Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,221 Reviews)
Rating breakdown 4,221 reviews
5 Stars
2,631
4 Stars
653
3 Stars
360
2 Stars
251
1 Star
326
79%of customers recommend this product.
(
2,456 out of
3,107)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Customer Rating
1
Battery life sucks!
on April 16, 2023
Posted by: Ladyfreit
Gender:Female
I was so excited to finally own a Dyson, until I started using mine. The battery life is terrible!! I can’t do my house without charging it. I tried to do my small car yesterday and the battery died before I finished my small hatchback! DON’T waste your money my Daughters vacuum is much better
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 17, 2023
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear you're having trouble with your Dyson V8 cordless machine. The V8 provides up to 40 minutes of run time, depending on the mode, or combination of modes, used.
The V8 features two modes: extended run high suction and max mode. Out the box, the machine may be set to max mode. Max mode is designed to be a temporary boost of power for particularly stubborn messes and provides a total of 7 minutes of run time. Extended run high suction mode provides up to 40 minutes of run time and is ideal for the majority of cleaning tasks.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear you're having trouble with your Dyson V8 cordless machine. The V8 provides up to 40 minutes of run time, depending on the mode, or combination of modes, used.
The V8 features two modes: extended run high suction and max mode. Out the box, the machine may be set to max mode. Max mode is designed to be a temporary boost of power for particularly stubborn messes and provides a total of 7 minutes of run time. Extended run high suction mode provides up to 40 minutes of run time and is ideal for the majority of cleaning tasks.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Terrible battery
on April 1, 2023
Posted by: LenaMel
Gender:Female
I have had this for about 2 years and the battery is so awful I can barely finish 1 room before it dies.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 4, 2023
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry for the frustration with your Dyson V8 Absolute cordless machine. The V8 cordless features a 2-year warranty and even when the warranty exhausts, we do provide diagnostic support for the machine.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry for the frustration with your Dyson V8 Absolute cordless machine. The V8 cordless features a 2-year warranty and even when the warranty exhausts, we do provide diagnostic support for the machine.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Powerful!
on December 3, 2022
Posted by: GaryR
Gender:Male
Very light and powerful machine. Love the flexibility from a stick vacuum to a hand vac, and all of the extra attachments are very handy. Hangs perfectly from the wall with the included charging base. Good value!
Written by a customer while visiting Dyson
Customer Rating
1
Can't use max suction
on March 28, 2023
Posted by: 1celticgirl
Gender:Female
After about 2 years of use the max suction function constantly pulses (won't remain on). I've put on new filters and a new battery all to no avail.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 29, 2023
Hi there, this is Kelly with Dyson. Thank you for sharing your feedback here. We're sorry to hear that you're no longer able to effectively use your V8 in the MAX suction mode. Any time there is pulsing, it can alert of an obstruction or dirty filter, but we'd generally expect that to occur in both suction modes. It would be our pleasure to help troubleshoot the issue you are having. Please get in touch with our team directly at askdysonUS@dyson.com so we can assist.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Don't buy - 3 years and useless
on October 26, 2022
Posted by: Aaron3937
Gender:Male
I bought this in December 2019, and here I am with a useless vacuum in October 2022. Dyson says it needs a new battery, but I think I'm having electronic issues. It runs about 30 seconds, if I plug it in for a second I get another 30s use. This makes it seem like a new battery would be a waste of money. For the premium Dyson charges, you'd e better off just buying a new competitor vacuum every year.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 28, 2022
Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson V8 Absolute. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Terrible battery life
on February 17, 2023
Posted by: KellyOD
Gender:Female
I'm shocked at just how bad the battery life is. It has lasted 15 minutes and it takes over 5 hours to charge. Other than this extraordinary flaw the vacuum works very well. It's designed nicely, sucks up everything, and it comes with many useful attachments. Unfortunately the abysmal battery life is a huge inconvenience. I'm going to try charging it and using it a few more times before I decide to return it or update this review to something more positive.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 21, 2023
Hello, this is Summer with Dyson. Thank you for taking the time to share your review of your Dyson V8 Absolute cordless vacuum. Your Dyson V8 cordless offers two powerful suction modes - regular and MAX. MAX provides a boost of suction for larger debris or more stubborn messes. This mode should not be utilized for your everyday cleaning, as it will only give you about 7 minutes of run time. Regular suction is generally suitable for every household, and gives up to 40 minutes of run time (30 when using a motorized tool). If you feel that your V8 might be malfunctioning, we do offer a two-year warranty on this product. Just reach out to our customer support at askdysonUS@dyson.com so we can help.
Best wishes,
Summer
Dyson Customer Support
Best wishes,
Summer
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
So glad I made the investment
on September 25, 2022
Posted by: Nana61
Gender:Female
I appreciate a product that can replace 2 others - upright vacuum and hand held vac. Being cordless and so lightweight it makes it EASY to clean anywhere. Very user friendly product.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
DO NOT BUY
on February 23, 2023
Posted by: Winston22
Gender:Female
I received this vacuum in the mail last night, charged it overnight, and within 3 minutes of using it today the motor started to make pulsing noises. The troubleshooting number had a recording about this problem, saying it was caused by poor airflow and/or a filter blockage. There was nothing in either filter. i have never paid this much money for a vacuum and can't believe it malfunctioned out of the box. Its going back today.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 23, 2023
Hello Winston, this is Kelly with Dyson. We thank you for sharing your honest expereince here with your V9. It's very disheartening to hear that after just a few minutes of use, you began to hear a pulsing noise within your machine. While it's uncommon to happen so quickly, if anything was picked up in those few minutes of use, that blocked the flow of air in your wand, the floor tool, or even the bin, it would cause that noise. It's not a machine fault, but it's there to alert you to remove the blockage. When that noise occurs, the machine will no longer provide suction to prevent further blockages/damage to the machine's motor. We understand why this experience has been disappointing, and are sorry that this is the impression you've been left with, with a Dyson machine. We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson