Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,220 Reviews)
Rating breakdown 4,220 reviews
5 Stars
2,630
4 Stars
653
3 Stars
360
2 Stars
251
1 Star
326
79%of customers recommend this product.
(
2,456 out of
3,107)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: hlhurwitt
Gender:Female
Verified Purchase:Yes
I do not like this vacuum and will be returning it. I do not like the fact that it rubs the top of my thumb raw and makes it bleed while vacuuming a small home (~1330 sq. ft.) and I do not like the fact you cannot turn on a button to keep it running. I was very excited to get this vacuum and had high hopes for it but am very disappointed. It does a great job of cleaning and the suction is good but the very first time I used it, after fully charging, it only lasted 15 minutes on the regular setting and then died with no warning. It also takes a very long time to charge. Overall, not happy with the product and surprised to be saying that. I always thought Dyson products were so awesome.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, September 9, 2024
Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: cm28
Gender:Female
Verified Purchase:Yes
I just opened my new Dyson that I was excited to purchase, however it has the new dust container in it. I do not like it at all! I thought I was purchasing the one with the older dust container style that comes off to empty. Very sad!!!
Response from DysonBy Ridhu Sharma, Customer Service, December 17, 2024
Hello,
Thank you for your feedback. We are sorry to hear that the new dust container design did not meet your expectations. Your input is valuable, and we will use it to improve our products. Please contact our customer care team at askdysonUS@dyson.com for assistance with this issue.
Best Wishes,
Dyson Customer Support
Thank you for your feedback. We are sorry to hear that the new dust container design did not meet your expectations. Your input is valuable, and we will use it to improve our products. Please contact our customer care team at askdysonUS@dyson.com for assistance with this issue.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Vacman
Verified Purchase:Yes
Disappointed. Fully charged battery only lasts for 5 minutes of use
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, May 24, 2025
Hello, we appreciate your feedback and are sorry to hear that the battery life has not met your expectations. We understand how frustrating it can be when a fully charged battery does not provide sufficient usage time, and we regret any inconvenience this has caused. Dyson strives to deliver high-quality products, and your insights are valuable in helping us improve. If you would like assistance with troubleshooting battery performance or exploring possible solutions, please feel free to reach out to Dyson support. We welcome customer feedback and would love to learn more about your experience. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention to this matter. We will do our best to assist you in getting the issue resolved.
Written by a customer while visiting Dyson
Posted by: Pam2
Gender:Female
Verified Purchase:Yes
This second Dyson is quieter and runs longer than the older version. Love the attachments! So easy to clean everywhere now!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Al's Dyson
Gender:Female
Verified Purchase:Yes
This vacuum does a great job but there are a few things I don't like. I have to hold the button in to keep it running. I can't just turn it on. Also, it doesn't have a light on the floor brush. My last vacuum had a light and it helped a lot to see the dust and where I needed to vacuum.
I would recommend this to a friend!
Response from DysonBy Manpreet K, Customer Service, November 10, 2024
Hello, thank you for your valuable feedback. We understand that the continuous button pressing, and lack of floor brush light can be inconvenient. Your input helps us identify areas for improvement in future designs. If you have further concerns or suggestions, our customer support team is always available to assist you.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
Written by a customer while visiting Dyson
Posted by: Salami
Verified Purchase:Yes
I bought this one month ago but I didn’t run on any kind of carpet
It’s excellent for floors only
Asking if there’s a carpet brush attachment
It’s excellent for floors only
Asking if there’s a carpet brush attachment
Response from DysonBy Priya, Customer Service, May 5, 2025
Hello, thank you for reaching out! We’re glad to hear that the product has been working well for your floors. Regarding carpet use, some models may have compatible attachments designed for better performance on carpets.
To check if a carpet brush attachment is available for your specific model, please feel free to email us at askdysonUS@dyson.com. Kindly include "Dyson Review" in the subject line for prompt attention.
We appreciate your time and look forward to assisting you!
To check if a carpet brush attachment is available for your specific model, please feel free to email us at askdysonUS@dyson.com. Kindly include "Dyson Review" in the subject line for prompt attention.
We appreciate your time and look forward to assisting you!
Written by a customer while visiting Dyson
Customer Rating
1
Returned
on August 30, 2023
Posted by: KaKa
Gender:Female
Returned this vacuum. Didn’t hold a charge longer than 30 minutes. About the time I was going hung ho vacuuming and dusting baseboards and crown molding the thing dies. So sad, I really wanted it to work.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 30, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
5
Great suction power and performance
on October 14, 2023
Posted by: Sub hash
Gender:Male
Well thought out design, easy to use and performance.
I would recommend this to a friend!
Written by a customer while visiting Dyson