Thank you for sharing your feedback. We regret that your vacuum has not met your expectations in terms of suction performance and design features, such as the absence of a headlight. We understand how essential visibility and strong pickup are for a satisfying cleaning experience. While some models may not include a headlight, we appreciate you bringing this to our attention, as it helps guide future product enhancements. If you are open to it, we would be pleased to explore ways to optimize your vacuum’s performance, whether through cleaning techniques, filter maintenance, or by identifying the most suitable resolution. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is very important to us, and we remain committed to helping you get the most from your Dyson product. We value your input and the opportunity to improve your experience.

Hello NAME, We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you and to allow us to learn ways to improve future services.

Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Revie

Thank you for sharing your feedback. We are pleased that the machine performs well during use and appreciate your recognition of its cleaning capabilities. We regret that the battery life has not met your expectations, especially after a full initial charge. We understand the importance of uninterrupted operation when cleaning multiple rooms and recognize the frustration of having to pause between sessions. Battery performance can vary based on usage mode, attachments, and maintenance factors such as filter cleanliness and airflow. If you are open to it, we would be glad to explore ways to optimize battery efficiency, whether through usage tips, charging best practices, or guidance on settings that may help extend runtime. Please contact our chat or voice support team for assistance. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning tools. We appreciate your continued trust and look forward to supporting your experience further.