Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,220 Reviews)
Rating breakdown 4,220 reviews
5 Stars
2,630
4 Stars
653
3 Stars
360
2 Stars
251
1 Star
326
79%of customers recommend this product.
(
2,456 out of
3,107)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Expert
Gender:Female
Verified Purchase:Yes
The battery isn’t meant for a lot of cleaning. You gotta move fast. The battery runs out and to get a secondary battery will cost. I’m a bit disappointed. The suction is great. The battery sucks.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, July 1, 2025
Thanks for sharing your experience—we are sorry the battery life has not matched your expectations. We know how important uninterrupted cleaning is, and it’s frustrating to feel rushed or limited. We are glad to hear the suction power is meeting your needs, and we would really like the chance to improve the rest of your experience too. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
1
NO ON-OFF SWITCH and SMALL WASTE CONTAINER
on September 30, 2025
Posted by: hairgatherer
Gender:Female
Verified Purchase:Yes
I have 2 golden retrievers who shed A LOT. My boyfriend has always been a Dyson guy and suggested I get their stick vac. My previous stick vac, which I LOVED, was Orelco and they went out of business. My complaints: I HAVE TO HOLD DOWN THE SWITCH THE ENTIRE TIME I USE IT!!! REALLY??? This is ridiculous and actually hurts my knuckles. Which of their "brilliant" engineers couldn't come up with an ON/OFF switch like every other hand held powered device (other than a skill saw LOL).
The other complaint : the Size of the dirt container barely gets me through one room without having to empty.
The other complaint : the Size of the dirt container barely gets me through one room without having to empty.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, October 2, 2025
Thank you for sharing your feedback. We are glad to hear that you have chosen a Dyson vacuum and appreciate your trust in the brand, especially given the high demands of a home shared with two golden retrievers. We regret that the trigger-style power switch has caused discomfort during use, and we understand the importance of ergonomic design for extended cleaning sessions. Your observation regarding the absence of a traditional on/off switch is valuable, and we thank you for bringing it to our attention. We also recognize that the canister capacity may feel limiting in homes with heavy shedding, and we understand the inconvenience of frequent emptying. If you are open to it, we would be happy to explore ways to improve your experience, whether through cleaning strategies tailored to pet hair, tips for maximizing canister space, or accessories that may better suit your needs. Please contact our chat or voice support team for assistance. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson vacuum. We appreciate your continued trust and look forward to supporting your experience further.
Written by a customer while visiting Dyson
Posted by: 8WithChores
Verified Purchase:Yes
Makes my chores easier. Lightweight. Nice colour. Way better than a broom.
Written by a customer while visiting Dyson
Posted by: Mari
Gender:Female
Verified Purchase:Yes
Battery was holding up only for 5-11 minutes, otherwise is a good vacuum
I would recommend this to a friend!
Response from DysonBy Voice of the Customer, Jenifer, March 18, 2024
The V8™ machine features a run time of up to 40 minutes on Powerful mode and up to 7 minutes on MAX mode. If your machine is not getting the expected run time, we'd like to help. You may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: jwm1300
Verified Purchase:Yes
I bought this a couple of months ago. A bit disappointed in the battery life and suction. It’s ok for hardwood floors but struggles on carpet. If you want a Dyson, stick with corded vacuums. I would not recommend this cordless vacuum.
Response from DysonBy Amandeep S, Customer Service, April 8, 2024
Hello , Thank you for providing a review. I really apologize for the experience you had with our Dyson cordless vacuum, and I feel sadden to know you are disappointed with the battery life and Suction power of your Dyson V8 vacuum. However, we strive to provide the best experience to our customers so we would like to look further into this concern to make your experience better moving forward. We would like to do troubleshooting on this to get into the root cause, for this I would request you to please contact our live support channels like chat support & call support. You may also reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Kaye
Gender:Female
Verified Purchase:Yes
I got my first Dyson which is a V8 a month ago. Not happy because battery runs out after an hour even if it is fully charged. Not expecting this kind of performance with this brand!
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, August 15, 2024
Hello, thank you for providing a review. We apologize for the inconvenience caused as you are facing a run-time issue with the machine. We can imagine how frustrating and disappointing this must be for you. This does not fall in line with the iconic service standards we aim to provide our customers. However, we strive to provide the best experience for our customers. Please be informed that the overall run time can increase and decrease depending on the power mode and tool being used. Dyson V8 gives 40 minutes run time on ‘Powerful’ mode and 7 minutes on ‘Max’ mode. Rest assured, we are committed to assisting you. We would also like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Gbain
Gender:Female
Verified Purchase:Yes
I charge this and it only lasts maybe 20 minutes at a time. You have to hold the button the ENTIRE time your sweeping (never had a vacuum that did that). It won’t stand up on its own unless you drill the bracket into a wall to set it into. Very disappointed. The actual cleaning part does well but the other factors make it not great.
No, I would not recommend this to a friend.
Response from DysonBy Bhavvishal, Customer Service, October 2, 2024
Hello,
We appreciate you taking the time to share your concern with us. We understand how frustrating this experience has been for you, and we want to extend our sincerest apologies for any inconvenience caused due to the concern related to power time of your Dyson V8 Absolute, we can also understand you want to return your machine. Your satisfaction is our utmost priority, and we assure you that this is not the level of service we aim to provide our customers.
We would like to make things right by investigating your issue further and implementing measures to prevent similar situations from occurring in the future. To ensure prompt attention to your case, please send an email to askdysonUS@dyson.com with the subject line "Dyson Review." Your feedback is crucial for us to continuously improve our services and enhance the overall customer experience.
Best Wishes,
Dyson Customer Support
We appreciate you taking the time to share your concern with us. We understand how frustrating this experience has been for you, and we want to extend our sincerest apologies for any inconvenience caused due to the concern related to power time of your Dyson V8 Absolute, we can also understand you want to return your machine. Your satisfaction is our utmost priority, and we assure you that this is not the level of service we aim to provide our customers.
We would like to make things right by investigating your issue further and implementing measures to prevent similar situations from occurring in the future. To ensure prompt attention to your case, please send an email to askdysonUS@dyson.com with the subject line "Dyson Review." Your feedback is crucial for us to continuously improve our services and enhance the overall customer experience.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Terr
Gender:Female
Verified Purchase:Yes
I am not happy with my Dyson purchase, it doesn't seem to work as well as my last one that I have had for 6 years . It has a lot less power
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, May 5, 2025
Hello, We are sorry to hear that your Dyson V8 Absolute has not met your expectations, especially compared to your previous Dyson vacuum. While the V8 Absolute is designed for powerful suction and efficient cleaning, we understand that performance can feel different depending on prior models and usage. We would love to help troubleshoot any concerns and explore possible solutions. Please reach out to our customer support team—we’re here to assist you. Your feedback is valuable, and we appreciate you sharing your experience. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm Wishes, Harpreet
Written by a customer while visiting Dyson