Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,233 Reviews)
Rating breakdown 27,233 reviews
5 Stars
23,345
4 Stars
3,019
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Gary
from Wirtz VA
Expertise:Intermediate
Verified Purchase:Yes
Absolutely wonderful doing business with you. Great price on a great phone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Spike
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Works great, fast operations! Switching from previous phone was simple with the appropriate app!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Lincam
from Santa Clarita, CA
Expertise:Intermediate
Verified Purchase:Yes
I love this phone. It's fat and reliable. You won't be sorry with the purchase of this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Layla
Expertise:Intermediate
Verified Purchase:Yes
Love it already!! Battery life is great. Alot of cool new features. The jade green colour is very beautiful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Adam
from Chico, California
Expertise:Intermediate
Verified Purchase:Yes
I just really appreciate that everything is as I left it on my old phone.
Including attaching to my older 2019 samsung smart watch without issue.
And I can doodle on it with the stylus and Penup. It's not bad.
Including attaching to my older 2019 samsung smart watch without issue.
And I can doodle on it with the stylus and Penup. It's not bad.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Java
Verified Purchase:Yes
Need better battery or better management of battery software
Written by a customer while visiting Samsung US
Customer Rating
1
Bad idea.
on December 19, 2025
Posted by: Unhappy costumer
from North Carolina
Expertise:Expert
The S25 Ultra is nothing but an overpriced notepad. After Samsung removing the S pen features it make this new model a useless piece of trash. I don't know what they were thinking removing one of the best features that set the S series phones above the others. This is a huge downgrade from my S23 Ultra. Which the battery lasted 3 times longer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating and disappointing it can be when you have a device that is not aligning to your expectations. We have provided links to resources to help you integrate the redesigned S Pen features in to your usage, and maximize the battery life of your device. We have also shared a link to the Samsung Support Team and your warranty information if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: BHSS
Verified Purchase:Yes
Great and very useful phone, Need some more settings for user friendly experience
Written by a customer while visiting Samsung US