overheating on its very first use. That’s absolutely not the standard of performance we aim to deliver, and we understand how frustrating this must be—especially when you have placed your trust in our product. We would be grateful for the opportunity to look into this further and work toward a resolution. If you are open to it, please reach out to our customer support team so we can assist with troubleshooting or explore other options. You are also welcome to email us directly at askdysonus@dyson.com with any details you would like to share. Your input helps us improve and ensures we can better support you and others in the future. Dyson wishes you great health and joy!