Hello, we appreciate your feedback and are sorry to hear that the battery is overheating and not maintaining its charge as expected. We understand how frustrating this must be, especially after purchasing it as a gift for Mother’s Day. Dyson is committed to providing high-quality products, and we regret that your experience has not met expectations. If you’d like assistance with troubleshooting or exploring possible solutions, please reach out to Dyson support, we want to ensure that you receive the best possible experience with your product. We welcome customer insights and would love to learn more about your experience. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention to this matter. We will do our best to assist you in getting the issue resolved.

Hello, thank you for sharing your feedback with us. We’re truly sorry to hear that you’ve been unable to use your brand-new machine and that delays in receiving the necessary parts have caused frustration. We understand how disappointing this situation must be, and we sincerely apologize for the inconvenience.
Your satisfaction is incredibly important to us, and we want to ensure you have the best possible experience with your Dyson product. We’d love the opportunity to look into this further and assist you in any way we can. If you'd like to explore troubleshooting options or require further support, please reach out to us at askdysonUS@dyson.com with "Dyson Review" in the subject line. Our team is here to help resolve this issue as quickly as possible.