Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,333 Reviews)
Rating breakdown 4,333 reviews
5 Stars
2,689
4 Stars
670
3 Stars
381
2 Stars
258
1 Star
335
79%of customers recommend this product.
(
2,506 out of
3,178)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Kaci
Gender:Female
Verified Purchase:Yes
I love the suction and power this vacuum has. The handle placement is a bit weird. You have to hold down the start button the whole time... Causes my hand to blister at my top thumb knuckle. I contemplated returning it. I decided to keep it since the suction is so great.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, April 17, 2026
Thank you for sharing your feedback with us. It is great to hear that you love the power and suction of your Dyson vacuum cleaner; however, we understand your difficulty with the handle. Your experience matters to us. We would love the opportunity to make this right for you. If you are comfortable reaching out, we kindly invite you to connect with our live chat or voice support team. They will be able to review your case in real time. Your satisfaction is important to us, and we remain committed to supporting you and ensuring you get the best experience.
Written by a customer while visiting Dyson
Posted by: Lsa2004
Verified Purchase:Yes
This is impossible to empty the canister and put it back together again
Response from DysonBy Dyson Customer Service, April 21, 2026
Thank you for your feedback regarding the canister; we apologize for the inconvenience this has caused. We assure you that your input is valuable. If you experience any performance issues or need help with reassembly, please contact us via live chat or phone, where our agents will be happy to assist you. We are grateful for your input.
Written by a customer while visiting Dyson
Posted by: Cat lover
Verified Purchase:Yes
I enjoy how light weight it is for this old body. I can vacuum cat hair very easy.
Response from DysonBy Dyson Customer Service, May 5, 2026
Hello there, we are delighted to hear that the lightweight design makes cleaning easier for you. It is wonderful that the vacuum is helping you manage cat hair with such ease and comfort. Thank you for choosing Dyson.
Written by a customer while visiting Dyson
Posted by: Eighties
Gender:Male
Verified Purchase:Yes
This model has great suction and better battery life than most other brands that I've used. There are two things I think would improve the vacuum. A light on the motorbar head would make it easier to see any dust. Also having to hold the trigger constantly is inconvenient. Perhaps more of a toggle switch to turn on and stay on.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 8, 2026
Thank you for sharing your experience with the V8. We’re happy to hear it’s performing well for you, and we truly appreciate the thoughtful suggestions about the headlight and the trigger design. Feedback like yours helps guide future improvements. If you need anything, please reach out via live chat or call our support team. We’re always glad to help.
Written by a customer while visiting Dyson
Posted by: RC2026
Gender:Female
Verified Purchase:Yes
It doesn’t have the same power as my 11 and the battery dies very quickly. I should have gone with the style I already had.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 15, 2026
Thank you for sharing your feedback with us. We are truly sorry to hear that your new model is not meeting the performance standards of your previous V11, especially regarding its suction power and battery life. We completely understand your concern and your preference for the style you previously owned. If you need any assistance with troubleshooting or exploring other options, you can contact us via phone at 1-866-693-9766 or through Live Chat.
Written by a customer while visiting Dyson
Posted by: PITA
Gender:Male
Verified Purchase:Yes
Unable to empty/open bottom to empty. Waiting for replacement parts, after using a few times.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 17, 2026
Thank you for your feedback, and we sincerely appreciate your patience while waiting for your replacement parts. We apologize for the frustration caused by the bin mechanism failing after only a few uses, and we assure you that these parts will resolve the issue. If you face any performance issues, please reach out to us via live chat at dyson.com or call support at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST.
Written by a customer while visiting Dyson
Posted by: E123
Gender:Male
Verified Purchase:Yes
This battery is terrible. It’s new and a full charge lasts no time at all. For getting a “Dyson” I expected better.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 21, 2026
Thank you for sharing your feedback with us. We want to ensure you get the premium performance you expect from our brand. Your satisfaction is our top priority, and we are committed to making this right. Please connect with our live chat or voice support team, so we can assist and improve your experience.
Written by a customer while visiting Dyson
Posted by: Jeff
Verified Purchase:Yes
The vacuum head that came with the vacuum does not work well on hardwood floors. Make scratchy noice
Response from DysonBy Dyson Customer Service, May 19, 2026
Thank you for sharing your feedback about the vacuum head on hardwood floors. We understand how important it is for your machine to perform quietly and effectively across all surfaces. We’d love the chance to help improve your experience. If you’re open to it, please reach out to our live chat or call our support team. Our experts are ready to assist and find the best solution for you. Your satisfaction means a lot to us, and we’re here to help you get the very best from your Dyson. Thank you again for letting us know how we can do better.
Written by a customer while visiting Dyson