Thank you for sharing your feedback. We are pleased that the machine performs well during use and appreciate your recognition of its cleaning capabilities. We regret that the battery life has not met your expectations, especially after a full initial charge. We understand the importance of uninterrupted operation when cleaning multiple rooms and recognize the frustration of having to pause between sessions. Battery performance can vary based on usage mode, attachments, and maintenance factors such as filter cleanliness and airflow. If you are open to it, we would be glad to explore ways to optimize battery efficiency, whether through usage tips, charging best practices, or guidance on settings that may help extend runtime. Please contact our chat or voice support team for assistance. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning tools. We appreciate your continued trust and look forward to supporting your experience further.

Hello, thank you for your feedback and for choosing Dyson. We are very sorry to hear about the battery issue you experienced after only four uses. We understand how inconvenient it is to wait for a replacement battery, especially when you rely on the product. Please be assured that we are working to get the new battery to you as quickly as possible. Your satisfaction is very important to us, and we appreciate your patience and understanding. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.

Thank you for sharing your feedback. We are glad to hear that you have chosen a Dyson vacuum and appreciate your trust in the brand, especially given the high demands of a home shared with two golden retrievers. We regret that the trigger-style power switch has caused discomfort during use, and we understand the importance of ergonomic design for extended cleaning sessions. Your observation regarding the absence of a traditional on/off switch is valuable, and we thank you for bringing it to our attention. We also recognize that the canister capacity may feel limiting in homes with heavy shedding, and we understand the inconvenience of frequent emptying. If you are open to it, we would be happy to explore ways to improve your experience, whether through cleaning strategies tailored to pet hair, tips for maximizing canister space, or accessories that may better suit your needs. Please contact our chat or voice support team for assistance. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson vacuum. We appreciate your continued trust and look forward to supporting your experience further.