Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,233 Reviews)
Rating breakdown 27,233 reviews
5 Stars
23,345
4 Stars
3,019
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Romeo B
from Bronx, NY
Expertise:Intermediate
Verified Purchase:Yes
I'm truly astonished with how good this Phone looks. Titanium jet black is an awesome color. The Phone is fast and smooth. I upgraded from the a54 5g. If Samsung keeps up the good work, I'll definitely be buying the ultra again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worthy of the Ultra Title
on December 23, 2025
Posted by: JAM JAM
Expertise:Expert
Coming from a Samsung Galaxy S22 Ultra, this phone is definitely a huge upgrade. Holding the phone feels much more solid, yet lighter. Using the S Pen to write notes and memos is a lot easier, especially with the flat sides. The speed in which the phone starts up, open apps, and switches between tasks is very snappy and noticeable in day-to-day use. Daily Brief is useful for getting a quick glance in your day, without having to open up all of your apps (as someone who puts a lot of things on their calendar, this is super helpful).
Battery Life, when compared to the S22 Ultra is a night and day difference. On the S22 Ultra, I would get about 4-5 hours of screen on time, and about 6 hours of screen off time before having to plug it in again (15-20% remaining, so right around the 10-hour mark of taking it off the charger). On the S25 Ultra, I easily get 8-10 hours of screen on time, and about the same with screen off time, with around 30-40% remaining by the end of the day. On lighter days, the S25 Ultra lasts me 2-days before having to plug it in again.
One of the things I noticed was that the screen doesnt actually show reflections. It's like the screen has some kind of anti reflection built into it. Regardless, it's perfect when viewing the screen in daylight, or by a lamp in the event.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Tenisha
Verified Purchase:Yes
Amazing phone, Excellent charging speed, size and look. It’s like having a mini computer in your pocket.
Written by a customer while visiting Samsung US
Posted by: Angelica
from Myrtle Beach, SC
Expertise:Intermediate
Verified Purchase:Yes
I absolutely love my S25 and the pink color! The features are amazing and the graphics and camera are out of this world! Another win for Samsung and another reason why I'm sticking with the S series. 🩷
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Siva
from Texas
Expertise:Expert
Verified Purchase:Yes
I have had several smart phones with the IP rating 68, my Samsung s25 ultra has the same rating but it stopped working when it fell into the kitchen sink, it was there for less than a minute
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hi there Siva, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a device that is not operating as intended or expected. Often times when a device is damaged through exposure to water it is also exposed to additional debris, minerals, or materials in the water that are causing the damage to your device. We have provided a link to the Samsung Support Team to assist you with any and all options available to you for a resolution with this experience. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Gilly
from LEANDER TX
Expertise:Intermediate
Verified Purchase:Yes
Great phone with great deal. I wanted to try Samsung phone and i got the best one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Pascual
from Los Angeles CALIFORNIA
Expertise:Intermediate
Verified Purchase:Yes
I didn't see to much change, just the screen no more edge, i like it, the rest is the same thing.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
only one issue...can no longer take pics w/stylus
on December 23, 2025
Posted by: Kim J
from Lake Elsinore, CA
Expertise:Intermediate
Verified Purchase:Yes
I can no longer take pictures with the stylus button. I'll be honest, it's the real reason I kept buying the Ultra.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US