Data indicated a 40 min. battery cycle life. Running completely on lower power level I am experiencing a cycle time of 27min & 36 sec . + or - 30 sec. Very disappointed
Response from DysonBy Manpreet K, Customer Service, October 10, 2024
Thank you for taking the time to share your experience with us regarding your Dyson V8 vacuum cleaner. We sincerely apologize for any inconvenience you have encountered due to runtime issues. Your feedback is greatly appreciated and assists us in identifying areas for improvement.
To better understand the situation and address your concerns, we kindly request that you send an email to our dedicated support team at askdysonUS@dyson.com. In the subject line, please include "Dyson Review" to ensure prompt attention to your inquiry. Our team is committed to providing you with the best possible assistance and resolution.
Good product. Had 5 years gap in between the last one I had and this. Got this model because was able to afford this one vs the newest. Wish the entire time you didn’t have to hold your finger on the start button while using it. Wish there was a button to push and leave it alone. Didn’t even check on that before buying because was sure they updated that by now. But no. Believe it or not, holding the start button the entire time you are cleaning, is kind of hard on the hand. But the power is good.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello,
Thank you for sharing your feedback. We are glad to hear you appreciate the power of the vacuum, but we're sorry to hear about the inconvenience with the start button. Your insights are important to us, and we regret any discomfort caused.
Please contact our customer care team at askdysonUS@dyson.com so we can assist you further. Your satisfaction is our priority.
I'm very upset that my Dyson is not charging well at all.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 17, 2024
Hello,
We are sorry to hear about the charging issue you're experiencing. We understand how frustrating this can be. Please contact our customer care team at askdysonUS@dyson.com so we can assist you further and find a solution.
Battery lasts only a few minutes and I'm not impressed with the suction. So sad I saved up to buy this vacuum and its kinda a piece of crap
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 17, 2024
Hello,
We are sorry to hear that you are disappointed with the battery life and suction of your vacuum. We understand how frustrating this can be, especially after saving up for it. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further.