Hello, thank you for sharing your feedback with us. We’re truly sorry to learn that your machine, which is less than two weeks old, is not performing as expected. We understand how disappointing it must be to experience inadequate power and poor battery life, especially when you’ve come to rely on the performance that Dyson is known for.
Your satisfaction is very important to us, and we are committed to ensuring you have the best experience possible. We would appreciate the opportunity to investigate this further and work with you to troubleshoot the performance issues. If you could provide us with more details or any specific aspects of the issue you are facing, please reach out to us at askdysonUS@dyson.com with "Dyson Review" in the subject line. This will allow our team to look into the situation more closely, determine the root cause, and discuss your options—including the possibility of a return if necessary.