Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,333 Reviews)
Rating breakdown 4,333 reviews
5 Stars
2,689
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,506 out of
3,178)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: G_Mazz
Gender:Male
Verified Purchase:Yes
This vacuum was terrible for me and my wife’s needs. It would only stay charged for 10 mins or so at most. Very bummed to have to go through this issue with a brand new product that I would say was not an inexpensive vacuum either, and for it to preform this way was extremely disappointing. I’ve always like Dyson products but this one really really upset us and tarnished our perspective of the brands performance.
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, April 5, 2024
Hello Mazz, thank you for providing a review. I am concerned to hear that you are in need of assistance with the power issue with your Dyson V8 Vacuum. We would like to look further into this for you by doing troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdyson@dysoncanada.ca. In the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Doolittle
Verified Purchase:Yes
I've used this vacuum on max two times and the battery only lasts about twenty minutes, not enough time to vacuum four bedrooms a twenty minute runtime it's unacceptable
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for sharing your experience with us. We apologize for the inconvenience caused by the short battery life of your vacuum. We understand that a 20-minute runtime is insufficient for your needs, especially when trying to clean multiple rooms. Your feedback is important to us, and we will use it to improve our products. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: Fbm44
Gender:Female
Verified Purchase:Yes
This was given to me as a Christmas gift. Initially I was thrilled it was a Dyson. Upon opening and putting it together, I realized two things that were huge disappointments. One is the charging station has to be hung on the wall with screws. It does not have a free standing stand to keep it upright. Secondly, to keep the vacuum running, you have to keep the power button pushed in the entire time. There is no “on” button. My hands are arthritic and this is not helpful for me. I have been so very disappointed in the overall design of this vacuum but can’t return or exchange it because it was a gift.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 17, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Verte
Gender:Male
Verified Purchase:Yes
Battery life is terrible and ergonomics are bad. It rubbed my skin raw where you hold the main unit. Having to continue to depress the trigger the full time also very uncomfortable.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, October 6, 2025
Thank you for sharing your feedback. We regret that the battery life and ergonomic design of your device have not met your expectations. We understand how important comfort and usability are, especially during extended cleaning sessions, and we are sorry to hear that the grip caused skin irritation and that the trigger mechanism added to your discomfort. These are not the experiences we aim to deliver. If you are open to it, we would be glad to explore ways to improve your experience, whether through usage tips, accessory recommendations to ease handling, or providing the best possible resolution. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson product. We value your feedback and appreciate the opportunity to support you.
Written by a customer while visiting Dyson
Posted by: Chris
Gender:Male
Verified Purchase:Yes
No headlight and doesn’t pick up as well as I thought it would
Response from DysonBy Customer Service, Rubaid K, November 13, 2025
Thank you for sharing your feedback. We regret that your vacuum has not met your expectations in terms of suction performance and design features, such as the absence of a headlight. We understand how essential visibility and strong pickup are for a satisfying cleaning experience. While some models may not include a headlight, we appreciate you bringing this to our attention, as it helps guide future product enhancements. If you are open to it, we would be pleased to explore ways to optimize your vacuum’s performance, whether through cleaning techniques, filter maintenance, or by identifying the most suitable resolution. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is very important to us, and we remain committed to helping you get the most from your Dyson product. We value your input and the opportunity to improve your experience.
Written by a customer while visiting Dyson
Posted by: raks
Gender:Female
Verified Purchase:Yes
very top heavy, and very cumbersome, irritating always have to press button - can't get in touch with Mauf unless you have a day to hold on the phone
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, May 5, 2024
Hi, thank you so much for your review. We appreciate your time and effort. We are extremely sorry to hear that you had this experience with your Dyson V8 Vacuum Cleaner. This is not the experience Dyson strives to provide for its customers. Please accept our sincere apologies for the inconvenience you had to face with the trigger, we completely understand your sentiment. We cares for the needs and demands of our customers. You can connect with our Customer Support Channels to get suggestions regarding the most suitable machine for you as we have great options available in vacuums which turn on with just a click of the button.
We would also like to learn more on this subject so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
We would also like to learn more on this subject so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Kim C
Gender:Female
Verified Purchase:Yes
For the price I paid I would expect the battery to last longer than 15 minutes. Then it takes 3 to 4 hours to charge. And I just got it. Don’t waste your money.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 7, 2026
Thank you for sharing your feedback. We sincerely apologize for your frustration regarding the battery run time and charging duration. Please be assured that your satisfaction is our priority. If you encounter any performance issues, please reach out via live chat at dyson.com or call 866-693-9766. Our team is available Monday–Friday, 8:00 AM–8:00 PM CST, and Saturday, 9:00 AM–6:00 PM CST.
Written by a customer while visiting Dyson
Posted by: Amb67
Verified Purchase:Yes
Used it one time. Battery lasted 10 minutes. Returned to store.
Response from DysonBy Teanna, Voice of the Customer, March 3, 2024
Hello NAME, We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you and to allow us to learn ways to improve future services.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Revie
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Revie
Written by a customer while visiting Dyson