Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,220 Reviews)
Rating breakdown 4,220 reviews
5 Stars
2,630
4 Stars
653
3 Stars
360
2 Stars
251
1 Star
326
79%of customers recommend this product.
(
2,456 out of
3,107)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Customer Rating
5
what is not to love
on October 14, 2023
Posted by: Nancylee
Gender:Female
my second Dyson. one for upstairs one for downstairs. have a dog and use it every single day. does the job with ease.cant think of one thing I would change.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: maple7
Gender:Female
Verified Purchase:Yes
My husband bought the Dyson a month ago. It does a great job, but the trigger for the ON position is awkward.
It becomes tiresome to hold onto and turns on when you don't want it on. Meaning when you grab the handle it turns on before you are prepared to use it.
It becomes tiresome to hold onto and turns on when you don't want it on. Meaning when you grab the handle it turns on before you are prepared to use it.
Written by a customer while visiting Dyson
Posted by: Attachment
Gender:Male
Verified Purchase:Yes
You do not have an attachment available for hard wood or tile flooring.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello,
Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of an attachment for hardwood or tile flooring. Your insights are important to us, and we regret any disappointment you’ve experienced.
Please contact our customer care team at askdysonUS@dyson.com so we can assist you further. Your satisfaction is our priority.
Best regards,
Dyson Customer Care Team
Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of an attachment for hardwood or tile flooring. Your insights are important to us, and we regret any disappointment you’ve experienced.
Please contact our customer care team at askdysonUS@dyson.com so we can assist you further. Your satisfaction is our priority.
Best regards,
Dyson Customer Care Team
Written by a customer while visiting Dyson
Posted by: Unhappy customer
Gender:Female
Verified Purchase:Yes
The vacuum itself is fine. I gave a low rating because it does not come with a paper manual. I do realize that the information is available “on line” but that is HORRIBLY INCONVENIENT!! It’s MUCH FASTER to just grab a paper manual and look quickly. I HATE having to grab my tablet/computer turn it on and search for the website. By the time I do that I could have already answered my question by simply LOOKING AT A BOOK. P. S…….not EVERYONE HAS ACCESS TO THE INTERNET!! I do but there are still millions of people without that option. You make enough money on your products to be able to afford printing manuals for your products. VERY DISAPPOINTING !!
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 15, 2025
Hello, thank you for sharing your thoughts with us. We appreciate your feedback regarding the lack of a paper manual. We understand that having a physical manual can be more convenient for many users, and we apologize for any inconvenience this has caused. While we do provide online resources to access product information, we recognize that not everyone has easy access to the internet. Your comments are valuable to us, and we will take them into consideration for future improvements.
If you have any further questions or need assistance, please don't hesitate to reach out to us at askdyson@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We're here to help.
If you have any further questions or need assistance, please don't hesitate to reach out to us at askdyson@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We're here to help.
Written by a customer while visiting Dyson
Posted by: Jennifer
Verified Purchase:Yes
A fully charged vacuum ran less than 30 minutes. The product is brand new.
Response from DysonBy Jasvir Singh, customer service, March 27, 2025
Hello, thank you for your feedback and for sharing your experience with the Dyson V8 Origin. We understand how frustrating it can be when a brand-new product doesn't perform as expected. The Dyson V8 Origin is designed to provide up to 40 minutes of fade-free suction on a single charge, depending on the mode used. If your vacuum is running for less than 30 minutes, there might be an issue with the battery or the vacuum itself. We recommend checking for any blockages in the vacuum that might be affecting its performance. Additionally, ensure that the battery is fully charged, and that the charger is functioning correctly. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Maggie
Verified Purchase:Yes
Very disappointed with this vacuum. I have never had a vacuum that didn't have a floor light. Emptying the bin is very cumbersome. Have to be on my knees to get under furniture. Having to hold the on switch constantly, no one and off switch, is such a pain. Doesn't fold or stand alone. One setting for floors and carpet. Had high hopes for this vacuum but it's below an entry level for a huge price. If my husband hadn't thrown out the box I would have taken it back.
Response from DysonBy Dyson Customer Service, December 1, 2025
Hi there, we regret that your Dyson hasn’t delivered the ease of use you were looking for. We hear your concerns about the floor light, bin emptying, and switch design, and we sincerely apologize for the disappointment. If you’re experiencing ongoing issues, our team is available through live chat or call support to help you directly.
Written by a customer while visiting Dyson
Customer Rating
1
NO THANKS! I ACTUALLY CLEAN!!!
on October 12, 2023
Posted by: NOT impressed
Gender:Female
If all you care about is dropping a large amount of cash for being a member of the DYSON club? Then this “baby” Dyson is for you!! It looks pretty hanging on the wall because you probably don’t actually clean your own house. You hire someone to do it for you. BUT IF YOU have children and pets. If you have dust and dirt. If you LIVE in your home and need to clean it??? THIS IS NOT THE VACUUM TO BUY! Trust me!! I am a career “stay at home mom with kids and 2 dogs. Vacuuming is my religion!! I do it twice a day. I jumped on the DYSON BANDWAGON and quickly bailed!! I was so excited AT FIRST. Then I realized first go around that using the max setting too often was a BAD IDEA! The battery died after 7 MINUTES!! What? Ok. Lesson learned. Charge. 2nd attempt- this time NO MAX. I begin. 24 minutes later, BATTERY DEAD AGAIN!!!! This is NOT the vacuum for me!! I ACTUALLY CLEAN!! I takes me 20 minutes JUST TO VACUUM the STAIRS!! I don’t have time for multiple charges! TO DYSON, y’all need to go back to the drawing board on this one OR ADD a good old fashioned PLUG IN!!! RIDICULOUS!! I would give this negative stars if that was possible!
No, I would not recommend this to a friend.
Response from DysonBy Teanna, October 19, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Posted by: Wendie
Verified Purchase:Yes
I am very pleased with my Dyson V8. My only complaint is that I wish I didn't have to hold the power button the whole time to keep it running. Would prefer an off/on switch.
Written by a customer while visiting Dyson