Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
2,630
4 Stars
653
3 Stars
359
2 Stars
251
1 Star
325
79%of customers recommend this product.
(
2,456 out of
3,105)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Pete
Gender:Male
Verified Purchase:Yes
Never worked out of the box..charged it and still not functioning.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, September 21, 2024
Hello Pete,
We reviewed your concern that you are having the issues that you are experiencing with the machine. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Ridhu,
Dyson Customer Support
We reviewed your concern that you are having the issues that you are experiencing with the machine. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Ridhu,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Jerseygirl
Gender:Female
Verified Purchase:Yes
Love this vacuum but the battery life is horrible. I can only vacuum 2 rooms then it dies and it takes a long time to recharge. So although everything else about the vacuum is good, the battery life makes it annoying and disappointing to use. Would not repurchase
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, October 10, 2024
Thank you for taking the time to share your experience with us regarding your Dyson V8. Your feedback is greatly appreciated and assists us in identifying areas for improvement. We are extremely worried that you had this experience with the runtime of Dyson V8 Cordless Stick Vacuum. Please contact our customer support channels to get your issue resolved, we are here to aid you with your Dyson journey.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
Written by a customer while visiting Dyson
Customer Rating
1
disappointed in performance compared to our old V6
on November 12, 2024
Posted by: resq302
Gender:Male
Verified Purchase:Yes
Bought this just under a month ago and the power and suction it has is far less than what our V6 had. Very disappointed. I decided to get this as an upgrade for my wife and she prefers the old one that has more power to it. I would have thought that a stronger battery would last longer and have a better motor. I guessed wrong.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, November 14, 2024
Hi,
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Nisha
Dyson Customer Support
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Nisha
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
I like the easy managing when using, but I am sad to say the battery time is short. I cannot do more than 2 areas and it needs recharging. 😞
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for sharing your feedback with us. We're glad to hear that you find the product easy to manage, but we're sorry to learn about the short battery life. We understand how frustrating it can be when the battery doesn't last long enough to complete your tasks. Your feedback is important to us, and we will use it to improve our products. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: grammapat
Verified Purchase:Yes
Had a V7 and this is a lot better. More power and longer use on a charge.
Written by a customer while visiting Dyson
Posted by: Sherri
Verified Purchase:Yes
Returned it. Only held a charge fir seven minutes
Response from DysonBy Jasvir Singh, customer service, December 3, 2024
Hello, thank you for your feedback. We're sorry to hear that you experienced issues with the battery life of your Dyson V8 Origin Extra. This model is designed to provide up to 40 minutes of run time on a full charge. If your device was only holding a charge for seven minutes, it may have been defective. We appreciate your understanding and are glad you were able to return it. If you have any further questions or need assistance with another product, please don't hesitate to reach out. We're here to help! Please feel free to email us at askdysonus@dyson.com We would be delighted to assist you further.
Written by a customer while visiting Dyson
Posted by: Pgjohn
Verified Purchase:Yes
I had an old upright vacuum and wanted to upgrade to a lighter cordless one. I waited for the V8 Absolute to go on sale and I’m so happy I got it. This vacuum is a game changer! Great suction and ease of movement, it even goes under furniture! I love it so much ♥️
Written by a customer while visiting Dyson
Posted by: DisappointedinDowningtown
Gender:Female
Verified Purchase:Yes
I am very disappointed in this product. It only works for 10 mins if that, it has a small capacity and is difficult to empty, and it is awkward to use with all the weight at the handle. It won't even pick up xmas tree needles!
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, December 29, 2024
Hello, thank you for your feedback and for choosing Dyson. We are very sorry to hear about your disappointing experience with our product. We understand your frustration regarding the short battery life, small capacity, difficulty in emptying, and the awkward weight distribution. It is important to us that our products meet your expectations and perform effectively. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson