Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,233 Reviews)
Rating breakdown 27,233 reviews
5 Stars
23,345
4 Stars
3,019
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Ty L
from Maryland
Expertise:Expert
Verified Purchase:Yes
Works great! I had upgraded from an s21 Ultra. I ran out of internal space as the phone was still working as it should performance wise. I'm hoping this holds up the same now with more storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Elid
from New york
Verified Purchase:Yes
I am in love with my phone features and works amazingly well, and not to talk a about the battery life oh waoo🥰
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Olivier M
from Lakeland, FL
Expertise:Intermediate
Verified Purchase:Yes
Very fast phone and battery life has been great so far. With my previous Fold 4, battery was already nearing empty mid day. With the S25 Ultra, I'm still at 40% in the later afternoon and the phone charges super fast.
No, I would not recommend this to a friend.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S-Pen has been downgraded, along with battery life
on December 23, 2025
Posted by: CeeVee
from Boston
Expertise:Expert
Verified Purchase:Yes
Display is Great, Battery life is bad. Phone feels heavy compared to previous models. Worst part is the updated S-Pen. Cannot use it to control camera anymore, which was a super useful feature of S-Pen. All these downgrades came with a price bump.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hello CeeVee, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know upgrading to a new device can come with a bit of frustration as you adjust to the updated features, and feel in your hand. This device has been designed to be lighter and thinner than previous generations with the Galaxy S25 Ultra weighing 218 grams while the previous Galaxy S24 Ultra weighs 233 grams. This device has also been designed with the intelligent battery that will maximize after a short period of usage, and allowing the battery to drain down through usage. If this is not your experience, we have provided links to troubleshooting guides to help you maximize the battery life. We have also shared links to an article to help you with the redesigned S Pen features, and to the complete manual for your device to help you with hand gestures and voice commands you can use with the camera of your device. Lastly, we have provided a link to the Samsung Support Team to offer assistance if you continue to experience frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Christopher
Expertise:Intermediate
Verified Purchase:Yes
Seems to be faster and better Bluetooth connection than the S24 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, December 23, 2025
Hey Christopher, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear you are happy with the enhanced speed and Bluetooth capabilities of your device. We have provided links to resources to help you discover additional features like Galaxy AI, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: LeRoy
from Davenport iowa
Expertise:Intermediate
Verified Purchase:Yes
I really enjoy some of the features that the new Galaxy S25 ultra has plus I like the 1 TB storage. So that's why I got unlimited storage. However, the only thing I don't like about it is the stylist. The pin, it doesn't take pictures on this particular. Software doesn't take pictures like steel pictures. Where you want to take it of your family or something, you press the. Button and a take picture. But other than that, I mean, it's a good phone. Thank you.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 23, 2025
Hey LeRoy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the usage of your new device. We understand how important being able to capture those special moments with your family are to you, and we have provided a link to the complete manual to assist you. This document highlights the hand gestures and voice commands you can use to replace this feature with the S Pen. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Champaign Illinois
Expertise:Expert
Verified Purchase:Yes
I love it a lot. Very nice phone especially camera and speed super fast
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 23, 2025
Hey Xie ren, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and finding it's capabilities so superior and enjoyable to use. We have shared a link to the Samsung Support Team for your convenience. They can assist you if any questions arise during your usage of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: TMayfield5
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I love the phone. Very user friendly. Fantastic pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, December 23, 2025
Hey TMayfield5, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are thrilled to hear you are finding this device easy to use, and so amazing for capturing amazing photos and videos. We have shared links to resources to help you with additional features like Galaxy AI, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Sasmsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
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Samsung Support
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Written by a customer while visiting Samsung US