Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,237 Reviews)
Rating breakdown 27,237 reviews
5 Stars
23,347
4 Stars
3,021
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Pen is no longer bluetooth
on December 5, 2025
Posted by: SamsungReview
[This review was collected as part of a promotion.] S pen feature to take pictures no longer available. Wish I still had my S21 Ultra.
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hey SamsungReview, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device no longer has features you have used and loved in the past. We have provided a link to the complete manual for your device to help you with hand gestures and voice commands you can use with your device. If you have a watch you can also use this device as a control for the camera on your phone. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung 25 Ultra
on December 5, 2025
Posted by: Patriciadq
[This review was collected as part of a promotion.] I cannot say how much this phone can do, because I haven't discovered it all, it's like a mini computer. Graphics are spectacular, the sound is wonderful. I absolutely love the pen and all the fun things you can do with it. When dealing with important business, this phone is top of the line, to get what you need to do done! Overall I would give it 100 stars if that option was available. I can't wait to see what Samsung come out with next.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to navigate, super fast.
on December 5, 2025
Posted by: Mbsmooth
[This review was collected as part of a promotion.] Love the new Galaxy AI feature, along with the access to the Google AI camera feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
5 × Galaxy Owner
on December 5, 2025
Posted by: ELewCLE
[This review was collected as part of a promotion.] I used GALAXY AI to compose this review.
If you want a phone that is simply the best right now, pick the Samsung Galaxy S25. You don't need to be a tech expert to see why it wins.
It’s lightning fast. Imagine a sports car—that’s how quick this phone opens apps and handles everything you throw at it. There is no lag or waiting.
The camera is incredible. It takes professional-looking photos and videos, even when it’s dark. Your memories will look sharp and full of color every time.
But the real magic is the smart AI. This is like having a super-helpful assistant built-in. It can summarize long emails, translate conversations in real-time, and fix your photos automatically.
Bottom line: The S25 takes great pictures, runs faster than anything else, and has smart features that genuinely make your life easier. It is, without a doubt, the top phone available today.
If you want a phone that is simply the best right now, pick the Samsung Galaxy S25. You don't need to be a tech expert to see why it wins.
It’s lightning fast. Imagine a sports car—that’s how quick this phone opens apps and handles everything you throw at it. There is no lag or waiting.
The camera is incredible. It takes professional-looking photos and videos, even when it’s dark. Your memories will look sharp and full of color every time.
But the real magic is the smart AI. This is like having a super-helpful assistant built-in. It can summarize long emails, translate conversations in real-time, and fix your photos automatically.
Bottom line: The S25 takes great pictures, runs faster than anything else, and has smart features that genuinely make your life easier. It is, without a doubt, the top phone available today.
This review was created based on my likes using Gemini AI.
This is why I love my Galaxy S25 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Right hand woman!
on December 5, 2025
Posted by: Ladytmoney
[This review was collected as part of a promotion.] Love my Samsung phone! The ease of use with AI makes life so much simpler. I suffer from a chronic medical condition so being able to just ask a question or set my alarm without having to touch my phone is amazing. Game play on the phone is simple and my phone automatically adds all games into one folder so I don't need to go looking when I want to play. Picture quality is awesome and being able to clean up a photo or delete am object from the background is great. I have little ones and getting a picture is like catching a cat by the tail. Another thing that I love is how it goes with all my other Samsung products seamlessly!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I think Samsung galaxy is best infinity and beyond
on December 5, 2025
Posted by: KingzAreChozen
[This review was collected as part of a promotion.] I love it its amazing best Ai ever had wouldn' change anything about itits
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is all around great
on December 5, 2025
Posted by: Shadowsquee
[This review was collected as part of a promotion.] The 25 ultra is all around just a great cellphone it runs the newest android updates and all the great Ai function thag come along with them. From quick edits for photos and video to text to speach learning cadence of speech so it learns if it was ment to be a pause or not.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and reliable, with amazing camera
on December 5, 2025
Posted by: TravelNomad
[This review was collected as part of a promotion.] I mostly use the camera for traveling and trips. The quality is very good and the wide angle lense comes in very handy.
I'm very happy with the speed of the phone and and large memory capacity. Seems like the processor is able to handle multiple simultaneous tasks without performance compromise.
The galaxy AI is a nice feature, though I admit many times I'm not able to figure out how to adjust the setting and definitions the way I want them.
Overall it's a high end phone and I'm very happy with it.
I'm very happy with the speed of the phone and and large memory capacity. Seems like the processor is able to handle multiple simultaneous tasks without performance compromise.
The galaxy AI is a nice feature, though I admit many times I'm not able to figure out how to adjust the setting and definitions the way I want them.
Overall it's a high end phone and I'm very happy with it.
Value
5
Written by a customer while visiting Samsung US