Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,233 Reviews)
Open Ratings Snapshot
Rating breakdown 27,233 reviews
5 Stars
23,345
4 Stars
3,019
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3 out of 5
3
Battery don't last long
on December 19, 2025
Posted by: Armydoc37
Verified Purchase:Yes
My battery don't last as long as my s23ultra, I added all my apps without transferring from my s23ultra to make sure had no issues. I had to restart this one a few times as well since I got it.
Response from Samsung USBy R&R Team, December 22, 2025
Hi there Armydoc37, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided links to a few troubleshooting guides to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Decision I've Made!
on December 19, 2025
Posted by: Anonymous
from Folkston, GA
Expertise:Intermediate
Verified Purchase:Yes
This is my first Ultra device and it is great! The battery life is awesome! The camera is awesome! The speed and smoothness is great, which honesty surprised me! Coming from a Pixel 9 this is a major upgrade to me!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best smart phone
on December 19, 2025
Posted by: P Guy
Verified Purchase:Yes
I am extremely pleased with my S25 Ultra; it fulfills all my requirements and offers even more. I was fortunate to acquire it at a significant discount, nearly half off, thanks to various Samsung promotions.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great and powerful
on December 19, 2025
Posted by: Shei
from MA
Expertise:Beginner
Verified Purchase:Yes
I have had bad experiences with Samsung in the past but I have noticed the phones really getting better over the past few years and as a person who has not used any of the flagships of Samsung since the past 5-6 years this seems solid. Also the accessories around it are numerous which also makes it exciting
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Why have inever purchased direct before
on December 19, 2025
Posted by: Hipstersquirl
from Phoenix az
Expertise:Intermediate
Verified Purchase:Yes
Just a great experience all around. Ive always been a samsung phone user, finally deciding to upgrade from my 22 to the 25 with 1 T of storage. One of the best decisions I made all year love the phone and love the trade in process. Super easy. Highly recommend going direct if you are in the market for a new phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy s25 ultra
on December 18, 2025
Posted by: Andres
Verified Purchase:Yes
The best phone Fast, smart and best market price..
Response from Samsung USBy R&R Team, December 19, 2025
Hey Andres, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased and amazed with the enhanced speed of your device. We have provided links to resources to help you discover the full capabilities of your device, including Galaxy AI, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
lack of BT function for pen
on December 18, 2025
Posted by: Welson
from California
Expertise:Intermediate
Verified Purchase:Yes
The one reason to keep with Ultra is the pen, it`s very convenient for several reason, one of the biggest plus is the BT function that let you take picture as remote control, but for S25, this function has been pull off, very little disappointed..........
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 19, 2025
Hey there Welson, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Be careful
on December 18, 2025
Posted by: Love
Bad design compared to Note 9 I had for 7 years. The time and battery prompt you need a magnifier to read. Several steps that were just 1 are now 2 or 3, backwards tech i feel. Should have done better.
Response from Samsung USBy R&R Team, December 18, 2025
Hey Love, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve as the shortcuts and other features have been changed. We have provided a link to the complete manual to help you with these features that may be causing frustration, align the settings to your preferences, and discover the full capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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