Customer reviews from Dyson
Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Average customer rating
4.2
(4,220 Reviews)
Rating breakdown 4,220 reviews
5 Stars
2,630
4 Stars
653
3 Stars
360
2 Stars
251
1 Star
326
79%of customers recommend this product.
(
2,456 out of
3,107)
Customer Reviews for Dyson - Refurbished Excellent - V8 Cordless Vacuum with 6 accessories - Silver/Nickel
Posted by: Tricia T
Verified Purchase:Yes
I just used my new vacuum for the first time and the battery didn’t even last long enough to finish a small bedroom. I had to charge it three times to use it throughout my small townhome. Dyson is sending me a new battery and hopefully that fixes it, but not what I was hoping for when spending so much money on a vacuum.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 6, 2026
Thank you for your honest feedback. We’re sorry your new vacuum didn’t deliver the runtime you expected and that you had to recharge multiple times just to get through your home. We’re glad a replacement battery is being sent, and we truly hope it solves the issue. If not, please don’t hesitate to reach out via live chat or phone, so we can take a closer look.
Written by a customer while visiting Dyson
Posted by: Cat lover
Verified Purchase:Yes
I enjoy how light weight it is for this old body. I can vacuum cat hair very easy.
Response from DysonBy Dyson Customer Service, May 5, 2026
Hello there, we are delighted to hear that the lightweight design makes cleaning easier for you. It is wonderful that the vacuum is helping you manage cat hair with such ease and comfort. Thank you for choosing Dyson.
Written by a customer while visiting Dyson
Posted by: Dddd
Gender:Female
Verified Purchase:Yes
No it is horrible no power and looses a charge fast. I purchased 2 and both the same!
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, May 16, 2024
Hi, thank you so much for your valuable feedback. We really appreciate your time and efforts. We are extremely worried that you had this experience with the Dyson V8 Cordless Vacuum. It is lightweight for quick, versatile cordless cleaning with Dyson’s latest hair de-tangling technology. We truly apologize for any inconvenience caused to you due to the trigger and we can totally understand your sentiment. We strive to provide the highest quality products to our customers and care about their requirements. We would love the opportunity to provide feedback to our dedicated team. Feel free to contact our Customer Support Channels regarding any further query or concern, we will be glad to assist you with it.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: jorge3695
Gender:Male
Verified Purchase:Yes
I had to return it. Did not turn on right out of the box.
Response from DysonBy Teanna, Voice of the Customer, January 23, 2024
We're sorry to learn that you're not having a 5-star customer service experience . We would do apologize, if you need any further assistance with the return, we would be glad to help.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Ward
Gender:Female
Verified Purchase:Yes
We were really excited to get this vacuum but we’ve been disappointed. It won’t stand on its own so you either have to lay it down and prop up somewhere if you need to live something while vacuuming. You have to hold the trigger down the whole time you are vacuuming so if you’re vacuuming the whole house then your hand will hurt. The suction is too hard to where it’s super hard to push on carpet- even in the regular setting. The battery also does not last long. This is not a functional vacuum. Very disappointing.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, March 19, 2024
We're sorry to learn that you're not having a 5-star experience with your V8™ machine. The trigger function is designed to conserve battery life, but it does have options that feature an on/off power switch if that is your preference. We'd love the opportunity to share with you how to adjust the suction power and advise on how to get the most run time out of the battery. We welcome you to reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: G_Mazz
Gender:Male
Verified Purchase:Yes
This vacuum was terrible for me and my wife’s needs. It would only stay charged for 10 mins or so at most. Very bummed to have to go through this issue with a brand new product that I would say was not an inexpensive vacuum either, and for it to preform this way was extremely disappointing. I’ve always like Dyson products but this one really really upset us and tarnished our perspective of the brands performance.
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, April 5, 2024
Hello Mazz, thank you for providing a review. I am concerned to hear that you are in need of assistance with the power issue with your Dyson V8 Vacuum. We would like to look further into this for you by doing troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdyson@dysoncanada.ca. In the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Doolittle
Verified Purchase:Yes
I've used this vacuum on max two times and the battery only lasts about twenty minutes, not enough time to vacuum four bedrooms a twenty minute runtime it's unacceptable
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for sharing your experience with us. We apologize for the inconvenience caused by the short battery life of your vacuum. We understand that a 20-minute runtime is insufficient for your needs, especially when trying to clean multiple rooms. Your feedback is important to us, and we will use it to improve our products. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: Fbm44
Gender:Female
Verified Purchase:Yes
This was given to me as a Christmas gift. Initially I was thrilled it was a Dyson. Upon opening and putting it together, I realized two things that were huge disappointments. One is the charging station has to be hung on the wall with screws. It does not have a free standing stand to keep it upright. Secondly, to keep the vacuum running, you have to keep the power button pushed in the entire time. There is no “on” button. My hands are arthritic and this is not helpful for me. I have been so very disappointed in the overall design of this vacuum but can’t return or exchange it because it was a gift.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 17, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson